Informal workplace communication: what is it like and how might we support it?
CHI '94 Proceedings of the SIGCHI Conference on Human Factors in Computing Systems
Splitting the organization and integrating the code: Conway's law revisited
Proceedings of the 21st international conference on Software engineering
It's all in the words: supporting work activites with lightweight tools
GROUP '99 Proceedings of the international ACM SIGGROUP conference on Supporting group work
The adoption and use of “BABBLE”: a field study of chat in the workplace
Proceedings of the Sixth European conference on Computer supported cooperative work
Interaction and outeraction: instant messaging in action
CSCW '00 Proceedings of the 2000 ACM conference on Computer supported cooperative work
Distance, dependencies, and delay in a global collaboration
CSCW '00 Proceedings of the 2000 ACM conference on Computer supported cooperative work
ConNexus to awarenex: extending awareness to mobile users
Proceedings of the SIGCHI Conference on Human Factors in Computing Systems
An empirical study of global software development: distance and speed
ICSE '01 Proceedings of the 23rd International Conference on Software Engineering
Diffusion of a collaborative technology cross distance
GROUP '01 Proceedings of the 2001 International ACM SIGGROUP Conference on Supporting Group Work
ECSCW'01 Proceedings of the seventh conference on European Conference on Computer Supported Cooperative Work
Proceedings of the second Nordic conference on Human-computer interaction
What is chat doing in the workplace?
CSCW '02 Proceedings of the 2002 ACM conference on Computer supported cooperative work
Instant messaging in teen life
CSCW '02 Proceedings of the 2002 ACM conference on Computer supported cooperative work
Amigo - wireless image based instant messaging for handheld computers
CHI '03 Extended Abstracts on Human Factors in Computing Systems
Lessons learned about distributed pair programming: what are the knowledge needs to address?
WETICE '03 Proceedings of the Twelfth International Workshop on Enabling Technologies: Infrastructure for Collaborative Enterprises
A new era in human computer interaction: the challenges of technology as a social proxy
Proceedings of the Latin American conference on Human-computer interaction
Introducing chat into business organizations: toward an instant messaging maturity model
GROUP '03 Proceedings of the 2003 international ACM SIGGROUP conference on Supporting group work
Why do we ReachOut?: functions of a semi-persistent peer support tool
GROUP '03 Proceedings of the 2003 international ACM SIGGROUP conference on Supporting group work
Effects of instant messaging on the management of multiple project trajectories
Proceedings of the SIGCHI Conference on Human Factors in Computing Systems
SimPhony — A Voice Communication Tool for Distributed Workgroups
BT Technology Journal
Usage patterns of FriendZone: mobile location-based community services
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Grounding needs: achieving common ground via lightweight chat in large, distributed, ad-hoc groups
Proceedings of the SIGCHI Conference on Human Factors in Computing Systems
Who gets to know what when: configuring privacy permissions in an awareness application
Proceedings of the SIGCHI Conference on Human Factors in Computing Systems
Project view IM: a tool for juggling multiple projects and teams
CHI '05 Extended Abstracts on Human Factors in Computing Systems
European Journal of Information Systems - Special issue: From technical to socio-technical change: Tackling the human and organizational aspects of systems development projects
Uncovering privacy attitudes and practices in instant messaging
GROUP '05 Proceedings of the 2005 international ACM SIGGROUP conference on Supporting group work
Designing a large-scale video chat application
Proceedings of the 13th annual ACM international conference on Multimedia
Synchronous broadcast messaging: the use of ICT
Proceedings of the SIGCHI Conference on Human Factors in Computing Systems
Privacy and HCI: methodologies for studying privacy issues
CHI '06 Extended Abstracts on Human Factors in Computing Systems
A persistent chat space for work groups: the design, evaluation and deployment of loops
DIS '06 Proceedings of the 6th conference on Designing Interactive systems
Walking the Tightrope: The Balancing Acts of a Large e-Research Project
Computer Supported Cooperative Work
Plugging presence awareness into Mozilla thunderbird
IMSA'06 Proceedings of the 24th IASTED international conference on Internet and multimedia systems and applications
A comparison of chat and audio in media rich environments
CSCW '06 Proceedings of the 2006 20th anniversary conference on Computer supported cooperative work
CSCW '06 Proceedings of the 2006 20th anniversary conference on Computer supported cooperative work
Chatting with teenagers: Considering the place of chat technologies in teen life
ACM Transactions on Computer-Human Interaction (TOCHI)
Biases in human estimation of interruptibility: effects and implications for practice
Proceedings of the SIGCHI Conference on Human Factors in Computing Systems
Proceedings of the twenty-second IEEE/ACM international conference on Automated software engineering
International Journal of Human-Computer Studies
International Journal of Geographical Information Science
The role of presence awareness in organizational communication: An exploratory field experiment
Behaviour & Information Technology
Application of TPB to punctuation usage in instant messaging
Behaviour & Information Technology
Domain knowledge query conversation bots in instant messaging (IM)
Knowledge-Based Systems
Hangsters: tangible peripheral interactive avatars for instant messaging
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Supporting privacy by preventing misclosure
CHI '09 Extended Abstracts on Human Factors in Computing Systems
INTERACT '09 Proceedings of the 12th IFIP TC 13 International Conference on Human-Computer Interaction: Part II
A tale of two online communities: fostering collaboration and creativity in scientists and children
Proceedings of the seventh ACM conference on Creativity and cognition
The what and how of IM functions in distributed scientific collaboration
HCI '08 Proceedings of the Third IASTED International Conference on Human Computer Interaction
A tobit model on message transfer and control in instant message systems
WiCOM'09 Proceedings of the 5th International Conference on Wireless communications, networking and mobile computing
Enhancing privacy management support in instant messaging
Interacting with Computers
Synchronous communication media in the software requirements negotiation process
CDVE'09 Proceedings of the 6th international conference on Cooperative design, visualization, and engineering
Comparing privacy attitudes of knowledge workers in the U.S. and India
Proceedings of the 3rd international conference on Intercultural collaboration
Developing trust in virtual software development teams
Journal of Theoretical and Applied Electronic Commerce Research
Working around official applications: experiences from a large engineering project
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Data cracker: developing a visual game analytic tool for analyzing online gameplay
Proceedings of the SIGCHI Conference on Human Factors in Computing Systems
Methodological reflections on a field study of a globally distributed software project
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Augmenting social awareness in a collaborative development environment
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StaTube: facilitating state management in instant messaging systems
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I, the device: observing human aversion from an HCI perspective
CHI '12 Extended Abstracts on Human Factors in Computing Systems
Proceedings of the ACM-IEEE international symposium on Empirical software engineering and measurement
Empirical Software Engineering
Instant Messaging in Global Software Teams
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Understanding affect in the workplace via social media
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Articulation spaces: bridging the gap between formal and informal coordination
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Chatrooms in MOOCs: all talk and no action
Proceedings of the first ACM conference on Learning @ scale conference
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We report on our experiences of introducing an instant messaging and group chat application into geographically distributed workgroups. We describe a number of issues we encountered, including privacy concerns, individual versus group training, and focusing on teams or individuals. The perception of the tool's utility was a complex issue, depending both on users' views of the importance of informal communication, and their perceptions of the nature of cross-site communication issues. Finally, we conclude with a discussion of critical mass, which is related to the features each user actually uses. More generally, we encountered a dilemma that imposes serious challenges for user-centered design of groupware systems