Turbulence in the clouds: challenges of cloud-based information work

Authors:
Amy Voida;Judith S. Olson;Gary M. Olson
Affiliations:
University of California, Irvine, Irvine, California, USA;University of California, Irvine, Irvine, California, USA;University of California, Irvine, Irvine, California, USA
Venue:
Proceedings of the SIGCHI Conference on Human Factors in Computing Systems
Year:
2013

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Abstract

We report on a qualitative study of the user experience of cloud-based information work. We characterize the information work practices and challenges that exist largely at the different intersections of three constructs - cloud-based services, collaborations, and digital identifiers. We also demonstrate how the misalignment of these three constructs is experienced as a "losing battle" that has led to miscommunication among collaborators, the abandonment of cloud-based services, and the irreparable blurring of digital identities.