Critical success factors of inter-organizational information systems-A case study of Cisco and Xiao Tong in China

  • Authors:

  • Xiang-Hua Lu;Li-Hua Huang;Michael S. H. Heng

  • Affiliations:

  • School of Management, Fudan University, Shanghai 200433, PR China;School of Management, Fudan University, Shanghai 200433, PR China;School of Computer and Information Science, University of South Australia, Adelaide, SA, Australia

  • Venue:
  • Information and Management
  • Year:
  • 2006

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Abstract

This paper reports a case study of an inter-organizational information system (IOS) of Cisco and Xiao Tong in China. We interviewed their senior managers, heads of departments and employees who have been directly affected in their work. Other sources of information are company documents and publicly available background information. The study examines the benefits of the IOS for both corporations. The research also reveals seven critical success factors for the IOS, namely intensive stimulation, shared vision, cross-organizational implementation team, high integration with internal information systems, inter-organizational business process re-engineering, advanced legacy information system and infrastructure and shared industry standard.