On queueing network models of flexible manufacturing systems
Queueing Systems: Theory and Applications
Experiences with workflow management: issues for the next generation
CSCW '94 Proceedings of the 1994 ACM conference on Computer supported cooperative work
Role-Based Access Control Models
Computer
Freeflow: mediating between representation and action in workflow systems
CSCW '96 Proceedings of the 1996 ACM conference on Computer supported cooperative work
Commonalities in reengineered business processes: models and issues
Management Science
Automating business process reengineering (2nd ed.)
Automating business process reengineering (2nd ed.)
An extended Petri net model for supporting workflow in a multilevel secure environment
Proceedings of the tenth annual IFIP TC11/WG11.3 international conference on Database security: volume X : status and prospects: status and prospects
Workflow handbook 1997
The role graph model and conflict of interest
ACM Transactions on Information and System Security (TISSEC) - Special issue on role-based access control
The specification and enforcement of authorization constraints in workflow management systems
ACM Transactions on Information and System Security (TISSEC) - Special issue on role-based access control
The ARBAC97 model for role-based administration of roles
ACM Transactions on Information and System Security (TISSEC) - Special issue on role-based access control
Open, Closed, and Mixed Networks of Queues with Different Classes of Customers
Journal of the ACM (JACM)
Workflow Systems: Occasions for Success and Failure
Computer Supported Cooperative Work
Understanding Computers and Cognition: A New Foundation for Design
Understanding Computers and Cognition: A New Foundation for Design
Business Process Management, Models, Techniques, and Empirical Studies
Business Process Management, Models, Techniques, and Empirical Studies
An Execution Model for Multilevel Seccure Workflows
Proceedings of the IFIP TC11 WG11.3 Eleventh International Conference on Database Securty XI: Status and Prospects
Rules and Patterns for Security in Workflow Systems
Proceedings of the IFIP TC11 WG 11.3 Twelfth International Working Conference on Database Security XII: Status and Prospects
Separation of Duty in Role-based Environments
CSFW '97 Proceedings of the 10th IEEE workshop on Computer Security Foundations
Policy resolution for workflow management systems
HICSS '95 Proceedings of the 28th Hawaii International Conference on System Sciences
Evaluation of Workflow Management Systems Using Meta Models
HICSS '99 Proceedings of the Thirty-second Annual Hawaii International Conference on System Sciences-Volume 5 - Volume 5
Theory, Volume 1, Queueing Systems
Theory, Volume 1, Queueing Systems
Distributed and Parallel Databases
EROICA: A Rule-Based Approach to Organizational Policy Management in Workflow Systems
WAIM '02 Proceedings of the Third International Conference on Advances in Web-Age Information Management
Evidence-based careflow management systems: the case of post-stroke rehabilitation
Journal of Biomedical Informatics
Evidence-based careflow management systems: the case of post-stroke rehabilitation
Computers and Biomedical Research
Delegating responsibility in a multiagent process management system
AAMAS '03 Proceedings of the second international joint conference on Autonomous agents and multiagent systems
Applying scheduling techniques to minimize the number of late jobs in workflow systems
Proceedings of the 2004 ACM symposium on Applied computing
A model of dynamic resource allocation in workflow systems
ADC '04 Proceedings of the 15th Australasian database conference - Volume 27
A business process context for Knowledge Management
Decision Support Systems
A machine learning approach to semi-automating workflow staff assignment
Proceedings of the 2007 ACM symposium on Applied computing
A Query-Driven Approach to the Design and Management of Flexible Database Systems
Journal of Management Information Systems
Journal of Management Information Systems
A semi-automatic approach for workflow staff assignment
Computers in Industry
Workflow management for enterprise transformation
Information-Knowledge-Systems Management - Work, Workflow, Information Systems and Enterprise Transformation
Information and Software Technology
Balancing Quality and Performance of Task Distribution in Workflow Based on Resource Aptitude
ICCS '07 Proceedings of the 7th international conference on Computational Science, Part III: ICCS 2007
Resource workflow nets: an approach to workflow modelling and analysis
Enterprise Information Systems - Contains Special Issue: Modelling, Simulation, Verification and Validation of Enterprise Information Systems, edited by Juan Carlos Augusto and Marc Roper
Visual Support for Work Assignment in Process-Aware Information Systems
BPM '08 Proceedings of the 6th International Conference on Business Process Management
Towards comprehensive support for organizational mining
Decision Support Systems
A more comprehensive approach to enhancing business process efficiency
Proceedings of the 2007 conference on Human interface: Part II
BPM'07 Proceedings of the 5th international conference on Business process management
An adaptive work distribution mechanism based on reinforcement learning
Expert Systems with Applications: An International Journal
AWSM: Allocation of workflows utilizing social network metrics
Decision Support Systems
Reinforcement learning based resource allocation in business process management
Data & Knowledge Engineering
A human-centric runtime framework for mixed service-oriented systems
Distributed and Parallel Databases
Workflow resource patterns: identification, representation and tool support
CAiSE'05 Proceedings of the 17th international conference on Advanced Information Systems Engineering
Resource behavior measure and application in business process management
Expert Systems with Applications: An International Journal
Managing collaboration in a multiagent system
KES'05 Proceedings of the 9th international conference on Knowledge-Based Intelligent Information and Engineering Systems - Volume Part III
Optimal resource assignment in workflows for maximizing cooperation
BPM'13 Proceedings of the 11th international conference on Business Process Management
Crowdsourcing tasks to social networks in BPEL4People
World Wide Web
Planning of business process execution in Business Process Management environments
Information Sciences: an International Journal
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Today's workflow management systems offer work items to workers using rather primitive mechanisms.Although most workflow systems support a role-based distribution of work, they have problems dealing with unavailability of workers as a result of vacation or illness, overloading, context-dependent suitability, deadlines, and delegation. As a result, the work is offered to too few, too many, or even the wrong set of workers. Current practice is to offer a work item to one person, thus causing problems when the person is not present or too busy, or to offer it to a set of people sharing a given role, thus not incorporating the qualifications and preferences of people. Literature on work distribution is typically driven by considerations related to authorizations and permissions. However, workflow processes are operational processes where there is a highly dynamic trade-off between quality and performance. For example, an approaching deadline and an overloaded specialist may be the trigger to offer work items to less qualified workers. This paper addresses this problem by proposing a systematic approach to dynamically create a balance between quality and performance issues in workflow systems. We illustrate and evaluate the proposed approach with a realistic example and also compare how a workflow system would implement this scenario to highlight the shortcomings of current, state of the art workflow systems. Finally, a detailed simulation model is used to validate our approach.