A business process context for Knowledge Management

Authors:
T. S. Raghu;Ajay Vinze
Affiliations:
Department of Information Systems, Center for Advancing Business through Information Technology (CABIT), W.P. Carey School of Business, Arizona State University, USA;Department of Information Systems, Center for Advancing Business through Information Technology (CABIT), W.P. Carey School of Business, Arizona State University, USA
Venue:
Decision Support Systems
Year:
2007

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Abstract

Knowledge and management of it emphasize and expect interactions between aspects of business processes including workflow execution, information processing, decision making and motivational structure. As such production and consumption of knowledge occur within these aspects of business processes. Therefore, a business process context provides the justification and rationale for organizing Knowledge Management efforts that address knowledge storage and retrieval, knowledge sharing and knowledge synthesis. Exemplar projects are used to illustrate potential approaches and associated research challenges to addressing Knowledge Management efforts within a business process context.