An experimental system for transactional messaging
GROUP '97 Proceedings of the international ACM SIGGROUP conference on Supporting group work: the integration challenge
Interaction and outeraction: instant messaging in action
CSCW '00 Proceedings of the 2000 ACM conference on Computer supported cooperative work
Understanding Computers and Cognition: A New Foundation for Design
Understanding Computers and Cognition: A New Foundation for Design
The character, functions, and styles of instant messaging in the workplace
CSCW '02 Proceedings of the 2002 ACM conference on Computer supported cooperative work
QnA: augmenting an instant messaging client to balance user responsiveness and performance
CSCW '04 Proceedings of the 2004 ACM conference on Computer supported cooperative work
ActiveNotes: computer-assisted creation of patient progress notes
CHI '09 Extended Abstracts on Human Factors in Computing Systems
INTERACT '09 Proceedings of the 12th IFIP TC 13 International Conference on Human-Computer Interaction: Part I
Don't ask me: designing social Q&A services
Crossroads - The Social Web
Physician-driven management of patient progress notes in an intensive care unit
Proceedings of the SIGCHI Conference on Human Factors in Computing Systems
Examining the impact of collaborative tagging on sensemaking in nutrition management
Proceedings of the SIGCHI Conference on Human Factors in Computing Systems
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In this work, we introduce the use of tags to support the near synchronous use of instant messaging. As a proof-of-concept, we developed a plug-in in Lotus Sametime, an enterprise IM client. Our plug-in supports tasks that do not need immediate attention and tasks that have deadlines. A trial deployment and survey shows that users can see the potential usefulness of such a tagging system in their IM communication. Furthermore, users rated our design intuitive and easy to use. Longer study is needed to explore communication norms that results from its use.