Socially translucent systems: social proxies, persistent conversation, and the design of “babble”
Proceedings of the SIGCHI conference on Human Factors in Computing Systems
Alternative interfaces for chat
Proceedings of the 12th annual ACM symposium on User interface software and technology
The adoption and use of “BABBLE”: a field study of chat in the workplace
Proceedings of the Sixth European conference on Computer supported cooperative work
The network communities of SeniorNet
Proceedings of the Sixth European conference on Computer supported cooperative work
Interaction and outeraction: instant messaging in action
CSCW '00 Proceedings of the 2000 ACM conference on Computer supported cooperative work
Conversation trees and threaded chats
CSCW '00 Proceedings of the 2000 ACM conference on Computer supported cooperative work
ConNexus to awarenex: extending awareness to mobile users
Proceedings of the SIGCHI Conference on Human Factors in Computing Systems
Conversation and Community: Chat in a Virtual World
Conversation and Community: Chat in a Virtual World
Fugue: A Computer Mediated Conversational System that Supports Turn Negotiation
HICSS '00 Proceedings of the 33rd Hawaii International Conference on System Sciences-Volume 3 - Volume 3
HICSS '00 Proceedings of the 33rd Hawaii International Conference on System Sciences-Volume 3 - Volume 3
Genres in Action: Negotiating Genres in Practice
HICSS '99 Proceedings of the Thirty-Second Annual Hawaii International Conference on System Sciences-Volume 2 - Volume 2
Digital Genres and the New Burden of Fixity
HICSS '97 Proceedings of the 30th Hawaii International Conference on System Sciences: Digital Documents - Volume 6
ECSCW'01 Proceedings of the seventh conference on European Conference on Computer Supported Cooperative Work
Proceedings of the second Nordic conference on Human-computer interaction
Instant messaging in teen life
CSCW '02 Proceedings of the 2002 ACM conference on Computer supported cooperative work
Proceedings of the SIGCHI Conference on Human Factors in Computing Systems
Kinetic typography-based instant messaging
CHI '03 Extended Abstracts on Human Factors in Computing Systems
Deception and design: the impact of communication technology on lying behavior
Proceedings of the SIGCHI Conference on Human Factors in Computing Systems
Interviewing over instant messaging
CHI '04 Extended Abstracts on Human Factors in Computing Systems
QnA: augmenting an instant messaging client to balance user responsiveness and performance
CSCW '04 Proceedings of the 2004 ACM conference on Computer supported cooperative work
Digital backchannels in shared physical spaces: attention, intention and contention
CSCW '04 Proceedings of the 2004 ACM conference on Computer supported cooperative work
Presence versus availability: the design and evaluation of a context-aware communication client
International Journal of Human-Computer Studies
Beyond Bandwidth: Dimensions of Connection in Interpersonal Communication
Computer Supported Cooperative Work
Six themes of the communicative appropriation of photographic images
Proceedings of the SIGCHI Conference on Human Factors in Computing Systems
Making space for stories: ambiguity in the design of personal communication systems
Proceedings of the SIGCHI Conference on Human Factors in Computing Systems
Proceedings of the SIGCHI Conference on Human Factors in Computing Systems
Digital backchannels in shared physical spaces: experiences at an academic conference
CHI '05 Extended Abstracts on Human Factors in Computing Systems
Predicting human interruptibility with sensors
ACM Transactions on Computer-Human Interaction (TOCHI)
Supporting awareness in instant messaging: an empirical study and mechanism design
OZCHI '05 Proceedings of the 17th Australia conference on Computer-Human Interaction: Citizens Online: Considerations for Today and the Future
Responsiveness in instant messaging: predictive models supporting inter-personal communication
Proceedings of the SIGCHI Conference on Human Factors in Computing Systems
CSCW '06 Proceedings of the 2006 20th anniversary conference on Computer supported cooperative work
Chatting with teenagers: Considering the place of chat technologies in teen life
ACM Transactions on Computer-Human Interaction (TOCHI)
Approaching and leave-taking: Negotiating contact in computer-mediated communication
ACM Transactions on Computer-Human Interaction (TOCHI)
Planetary-scale views on a large instant-messaging network
Proceedings of the 17th international conference on World Wide Web
Application of TPB to punctuation usage in instant messaging
Behaviour & Information Technology
Proceedings of the 2008 ACM conference on Computer supported cooperative work
INTERACT '09 Proceedings of the 12th IFIP TC 13 International Conference on Human-Computer Interaction: Part I
INTERACT '09 Proceedings of the 12th IFIP TC 13 International Conference on Human-Computer Interaction: Part II
Speaking through text: the influence of real-time text on discourse and usability in IM
Proceedings of the 16th ACM international conference on Supporting group work
Predicting selective availability for instant messaging
INTERACT'11 Proceedings of the 13th IFIP TC 13 international conference on Human-computer interaction - Volume Part III
A design space analysis of availability-sharing systems
Proceedings of the 24th annual ACM symposium on User interface software and technology
Secure group instant messaging using cryptographic primitives
ICCNMC'05 Proceedings of the Third international conference on Networking and Mobile Computing
I'll knock you when I'm ready...: reflecting on media richness beyond bandwidth and imitation
Proceedings of the Designing Interactive Systems Conference
Turbulence in the clouds: challenges of cloud-based information work
Proceedings of the SIGCHI Conference on Human Factors in Computing Systems
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We discuss findings from observation, interviews, and textual analysis of instant messaging use in a university research lab setting. We propose a method for characterizing the tensions that permeate instant messaging texts and that expose the collision between conventions of verbal and written communication. Given this method, we suggest a design space for exploring potential design choices in instant messaging clients. Finally, we recommend an analysis of communicative conventions as a fruitful lens through which designers might anticipate or circumvent design tensions in emergent computer-mediated communication technologies