Interaction and outeraction: instant messaging in action

Authors:
Bonnie A. Nardi;Steve Whittaker;Erin Bradner
Affiliations:
AT&T Labs-Research, 75 Willow Road, Menlo Park, California;AT&T Labs-Research, 75 Willow Road, Menlo Park, California;Information and Computer Science, University of California, Irvine, Irvine, CA
Venue:
CSCW '00 Proceedings of the 2000 ACM conference on Computer supported cooperative work
Year:
2000

Citing 23
Cited 264

Disembodied conduct: communication through video in a multi-media office environment

CHI '91 Proceedings of the SIGCHI Conference on Human Factors in Computing Systems
Experiences in the use of a media space

CHI '91 Proceedings of the SIGCHI Conference on Human Factors in Computing Systems
Time matters in groups

Intellectual teamwork
Voice messaging, coordination, and communication

Intellectual teamwork
Realizing a video environment: EuroPARC's RAVE system

CHI '92 Proceedings of the SIGCHI Conference on Human Factors in Computing Systems
Evaluating video as a technology for informal communication

CHI '92 Proceedings of the SIGCHI Conference on Human Factors in Computing Systems
Portholes: supporting awareness in a distributed work group

CHI '92 Proceedings of the SIGCHI Conference on Human Factors in Computing Systems
Media spaces: bringing people together in a video, audio, and computing environment

Communications of the ACM
Informal workplace communication: what is it like and how might we support it?

CHI '94 Proceedings of the SIGCHI Conference on Human Factors in Computing Systems
Supporting distributed groups with a Montage of lightweight interactions

CSCW '94 Proceedings of the 1994 ACM conference on Computer supported cooperative work
Finding a happy medium: explaining the negative effects of electronic communication on social life at work

ACM Transactions on Information Systems (TOIS) - Special issue on social science perspectives on IS
Coordination in software development

Communications of the ACM
Rethinking video as a technology for interpersonal communications: theory and design implications

International Journal of Human-Computer Studies
Timespace in the workplace: dealing with interruptions

CHI '95 Conference Companion on Human Factors in Computing Systems
Video-as-data: technical and social aspects of a collaborative multimedia application

Computer Supported Cooperative Work
Your place or mine? Learning from long-term use of audio-video communication

Computer Supported Cooperative Work
TeleNotes: managing lightweight interactions in the desktop

ACM Transactions on Computer-Human Interaction (TOCHI)
Design for individuals, design for groups: tradeoffs between power and workspace awareness

CSCW '98 Proceedings of the 1998 ACM conference on Computer supported cooperative work
A Web on the Wind: The Structure of Invisible Work

Computer Supported Cooperative Work - Special issue: a web on the wind: the structure of invisible work
It's all in the words: supporting work activites with lightweight tools

GROUP '99 Proceedings of the international ACM SIGGROUP conference on Supporting group work
The adoption and use of “BABBLE”: a field study of chat in the workplace

Proceedings of the Sixth European conference on Computer supported cooperative work
Evolving use of a system for education at a distance

CHI '99 Extended Abstracts on Human Factors in Computing Systems
Distance matters

Human-Computer Interaction

Providing presence cues to telephone users

CSCW '00 Proceedings of the 2000 ACM conference on Computer supported cooperative work
ConNexus to awarenex: extending awareness to mobile users

Proceedings of the SIGCHI Conference on Human Factors in Computing Systems
The notification collage: posting information to public and personal displays

Proceedings of the SIGCHI Conference on Human Factors in Computing Systems
An empirical study of global software development: distance and speed

ICSE '01 Proceedings of the 23rd International Conference on Software Engineering
NuggetMine: intelligent groupware for opportunistically sharing information nuggets

Proceedings of the 7th international conference on Intelligent user interfaces
Introducing instant messaging and chat in the workplace

Proceedings of the SIGCHI Conference on Human Factors in Computing Systems
Hubbub: a sound-enhanced mobile instant messenger that supports awareness and opportunistic interactions

Proceedings of the SIGCHI Conference on Human Factors in Computing Systems
When conventions collide: the tensions of instant messaging attributed

Proceedings of the SIGCHI Conference on Human Factors in Computing Systems
Characterizing instant messaging from recorded logs

CHI '02 Extended Abstracts on Human Factors in Computing Systems
Mobile instant messaging through Hubbub

Communications of the ACM
Exploring a design space for place-based presence

Proceedings of the 4th international conference on Collaborative virtual environments
Instant collaboration: using context-aware instant messaging for session management in distributed collaboration tools

Proceedings of the second Nordic conference on Human-computer interaction
The Public Availability of Actions andArtefacts

Computer Supported Cooperative Work
The Problem with 'Awareness': Introductory Remarks on 'Awareness in CSCW'

Computer Supported Cooperative Work
What is chat doing in the workplace?

CSCW '02 Proceedings of the 2002 ACM conference on Computer supported cooperative work
The character, functions, and styles of instant messaging in the workplace

CSCW '02 Proceedings of the 2002 ACM conference on Computer supported cooperative work
Instant messaging in teen life

CSCW '02 Proceedings of the 2002 ACM conference on Computer supported cooperative work
"Ask before you search": peer support and community building with reachout

CSCW '02 Proceedings of the 2002 ACM conference on Computer supported cooperative work
Contact management: identifying contacts to support long-term communication

CSCW '02 Proceedings of the 2002 ACM conference on Computer supported cooperative work
Why distance matters: effects on cooperation, persuasion and deception

CSCW '02 Proceedings of the 2002 ACM conference on Computer supported cooperative work
Clover architecture for groupware

CSCW '02 Proceedings of the 2002 ACM conference on Computer supported cooperative work
Stimulating social engagement in a community network

CSCW '02 Proceedings of the 2002 ACM conference on Computer supported cooperative work
Work rhythms: analyzing visualizations of awareness histories of distributed groups

CSCW '02 Proceedings of the 2002 ACM conference on Computer supported cooperative work
NetWORKers and their Activity in IntensionalNetworks

Computer Supported Cooperative Work
Designing Leisure Applications for the Mundane Car-Commute

Personal and Ubiquitous Computing
Awareness of presence, instant messaging and WebWho

ACM SIGGROUP Bulletin
Hubbub: a wireless instant messenger that uses earcons for awareness and for "sound instant messages"

CHI '01 Extended Abstracts on Human Factors in Computing Systems
Social affordances of computer-mediated communication technology: understanding adoption

CHI '01 Extended Abstracts on Human Factors in Computing Systems
BlueSpace: personalizing workspace through awareness and adaptability

International Journal of Human-Computer Studies
Instant messaging with WebWho

International Journal of Human-Computer Studies - Special issue on Awareness and the WWW
handiMessenger: Awareness-Enhanced Universal Communication for Mobile Users

Mobile HCI '02 Proceedings of the 4th International Symposium on Mobile Human-Computer Interaction
Before Getting There: Potential and Actual Collaboration

CRIWG '02 Proceedings of the 8th International Workshop on Groupware: Design, Implementation and Use
Cultural usability: a localization study of mobile text messaging use

CHI '03 Extended Abstracts on Human Factors in Computing Systems
Amigo - wireless image based instant messaging for handheld computers

CHI '03 Extended Abstracts on Human Factors in Computing Systems
Groupware and computer-supported cooperative work

The human-computer interaction handbook
Le modèle d'architecture Clover pour les collecticiels

IHM '02 Proceedings of the 14th French-speaking conference on Human-computer interaction (Conférence Francophone sur l'Interaction Homme-Machine)
2BeOn: interactive television supporting interpersonal communication

Proceedings of the sixth Eurographics workshop on Multimedia 2001
Defining co-experience

DPPI '03 Proceedings of the 2003 international conference on Designing pleasurable products and interfaces
References

Implementing collaboration technologies in industry
Beyond relative advantage: factors in end-user uptake of computer supported cooperative work

Advanced topics in end user computing
Comprehensive bibliography

Advanced topics in end user computing
Free software developers as an occupational community: resolving conflicts and fostering collaboration

GROUP '03 Proceedings of the 2003 international ACM SIGGROUP conference on Supporting group work
Text chat in action

GROUP '03 Proceedings of the 2003 international ACM SIGGROUP conference on Supporting group work
Introducing chat into business organizations: toward an instant messaging maturity model

GROUP '03 Proceedings of the 2003 international ACM SIGGROUP conference on Supporting group work
Why do we ReachOut?: functions of a semi-persistent peer support tool

GROUP '03 Proceedings of the 2003 international ACM SIGGROUP conference on Supporting group work
How push-to-talk makes talk less pushy

GROUP '03 Proceedings of the 2003 international ACM SIGGROUP conference on Supporting group work
What counts as success? punctuated patterns of use in a persistent chat environment

GROUP '03 Proceedings of the 2003 international ACM SIGGROUP conference on Supporting group work
Beyond Instant Messaging

Queue - Instant Messaging
Bring socio-cultural contexts into activities: a localization study of mobile text messaging use

ACM SIGCAPH Computers and the Physically Handicapped
Display and presence disparity in Mixed Presence Groupware

AUIC '04 Proceedings of the fifth conference on Australasian user interface - Volume 28
Effects of instant messaging on the management of multiple project trajectories

Proceedings of the SIGCHI Conference on Human Factors in Computing Systems
IM here: public instant messaging on large, shared displays for workgroup interactions

Proceedings of the SIGCHI Conference on Human Factors in Computing Systems
Persistence matters: making the most of chat in tightly-coupled work

Proceedings of the SIGCHI Conference on Human Factors in Computing Systems
Connecting bridges across the digital divide

CHI '04 Extended Abstracts on Human Factors in Computing Systems
Exploring the design and use of peripheral displays of awareness information

CHI '04 Extended Abstracts on Human Factors in Computing Systems
Interviewing over instant messaging

CHI '04 Extended Abstracts on Human Factors in Computing Systems
Supporting Web Collaboration for Cooperative Software Development

WI '04 Proceedings of the 2004 IEEE/WIC/ACM International Conference on Web Intelligence
Off-the-record communication, or, why not to use PGP

Proceedings of the 2004 ACM workshop on Privacy in the electronic society
The AWARE architecture: supporting context-mediated social awareness in mobile cooperation

CSCW '04 Proceedings of the 2004 ACM conference on Computer supported cooperative work
Blogging as social activity, or, would you let 900 million people read your diary?

CSCW '04 Proceedings of the 2004 ACM conference on Computer supported cooperative work
QnA: augmenting an instant messaging client to balance user responsiveness and performance

CSCW '04 Proceedings of the 2004 ACM conference on Computer supported cooperative work
Taking it out of context: collaborating within and across cultures in face-to-face settings and via instant messaging

CSCW '04 Proceedings of the 2004 ACM conference on Computer supported cooperative work
An experimental simulation of multi-site software development

CASCON '04 Proceedings of the 2004 conference of the Centre for Advanced Studies on Collaborative research
ContactMap: Organizing communication in a social desktop

ACM Transactions on Computer-Human Interaction (TOCHI)
Presence versus availability: the design and evaluation of a context-aware communication client

International Journal of Human-Computer Studies
Designing to support situation awareness across distances: an example from a scientific collaboratory

Information Processing and Management: an International Journal
Personal privacy through understanding and action: five pitfalls for designers

Personal and Ubiquitous Computing
Push-to-Talk Social Talk

Computer Supported Cooperative Work
Beyond Bandwidth: Dimensions of Connection in Interpersonal Communication

Computer Supported Cooperative Work
Dynamic personal social networks: a new perspective for CSCW research and design

ACM SIGGROUP Bulletin - Special issue on community-based learning: explorations into theoretical groundings, empirical findings and computer support
Grounding needs: achieving common ground via lightweight chat in large, distributed, ad-hoc groups

Proceedings of the SIGCHI Conference on Human Factors in Computing Systems
Six themes of the communicative appropriation of photographic images

Proceedings of the SIGCHI Conference on Human Factors in Computing Systems
Making space for stories: ambiguity in the design of personal communication systems

Proceedings of the SIGCHI Conference on Human Factors in Computing Systems
DeDe: design and evaluation of a context-enhanced mobile messaging system

Proceedings of the SIGCHI Conference on Human Factors in Computing Systems
StudioBRIDGE: using group, location, and event information to bridge online and offline encounters for co-located learning groups

Proceedings of the SIGCHI Conference on Human Factors in Computing Systems
Digital backchannels in shared physical spaces: experiences at an academic conference

CHI '05 Extended Abstracts on Human Factors in Computing Systems
Project view IM: a tool for juggling multiple projects and teams

CHI '05 Extended Abstracts on Human Factors in Computing Systems
From buddyspace to CitiTag: large-scale symbolic presence for community building and spontaneous play

Proceedings of the 2005 ACM symposium on Applied computing
The language of privacy: Learning from video media space analysis and design

ACM Transactions on Computer-Human Interaction (TOCHI)
Mobile research strategies for a global market

Communications of the ACM - Designing for the mobile device
Toward bridge building: mapping the landscape of telecommunication tools

Proceedings of the 7th international conference on Human computer interaction with mobile devices & services
Dial and see: tackling the voice menu navigation problem with cross-device user experience integration

Proceedings of the 18th annual ACM symposium on User interface software and technology
Supporting social worlds with the community bar

GROUP '05 Proceedings of the 2005 international ACM SIGGROUP conference on Supporting group work
Benefits of synchronous collaboration support for an application-centered analysis team working on complex problems: a case study

GROUP '05 Proceedings of the 2005 international ACM SIGGROUP conference on Supporting group work
Broadcasting information via display names in instant messaging

GROUP '05 Proceedings of the 2005 international ACM SIGGROUP conference on Supporting group work
Instant messaging bots: accountability and peripheral participation for textual user interfaces

GROUP '05 Proceedings of the 2005 international ACM SIGGROUP conference on Supporting group work
Designing a large-scale video chat application

Proceedings of the 13th annual ACM international conference on Multimedia
Supporting awareness in instant messaging: an empirical study and mechanism design

OZCHI '05 Proceedings of the 17th Australia conference on Computer-Human Interaction: Citizens Online: Considerations for Today and the Future
Technology for the humdrum: trajectories, interactional needs and a care setting

OZCHI '05 Proceedings of the 17th Australia conference on Computer-Human Interaction: Citizens Online: Considerations for Today and the Future
Computer Support for Social Awareness in Flexible Work

Computer Supported Cooperative Work
Managing availability: Supporting lightweight negotiations to handle interruptions

ACM Transactions on Computer-Human Interaction (TOCHI)
A role for haptics in mobile interaction: initial design using a handheld tactile display prototype

Proceedings of the SIGCHI Conference on Human Factors in Computing Systems
Responsiveness in instant messaging: predictive models supporting inter-personal communication

Proceedings of the SIGCHI Conference on Human Factors in Computing Systems
From awareness to connectedness: the design and deployment of presence displays

Proceedings of the SIGCHI Conference on Human Factors in Computing Systems
Synchronous broadcast messaging: the use of ICT

Proceedings of the SIGCHI Conference on Human Factors in Computing Systems
ComSlipper: an expressive design to support awareness and availability

CHI '06 Extended Abstracts on Human Factors in Computing Systems
Unified associative information storage and retrieval

CHI '06 Extended Abstracts on Human Factors in Computing Systems
Gender differences in trust perception when using IM and video

CHI '06 Extended Abstracts on Human Factors in Computing Systems
A persistent chat space for work groups: the design, evaluation and deployment of loops

DIS '06 Proceedings of the 6th conference on Designing Interactive systems
Instant messaging on handhelds: an affective gesture approach

SAICSIT '05 Proceedings of the 2005 annual research conference of the South African institute of computer scientists and information technologists on IT research in developing countries
Scent field trial: understanding emerging social interaction

Proceedings of the 8th conference on Human-computer interaction with mobile devices and services
Developing Digital Records: Early Experiences of Record and Replay

Computer Supported Cooperative Work
Being There Together and the Future of Connected Presence

Presence: Teleoperators and Virtual Environments
Design for emergence: experiments with a mixed reality urban playground game

Personal and Ubiquitous Computing
Providing artifact awareness to a distributed group through screen sharing

CSCW '06 Proceedings of the 2006 20th anniversary conference on Computer supported cooperative work
AwareMedia: a shared interactive display supporting social, temporal, and spatial awareness in surgery

CSCW '06 Proceedings of the 2006 20th anniversary conference on Computer supported cooperative work
The chasms of CSCW: a citation graph analysis of the CSCW conference

CSCW '06 Proceedings of the 2006 20th anniversary conference on Computer supported cooperative work
A comparison of chat and audio in media rich environments

CSCW '06 Proceedings of the 2006 20th anniversary conference on Computer supported cooperative work
Communication characteristics of instant messaging: effects and predictions of interpersonal relationships

CSCW '06 Proceedings of the 2006 20th anniversary conference on Computer supported cooperative work
Cultural differences in the use of instant messaging in Asia and North America

CSCW '06 Proceedings of the 2006 20th anniversary conference on Computer supported cooperative work
MyConnector: analysis of context cues to predict human availability for communication

Proceedings of the 8th international conference on Multimodal interfaces
Comparing voice chat and text chat in a communication tool for interactive television

Proceedings of the 4th Nordic conference on Human-computer interaction: changing roles
Chatting with teenagers: Considering the place of chat technologies in teen life

ACM Transactions on Computer-Human Interaction (TOCHI)
Information technology support for communities of practice: How public defenders learn about winning and losing in court

Journal of the American Society for Information Science and Technology
A handle on what's going on: combining tangible interfaces and ambient displays for collaborative groups

Proceedings of the 1st international conference on Tangible and embedded interaction
Socialising across channels: group multichannel communication

OZCHI '06 Proceedings of the 18th Australia conference on Computer-Human Interaction: Design: Activities, Artefacts and Environments
Approaching and leave-taking: Negotiating contact in computer-mediated communication

ACM Transactions on Computer-Human Interaction (TOCHI)
An empirical study of the use of visually enhanced voip audio conferencing: the case of IEAC

Proceedings of the SIGCHI Conference on Human Factors in Computing Systems
Music sharing as a computer supported collaborative application

ECSCW'01 Proceedings of the seventh conference on European Conference on Computer Supported Cooperative Work
Group-to-group distance collaboration: examining the "space between"

ECSCW'03 Proceedings of the eighth conference on European Conference on Computer Supported Cooperative Work
When can i expect an email response? a study of rhythms in email usage

ECSCW'03 Proceedings of the eighth conference on European Conference on Computer Supported Cooperative Work
Using empirical data to reason about internet research ethics

ECSCW'05 Proceedings of the ninth conference on European Conference on Computer Supported Cooperative Work
Designing home availability services

Personal and Ubiquitous Computing
Doing Virtually Nothing: Awareness and Accountability in Massively Multiplayer Online Worlds

Computer Supported Cooperative Work
SWIM: an alternative interface for MSN messenger

AUIC '07 Proceedings of the eight Australasian conference on User interface - Volume 64
Instant messaging in informal learning via interactive television: online communities among children in a

Computers in Entertainment (CIE) - Interactive TV
Using mobile communication technology in high school education: Motivation, pressure, and learning performance

Computers & Education
Privacy in the open: how attention mediates awareness and privacy in open-plan offices

Proceedings of the 2007 international ACM conference on Supporting group work
A field study of community bar: (mis)-matches between theory and practice

Proceedings of the 2007 international ACM conference on Supporting group work
Unpacking the social dimension of external interruptions

Proceedings of the 2007 international ACM conference on Supporting group work
Out of sight but not out of mind?: Informal networks, communication and media use in global software teams

CASCON '07 Proceedings of the 2007 conference of the center for advanced studies on Collaborative research
A social network-based system for supporting interactive collaboration in knowledge sharing over peer-to-peer network

International Journal of Human-Computer Studies
Understanding web credibility: a synthesis of the research literature

Foundations and Trends in Human-Computer Interaction
End-user privacy in human-computer interaction

Foundations and Trends in Human-Computer Interaction
Using tags to assist near-synchronous communication

Proceedings of the SIGCHI Conference on Human Factors in Computing Systems
Exploring the role of the reader in the activity of blogging

Proceedings of the SIGCHI Conference on Human Factors in Computing Systems
On the design of potential collaboration spaces

International Journal of Computer Applications in Technology
Beyond the web: integrated digital communities

International Journal of Web Based Communities
What people do with digital multimedia broadcasting? Path analysis of structural equation modelling

International Journal of Mobile Communications
Perceived Authority and Communication Channel

Social Science Computer Review
Planetary-scale views on a large instant-messaging network

Proceedings of the 17th international conference on World Wide Web
Weblogging: A study of social computing and its impact on organizations

Decision Support Systems
The role of presence awareness in organizational communication: An exploratory field experiment

Behaviour & Information Technology
Application of TPB to punctuation usage in instant messaging

Behaviour & Information Technology
Designing for nomadic work

Proceedings of the 7th ACM conference on Designing interactive systems
Designing mobile awareness cues

Proceedings of the 10th international conference on Human computer interaction with mobile devices and services
Online everywhere: evolving mobile instant messaging practices

UbiComp '08 Proceedings of the 10th international conference on Ubiquitous computing
Domain knowledge query conversation bots in instant messaging (IM)

Knowledge-Based Systems
Lost in translation: investigating the ambiguity of availability cues in an online media space

Behaviour & Information Technology
IM waiting: timing and responsiveness in semi-synchronous communication

Proceedings of the 2008 ACM conference on Computer supported cooperative work
Asymmetry in media spaces

Proceedings of the 2008 ACM conference on Computer supported cooperative work
Can markets help?: applying market mechanisms to improve synchronous communication

Proceedings of the 2008 ACM conference on Computer supported cooperative work
Exploring communication and sharing between extended families

International Journal of Human-Computer Studies
Things to talk about when talking about things

Human-Computer Interaction
Supporting collaborative task management in e-mail

Human-Computer Interaction
Interpreting and acting on mobile awareness cues

Human-Computer Interaction
Exploring awareness related messaging through two situated-display-based systems

Human-Computer Interaction
Teaching globalization, globally: A 7-year case study of south africa--u.s. virtual teams

Information Technologies and International Development
E-government System Using an Integrated Call Center System and WWW

WI-IAT '08 Proceedings of the 2008 IEEE/WIC/ACM International Conference on Web Intelligence and Intelligent Agent Technology - Volume 03
Interaction quality within communities of practice: contextual factors of utilising different communication media

International Journal of Networking and Virtual Organisations
"This might be stupid, but...": participatory design with community displays and postcards

Proceedings of the 20th Australasian Conference on Computer-Human Interaction: Designing for Habitus and Habitat
Low-cost, low-bandwidth online meetings between farmers and scientists

Proceedings of the 20th Australasian Conference on Computer-Human Interaction: Designing for Habitus and Habitat
Butler lies: awareness, deception and design

Proceedings of the SIGCHI Conference on Human Factors in Computing Systems
Of social television comes home: a field study of communication choices and practices in tv-based text and voice chat

Proceedings of the SIGCHI Conference on Human Factors in Computing Systems
Capturing and sharing memories in a virtual world

Proceedings of the SIGCHI Conference on Human Factors in Computing Systems
Inferring player engagement in a pervasive experience

Proceedings of the SIGCHI Conference on Human Factors in Computing Systems
Blogging at work and the corporate attention economy

Proceedings of the SIGCHI Conference on Human Factors in Computing Systems
Sharing empty moments: design for remote couples

Proceedings of the SIGCHI Conference on Human Factors in Computing Systems
Grounding interpersonal privacy in mediated settings

Proceedings of the ACM 2009 international conference on Supporting group work
Temporal patterns of communication: media combos

Proceedings of the ACM 2009 international conference on Supporting group work
Critically analyzing workplace discourse to inform AAC device design

ACM SIGACCESS Accessibility and Computing
Creating a conversational context through video blogging: A case study of Geriatric1927

Computers in Human Behavior
wConnect: a facebook-based developmental learning community to support women in information technology

Proceedings of the fourth international conference on Communities and technologies
Editable Chat Logs: A Concept for Seamless Integration of Chat Conversations and Documents in Shared Workspaces

Proceedings of the 2006 conference on Cooperative Systems Design: Seamless Integration of Artifacts and Conversations -- Enhanced Concepts of Infrastructure for Communication
Design for EmergenceCollaborative Social Play with Online and Location-Based Media

Proceedings of the 2007 conference on Design for Emergence: Collaborative Social Play with Online and Location-Based Media
"You've Got IMs!" How People Manage Concurrent Instant Messages

Proceedings of the 13th International Conference on Human-Computer Interaction. Part I: New Trends
Frequency of Usage and Feelings of Connectedness in Instant Messaging by Age, Sex, and Civil Status

HCD 09 Proceedings of the 1st International Conference on Human Centered Design: Held as Part of HCI International 2009
`I Know That You Know' - Ascertaining Mutual Awareness of Recipient's Availability Status in Instant Messaging Applications

INTERACT '09 Proceedings of the 12th IFIP TC 13 International Conference on Human-Computer Interaction: Part I
Artifact awareness through screen sharing for distributed groups

International Journal of Human-Computer Studies
Pêle-Mêle, une étude de la communication multi-échelles

Proceedings of the 21st International Conference on Association Francophone d'Interaction Homme-Machine
The informal and formal dimensions of computer-mediated communication: a model

International Journal of Networking and Virtual Organisations
Mobile Technology and Action Teams: Assessing BlackBerry Use in Law Enforcement Units

Computer Supported Cooperative Work
Chatter on the red: what hazards threat reveals about the social life of microblogged information

Proceedings of the 2010 ACM conference on Computer supported cooperative work
Communication, collaboration, and bugs: the social nature of issue tracking in small, collocated teams

Proceedings of the 2010 ACM conference on Computer supported cooperative work
What's it worth to you?: the costs and affordances of CMC tools to asian and american users

Proceedings of the 2010 ACM conference on Computer supported cooperative work
Cognitive schemas in web-based learning environments: effects of instant messaging interruptions on undergraduates

WBE '08 Proceedings of the Seventh IASTED International Conference on Web-based Education
Enhancing privacy management support in instant messaging

Interacting with Computers
A case study of micro-blogging in the enterprise: use, value, and related issues

Proceedings of the SIGCHI Conference on Human Factors in Computing Systems
Sharing conversation and sharing life: video conferencing in the home

Proceedings of the SIGCHI Conference on Human Factors in Computing Systems
Embodied social proxy: mediating interpersonal connection in hub-and-satellite teams

Proceedings of the SIGCHI Conference on Human Factors in Computing Systems
Constructing identities through storytelling in diabetes management

Proceedings of the SIGCHI Conference on Human Factors in Computing Systems
Smart artefacts as affordances for awareness in distributed teams

The disappearing computer
Field deployment of IMBuddy: a study of privacy control and feedback mechanisms for contextual IM

UbiComp '07 Proceedings of the 9th international conference on Ubiquitous computing
Context-Based Workplace Awareness

Computer Supported Cooperative Work
Electronic communication: themes from a case study of the deaf community

INTERACT'07 Proceedings of the 11th IFIP TC 13 international conference on Human-computer interaction
Connect with things through instant messaging

IOT'08 Proceedings of the 1st international conference on The internet of things
The effect of emoticons in simplex and complex task-oriented communication: An empirical study of instant messaging

Computers in Human Behavior
Analysis of delays in a peer-to-peer session initiation protocol overlay network

CCNC'10 Proceedings of the 7th IEEE conference on Consumer communications and networking conference
Comparing privacy attitudes of knowledge workers in the U.S. and India

Proceedings of the 3rd international conference on Intercultural collaboration
Effects of content and time of delivery on receptivity to mobile interruptions

Proceedings of the 12th international conference on Human computer interaction with mobile devices and services
Developing trust in virtual software development teams

Journal of Theoretical and Applied Electronic Commerce Research
Rethinking location sharing: exploring the implications of social-driven vs. purpose-driven location sharing

Proceedings of the 12th ACM international conference on Ubiquitous computing
Why do users communicate via such or such media?: some insights from users' daily experiences

Proceedings of the 6th Nordic Conference on Human-Computer Interaction: Extending Boundaries
Architectures of interaction: an architectural perspective on digital experience

Proceedings of the 6th Nordic Conference on Human-Computer Interaction: Extending Boundaries
Avatars meet meetings: design issues in integrating avatars in distributed corporate meetings

Proceedings of the 16th ACM international conference on Supporting group work
Speaking through text: the influence of real-time text on discourse and usability in IM

Proceedings of the 16th ACM international conference on Supporting group work
Places for lightweight group meetings: the design of come together

Proceedings of the 16th ACM international conference on Supporting group work
Experiments on mobile context-aware instant messaging

CTS'05 Proceedings of the 2005 international conference on Collaborative technologies and systems
Managing social adoption and technology adaption in longitudinal studies of mobile media applications

Proceedings of the 9th International Conference on Mobile and Ubiquitous Multimedia
Review: Students' and teachers' use of Facebook

Computers in Human Behavior
Expressing well-being online: towards self-reflection and social awareness

Proceedings of the 2011 iConference
Assessing the mediating role of online social capital between social support and instant messaging usage

Electronic Commerce Research and Applications
Enterprise blogging in a global context: comparing Chinese and American practices

Proceedings of the ACM 2011 conference on Computer supported cooperative work
Supporting synchronous social q&a throughout the question lifecycle

Proceedings of the 20th international conference on World wide web
The design and usage of tentative events for time-based social coordination in the enterprise

Proceedings of the 20th international conference on World wide web
Telling calls: facilitating mobile phone conversation grounding and management

Proceedings of the SIGCHI Conference on Human Factors in Computing Systems
Effects of community size and contact rate in synchronous social q&a

Proceedings of the SIGCHI Conference on Human Factors in Computing Systems
Contextual constraints in media choice: Beyond information richness

Decision Support Systems
Analyzing the social knowledge construction behavioral patterns of an online synchronous collaborative discussion instructional activity using an instant messaging tool: A case study

Computers & Education
Collaborative textual improvisation in a laptop ensemble

Computer Music Journal
Road talk: a roadside location-dependent audio message system for car drivers

Journal of Mobile Multimedia
Communication media repertoires: dealing with the multiplicity of media choices

MIS Quarterly
The impact of cultural differences on instant messaging communication in china and germany

IDGD'11 Proceedings of the 4th international conference on Internationalization, design and global development
The phone rings but the user doesn't answer: unavailability in mobile communication

Proceedings of the 13th International Conference on Human Computer Interaction with Mobile Devices and Services
Interactive or interruptive? Instant messaging at work

Decision Support Systems
Nomatic: location by, for, and of crowds

LoCA'06 Proceedings of the Second international conference on Location- and Context-Awareness
Common ground to analyse privacy coordination in awareness systems

INTERACT'05 Proceedings of the 2005 IFIP TC13 international conference on Human-Computer Interaction
How Managers Use Multiple Media: Discrepant Events, Power, and Timing in Redundant Communication

Organization Science
Correlations between digital tools and humans cognitive processes

HSI'05 Proceedings of the 3rd international conference on Human Society@Internet: web and Communication Technologies and Internet-Related Social Issues
Measuring Information Diffusion in an Online Community

Journal of Management Information Systems
Integrating local and remote worlds through channel blending

Proceedings of the ACM 2012 conference on Computer Supported Cooperative Work
Loosely formed patient care teams: communication challenges and technology design

Proceedings of the ACM 2012 conference on Computer Supported Cooperative Work
StaTube: facilitating state management in instant messaging systems

Proceedings of the Sixth International Conference on Tangible, Embedded and Embodied Interaction
Constant companions: Instant messaging conversations as sustainable supportive study structures amongst undergraduate peers

Computers & Education
Performance evaluation of Recursive Distributed Rendezvous based service discovery for Peer-to-Peer Session Initiation Protocol

Computer Networks: The International Journal of Computer and Telecommunications Networking
Smart instant messenger in pervasive computing environments

GPC'06 Proceedings of the First international conference on Advances in Grid and Pervasive Computing
Designing a tutoring agent for facilitating collaborative learning with instant messaging

ITS'06 Proceedings of the 8th international conference on Intelligent Tutoring Systems
The connector service-predicting availability in mobile contexts

MLMI'06 Proceedings of the Third international conference on Machine Learning for Multimodal Interaction
Making the switch: channel switching in romantic couple conflict

CHI '12 Extended Abstracts on Human Factors in Computing Systems
Motivations for accessing social networking services on mobile devices

Proceedings of the International Working Conference on Advanced Visual Interfaces
PresenceScape: Virtual World Mediated Rich Communication

Bell Labs Technical Journal
Examination of how social aspects moderate the relationship between task characteristics and usage of social communication technologies (SCTs) in organizations

International Journal of Information Management: The Journal for Information Professionals
Not all lies are spontaneous: an examination of deception across different modes of communication

Journal of the American Society for Information Science and Technology
The impact of Arab cultural values on online social networking: The case of Facebook

Computers in Human Behavior
FADYRCOS, a semantic interoperability framework for collaborative model-based dynamic reconfiguration of networked services

Computers in Industry
Information technology to support informal knowledge sharing

Information Systems Journal
Grounding Privacy in Mediated Communication

Computer Supported Cooperative Work
Communication Genres for Dispersed Real-Time Collaboration RTC: The Role of Presence and Awareness

International Journal of e-Collaboration
Self-Regulation in Instant Messaging IM: Failures, Strategies, and Negative Consequences

International Journal of e-Collaboration
Instant Messaging in Global Software Teams

International Journal of e-Collaboration
Exploring the Effects of Enterprise Instant Messaging Presence Information on Employee Attendance in a Distributed Workforce: An Ethnographic Study of a Large Professional Services Organization

International Journal of e-Collaboration
Students' Perceptions and Acceptance: Lessons from Two Studies on Social Tools on Collaborative and Collective Learning

International Journal of Organizational and Collective Intelligence
"Back and forth, back and forth": channel switching in romantic couple conflict

Proceedings of the 2013 conference on Computer supported cooperative work
Understanding how the projection of availability state impacts the reception incoming communication

Proceedings of the 2013 conference on Computer supported cooperative work
Beyond formality: informal communication in health practices

Proceedings of the 2013 conference on Computer supported cooperative work companion
Artifacts that organize: Delegation in the distributed organization

Information and Organization
Should I send this message? Understanding the impact of interruptions, social hierarchy and perceived task complexity on user performance and perceived workload

Decision Support Systems
Designing for sociability: a relational aesthetic approach to service encounter

Proceedings of the 6th International Conference on Designing Pleasurable Products and Interfaces
"Everyone Has to Do It: " A joint action approach to managing social inattention

Computers in Human Behavior
Everyday dwelling with WhatsApp

Proceedings of the 17th ACM conference on Computer supported cooperative work & social computing
Reflections on 25 Years of Ethnography in CSCW

Computer Supported Cooperative Work
A Social Media framework to support Engineering Design Communication

Advanced Engineering Informatics
Editorial: Special Issue on Advances in Computer Supported Collaboration: Systems and Technologies

Future Generation Computer Systems
Similarity awareness: Using context sensing to support connectedness in intra-family communication

Journal of Ambient Intelligence and Smart Environments - Design and Deployment of Intelligent Environments

Quantified Score

Hi-index	0.03

Visualization

Abstract

We discuss findings from an ethnographic study of instant messaging (IM) in the workplace and its implications for media theory. We describe how instant messaging supports a variety of informal communication tasks. We document the affordances of IM that support flexible, expressive communication. We describe some unexpected uses of IM that highlight aspects of communication which are not part of current media theorizing. They pertain to communicative processes people use to connect with each other and to manage communication, rather than to information exchange. We call these processes "outeraction". We discuss how outeractional aspects of communication affect media choice and patterns of media use.