Understanding computers and cognition
Understanding computers and cognition
Distributed Artificial Intelligence (Vol. 2)
Supporting collaborative writing of hyperdocuments in SEPIA
CSCW '92 Proceedings of the 1992 ACM conference on Computer-supported cooperative work
The action workflow approach to workflow management technology
CSCW '92 Proceedings of the 1992 ACM conference on Computer-supported cooperative work
Information visualization using 3D interactive animation
Communications of the ACM - Special issue on graphical user interfaces
What's wrong with speech-act theory
Computer Supported Cooperative Work
Speech acts and voices: response to Winograd et al.
Computer Supported Cooperative Work
Freeflow: mediating between representation and action in workflow systems
CSCW '96 Proceedings of the 1996 ACM conference on Computer supported cooperative work
Supporting articulation work using software configuration management systems
Computer Supported Cooperative Work - Special issue on studies of cooperative design
Of maps and scripts—the status of formal constructs in cooperative work
GROUP '97 Proceedings of the international ACM SIGGROUP conference on Supporting group work: the integration challenge
Getting some perspective: using process descriptions to index document history
GROUP '99 Proceedings of the international ACM SIGGROUP conference on Supporting group work
Workflow Systems: Occasions for Success and Failure
Computer Supported Cooperative Work
Extending document management systems with user-specific active properties
ACM Transactions on Information Systems (TOIS)
Taking the work out of workflow: mechanisms for document-centered collaboration
Proceedings of the Sixth European conference on Computer supported cooperative work
Office procedure as practical action: models of work and system design
ACM Transactions on Information Systems (TOIS)
Software Visualization in the Large
Computer
A language/action perspective on the design of cooperative work
CSCW '86 Proceedings of the 1986 ACM conference on Computer-supported cooperative work
Workflow from within and without: technology and cooperative work on the print industry shopfloor
ECSCW'95 Proceedings of the fourth conference on European Conference on Computer-Supported Cooperative Work
Medium versus mechanism: supporting collaboration through customisation
ECSCW'95 Proceedings of the fourth conference on European Conference on Computer-Supported Cooperative Work
Chalk and cheese: BPR and ethnomethodologically informed ethnography in CSCW
ECSCW'95 Proceedings of the fourth conference on European Conference on Computer-Supported Cooperative Work
Rethinking CSCW systems: the architecture of MILANO
ECSCW'97 Proceedings of the fifth conference on European Conference on Computer-Supported Cooperative Work
ACSW Frontiers '03 Proceedings of the Australasian information security workshop conference on ACSW frontiers 2003 - Volume 21
Context-descriptive prototypes and their application to medicine administration
DIS '04 Proceedings of the 5th conference on Designing interactive systems: processes, practices, methods, and techniques
Situating evaluation in scenarios of use
CSCW '04 Proceedings of the 2004 ACM conference on Computer supported cooperative work
ICT and Integrated Care: Some Dilemmas of Standardising Inter-Organisational Communication
Computer Supported Cooperative Work
Conceptualization and appropriation: the evolving use of a collaborative knowledge management system
Proceedings of the 4th decennial conference on Critical computing: between sense and sensibility
The Metamorphoses of Workflow Projects in their Early Stages
Computer Supported Cooperative Work
Participation, power, critique: constructing a standard for electronic patient records
Proceedings of the ninth conference on Participatory design: Expanding boundaries in design - Volume 1
Representations at work: a national standard for electronic health records
CSCW '06 Proceedings of the 2006 20th anniversary conference on Computer supported cooperative work
Business activity patterns: a new model for collaborative business applications
IBM Systems Journal
Activity explorer: activity-centric collaboration from research to product
IBM Systems Journal
Ethnographic study of collaborative knowledge work
IBM Systems Journal
SIGDOC '07 Proceedings of the 25th annual ACM international conference on Design of communication
Providing awareness through situated process maps: the hospital care case
Proceedings of the 2007 international ACM conference on Supporting group work
Proceedings of the 2007 international ACM conference on Supporting group work
Analysing a workflow management system: three levels of failure
Proceedings of the 2nd ACM Symposium on Computer Human Interaction for Management of Information Technology
A design evaluation of a user interface for tending long-term tasks
CHI '09 Extended Abstracts on Human Factors in Computing Systems
Leveraging Coordinative Conventions to Promote Collaboration Awareness
Computer Supported Cooperative Work
Ownership and Evolution of Local Process Representations
INTERACT '09 Proceedings of the 12th IFIP TC 13 International Conference on Human-Computer Interaction: Part I
What Is an Activity? Appropriating an Activity-Centric System
INTERACT '09 Proceedings of the 12th IFIP TC 13 International Conference on Human-Computer Interaction: Part II
Emergency response workflow resource requirements modeling and analysis
IEEE Transactions on Systems, Man, and Cybernetics, Part C: Applications and Reviews
Proceedings of the SIGCHI Conference on Human Factors in Computing Systems
A conceptual model for analysing collaborative work and products in groupware systems
CDVE'09 Proceedings of the 6th international conference on Cooperative design, visualization, and engineering
Accounting and Co-Constructing: The Development of a Standard for Electronic Health Records
Computer Supported Cooperative Work
Semantic web services for activity-based computing
ICSOC'05 Proceedings of the Third international conference on Service-Oriented Computing
Dynamic workflow modeling and verification
CAiSE'06 Proceedings of the 18th international conference on Advanced Information Systems Engineering
A human-oriented tuning of workflow management systems
BPM'05 Proceedings of the 3rd international conference on Business Process Management
An intuitive formal approach to dynamic workflow modeling and analysis
BPM'05 Proceedings of the 3rd international conference on Business Process Management
"I'd never get out of this !?$%# office": redesigning time management for the enterprise
Proceedings of the SIGCHI Conference on Human Factors in Computing Systems
The effectiveness of workflow management systems: Predictions and lessons learned
International Journal of Information Management: The Journal for Information Professionals
Institutional logics of the EMR and the problem of 'perfect' but inaccurate accounts
Proceedings of the 17th ACM conference on Computer supported cooperative work & social computing
A Review of 25 Years of CSCW Research in Healthcare: Contributions, Challenges and Future Agendas
Computer Supported Cooperative Work
Reflections on 25 Years of Ethnography in CSCW
Computer Supported Cooperative Work
Investigating the success of operational business process management systems
Information Technology and Management
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Workflow technologies present a problem for CSCW. On the one hand, they are perhaps the most successful form of groupware tech驴nology in current use; but on the other, they have been subject to sustained and cogent critiques, particularly from perspective of the analysis of everyday working activities. This leads inevitably to the question: in the face of these critiques, just why and how do work驴flow technologies prove effective? This paper suggests that part of the solution lies in the fact that workflow technologies play more than one role in organisations, and that, in fact, the success of work flow technologies may have little to do with the typical relationship of those technologies to the accomplishment of everyday work. On the basis of the notion of a dual role for workflow technologies, I lay out a framework for considering the design and analysis of workflow systems that may help to bridge between these two roles.