Portholes: supporting awareness in a distributed work group
CHI '92 Proceedings of the SIGCHI Conference on Human Factors in Computing Systems
Supporting distributed groups with a Montage of lightweight interactions
CSCW '94 Proceedings of the 1994 ACM conference on Computer supported cooperative work
Social translucence: an approach to designing systems that support social processes
ACM Transactions on Computer-Human Interaction (TOCHI) - Special issue on human-computer interaction in the new millennium, Part 1
Interaction and outeraction: instant messaging in action
CSCW '00 Proceedings of the 2000 ACM conference on Computer supported cooperative work
Providing presence cues to telephone users
CSCW '00 Proceedings of the 2000 ACM conference on Computer supported cooperative work
ConNexus to awarenex: extending awareness to mobile users
Proceedings of the SIGCHI Conference on Human Factors in Computing Systems
When conventions collide: the tensions of instant messaging attributed
Proceedings of the SIGCHI Conference on Human Factors in Computing Systems
The character, functions, and styles of instant messaging in the workplace
CSCW '02 Proceedings of the 2002 ACM conference on Computer supported cooperative work
Unpacking "privacy" for a networked world
Proceedings of the SIGCHI Conference on Human Factors in Computing Systems
Rhythm modeling, visualizations and applications
Proceedings of the 16th annual ACM symposium on User interface software and technology
Controlling interruptions: awareness displays and social motivation for coordination
CSCW '04 Proceedings of the 2004 ACM conference on Computer supported cooperative work
Lilsys: Sensing Unavailability
CSCW '04 Proceedings of the 2004 ACM conference on Computer supported cooperative work
Presence versus availability: the design and evaluation of a context-aware communication client
International Journal of Human-Computer Studies
Making space for stories: ambiguity in the design of personal communication systems
Proceedings of the SIGCHI Conference on Human Factors in Computing Systems
Predicting human interruptibility with sensors
ACM Transactions on Computer-Human Interaction (TOCHI)
Managing availability: Supporting lightweight negotiations to handle interruptions
ACM Transactions on Computer-Human Interaction (TOCHI)
Responsiveness in instant messaging: predictive models supporting inter-personal communication
Proceedings of the SIGCHI Conference on Human Factors in Computing Systems
CSCW '06 Proceedings of the 2006 20th anniversary conference on Computer supported cooperative work
Approaching and leave-taking: Negotiating contact in computer-mediated communication
ACM Transactions on Computer-Human Interaction (TOCHI)
Using tags to assist near-synchronous communication
Proceedings of the SIGCHI Conference on Human Factors in Computing Systems
Tag-it, snag-it, or bag-it: combining tags, threads, and folders in e-mail
CHI '08 Extended Abstracts on Human Factors in Computing Systems
IM waiting: timing and responsiveness in semi-synchronous communication
Proceedings of the 2008 ACM conference on Computer supported cooperative work
Understanding the implications of social translucence for systems supporting communication at work
Proceedings of the 2008 ACM conference on Computer supported cooperative work
The scope and importance of human interruption in human-computer interaction design
Human-Computer Interaction
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This study investigated ways to attain mutual, reciprocal awareness of recipient's availability status in Instant Messaging (IM) applications. For that purpose we designed, implemented and tested a prototype of an IM system named DoNTBother. The analysis of the quantitative and qualitative results showed that displaying status indication in the chat box encouraged participants to show more respect towards the communicative state of their colleagues comparing to situations, in which the status indication was presented only in the `buddy list' view. These findings empirically confirm the importance of reciprocal awareness as defined by Erickson and Kellogg [12] who argued that, to stimulate social behaviours, systems need to maintain the mutual knowledge of who knows what of the information that is shared among users. The study also showed that mutual awareness needs to be maintained not only during communication initiation but also throughout the entire communication duration. To achieve that Instant Messaging systems need to: (i) support indicating the time frame for answering messages in situations when the recipient is not instantaneously able to engage in a conversation, (ii) support specifying the urgency of a message and also (iii) support indicating communication breakdowns especially if they are caused by a reason occurring outside the application domain.