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Software—Practice & Experience
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IEEE Transactions on Software Engineering
Plans and situated actions: the problem of human-machine communication
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Communications of the ACM
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CHI '90 Proceedings of the SIGCHI Conference on Human Factors in Computing Systems
Awareness and coordination in shared workspaces
CSCW '92 Proceedings of the 1992 ACM conference on Computer-supported cooperative work
The action workflow approach to workflow management technology
CSCW '92 Proceedings of the 1992 ACM conference on Computer-supported cooperative work
Learning from Notes: organizational issues in groupware implementation
CSCW '92 Proceedings of the 1992 ACM conference on Computer-supported cooperative work
Exploding the interface: Experiences of a CSCW network
INTERCHI '93 Proceedings of the INTERCHI '93 conference on Human factors in computing systems
Groupware and social dynamics: eight challenges for developers
Communications of the ACM
Experiences with workflow management: issues for the next generation
CSCW '94 Proceedings of the 1994 ACM conference on Computer supported cooperative work
The mythical man-month (anniversary ed.)
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Computer Supported Cooperative Work
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COCS '95 Proceedings of conference on Organizational computing systems
Technomethodology: paradoxes and possibilities
Proceedings of the SIGCHI Conference on Human Factors in Computing Systems
Freeflow: mediating between representation and action in workflow systems
CSCW '96 Proceedings of the 1996 ACM conference on Computer supported cooperative work
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Computer Supported Cooperative Work - Special issue on studies of cooperative design
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Groupware and teamwork: invisible aid or technical hindrance?
Recognising “success” and “failure”: evaluating groupware in a commercial context
GROUP '97 Proceedings of the international ACM SIGGROUP conference on Supporting group work: the integration challenge
Of maps and scripts—the status of formal constructs in cooperative work
GROUP '97 Proceedings of the international ACM SIGGROUP conference on Supporting group work: the integration challenge
Recomposition: putting it all back together again
CSCW '98 Proceedings of the 1998 ACM conference on Computer supported cooperative work
Fundamentals of Configuration Management
Fundamentals of Configuration Management
ECSCW'91 Proceedings of the second conference on European Conference on Computer-Supported Cooperative Work
Work, locales and distributed social worlds
ECSCW'95 Proceedings of the fourth conference on European Conference on Computer-Supported Cooperative Work
Workflow from within and without: technology and cooperative work on the print industry shopfloor
ECSCW'95 Proceedings of the fourth conference on European Conference on Computer-Supported Cooperative Work
Why groupware succeeds: discretion or mandate?
ECSCW'95 Proceedings of the fourth conference on European Conference on Computer-Supported Cooperative Work
Plans as situated action: an activity theory approach to workflow systems
ECSCW'97 Proceedings of the fifth conference on European Conference on Computer-Supported Cooperative Work
Process descriptions as organisational accounting devices: the dual use of workflow technologies
GROUP '01 Proceedings of the 2001 International ACM SIGGROUP Conference on Supporting Group Work
Characterizing modes of coordination: a comparison between oral and artifact based coordination
GROUP '01 Proceedings of the 2001 International ACM SIGGROUP Conference on Supporting Group Work
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Beyond relative advantage: factors in end-user uptake of computer supported cooperative work
Advanced topics in end user computing
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A social proxy for distributed tasks: design and evaluation of a working prototype
Proceedings of the SIGCHI Conference on Human Factors in Computing Systems
Conceptualization and appropriation: the evolving use of a collaborative knowledge management system
Proceedings of the 4th decennial conference on Critical computing: between sense and sensibility
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Computer Supported Cooperative Work
Representations at work: a national standard for electronic health records
CSCW '06 Proceedings of the 2006 20th anniversary conference on Computer supported cooperative work
Dynamic Work Distribution in Workflow Management Systems: How to Balance Quality and Performance
Journal of Management Information Systems
Context as a dynamic construct
Human-Computer Interaction
Team Knowledge and Coordination in Geographically Distributed Software Development
Journal of Management Information Systems
A design evaluation of a user interface for tending long-term tasks
CHI '09 Extended Abstracts on Human Factors in Computing Systems
Design and control of workflow processes: business process management for the service industry
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Expert Systems with Applications: An International Journal
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Workflow technologies have created considerable discussion within the computer supported cooperative work community. Although a number of theoretical and empirical warnings about the difficulties of workflow systems have appeared, the technologies continue to be built and sold. This paper examines the use of one workflow-like system and outlines three cases when the technology supported the work of its users. Comparing these successful occasions with some reports of difficulties, this paper draws conclusions about the circumstances that led to tool usage.