Knowing our users: scoping interviews in design research with ageing participants
Proceedings of the 24th Australian Computer-Human Interaction Conference
Turbulence in the clouds: challenges of cloud-based information work
Proceedings of the SIGCHI Conference on Human Factors in Computing Systems
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This paper presents findings from a scoping study conducted with 12 participants who use cloud productivity tools in a range of small business contexts and work arrangements. There are two key areas discussed in this paper; access and equity issues within different Australian geographic regions and polarized views of cloud technology that resonate with teleworking utopian/dystopian discourses. The findings suggest that reliable and fast internet access beyond urban contexts should not be taken for granted and challenge the assumption that a current lack of access can be correlated with perceptions of technology and attitudes towards innovation.