Business analytics in supply chains - The contingent effect of business process maturity

  • Authors:
  • Marcos Paulo Valadares de Oliveira;Kevin McCormack;Peter Trkman

  • Affiliations:
  • Universidade Federal do Espírito Santo, Rua Ludwik Macal 809/501, Jardim da Penha, Vitória, ES 29060-030, Brazil;DRK Research, 5425 Willow Bridge Lane, Fuquay Varina, NC 27526, United States;University of Ljubljana, Faculty of Economics, Kardeljeva ploscad 17, 1000 Ljubljana, Slovenia

  • Venue:
  • Expert Systems with Applications: An International Journal
  • Year:
  • 2012

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Abstract

The paper analyzes the effect of the use of business analytics on supply chain performance. It investigates the changing information processing needs at different supply chain process maturity levels. The effects of analytics in each Supply Chain Operations Reference areas (Plan, Source, Make and Deliver) are analyzed with various statistical techniques. A worldwide sample of 788 companies from different industries is used. The results indicate the changing impact of business analytics use on performance, meaning that companies on different maturity levels should focus on different areas. The theoretical and practical implications of these findings are thoroughly discussed.