Patterns of usage in an enterprise file-sharing service: publicizing, discovering, and telling the news

  • Authors:
  • Michael Muller;David R. Millen;Jonathan Feinberg

  • Affiliations:
  • IBM, Cambridge, MA, USA;IBM, Cambridge, MA, USA;IBM, Cambridge, MA, USA

  • Venue:
  • Proceedings of the SIGCHI Conference on Human Factors in Computing Systems
  • Year:
  • 2010

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Abstract

How do people use an enterprise file-sharing service? We describe patterns of usage in a social file-sharing service that was deployed in a large multinational enterprise. Factor analyses revealed four factors: Upload & Publicize (regarding one's own files); Annotate & Watch (add information to files and maintain awareness); Discover & Tell (find files uploaded by other users, and communicate to additional users about those files); and Refind (re-use one's own files). We explore the attributes of users who score highly on each of these factors, and we propose implications for design to encourage innovation in usage.