Effects of instant messaging on the management of multiple project trajectories

Authors:
Susan R. Fussell;Sara Kiesler;Leslie D. Setlock;Peter Scupelli
Affiliations:
Carnegie Mellon University, Pittsburgh, PA;Carnegie Mellon University, Pittsburgh, PA;Carnegie Mellon University, Pittsburgh, PA;Carnegie Mellon University, Pittsburgh, PA
Venue:
Proceedings of the SIGCHI Conference on Human Factors in Computing Systems
Year:
2004

Citing 17
Cited 8

The interdisciplinary study of coordination

ACM Computing Surveys (CSUR)
Piazza: a desktop environment supporting impromptu and planned interactions

CSCW '96 Proceedings of the 1996 ACM conference on Computer supported cooperative work
Babble: suporting conversation in the workplace

ACM SIGGROUP Bulletin
The geography of coordination: dealing with distance in R&D work

GROUP '99 Proceedings of the international ACM SIGGROUP conference on Supporting group work
Temporal Coordination –On Time and Coordination of CollaborativeActivities at a Surgical Department

Computer Supported Cooperative Work
Meeting at the desktop: an empirical study of virtually collocated teams

Proceedings of the Sixth European conference on Computer supported cooperative work
Interaction and outeraction: instant messaging in action

CSCW '00 Proceedings of the 2000 ACM conference on Computer supported cooperative work
Distance, dependencies, and delay in a global collaboration

CSCW '00 Proceedings of the 2000 ACM conference on Computer supported cooperative work
Introducing instant messaging and chat in the workplace

Proceedings of the SIGCHI Conference on Human Factors in Computing Systems
What is chat doing in the workplace?

CSCW '02 Proceedings of the 2002 ACM conference on Computer supported cooperative work
The character, functions, and styles of instant messaging in the workplace

CSCW '02 Proceedings of the 2002 ACM conference on Computer supported cooperative work
Why distance matters: effects on cooperation, persuasion and deception

CSCW '02 Proceedings of the 2002 ACM conference on Computer supported cooperative work
Awareness of presence, instant messaging and WebWho

ACM SIGGROUP Bulletin
Effects of instant messaging interruptions on computing tasks

CHI '00 Extended Abstracts on Human Factors in Computing Systems
Taking email to task: the design and evaluation of a task management centered email tool

Proceedings of the SIGCHI Conference on Human Factors in Computing Systems
The Mutual Knowledge Problem and Its Consequences for Dispersed Collaboration

Organization Science
Distance matters

Human-Computer Interaction

Project view IM: a tool for juggling multiple projects and teams

CHI '05 Extended Abstracts on Human Factors in Computing Systems
Traveling blues: the effect of relocation on partially distributed teams

CHI '05 Extended Abstracts on Human Factors in Computing Systems
Toward bridge building: mapping the landscape of telecommunication tools

Proceedings of the 7th international conference on Human computer interaction with mobile devices & services
Sampling and pooling of decision-relevant information: comparing the efficiency of face-to-face and GSS supported groups

Information and Management
Managing currents of work: multi-tasking among multiple collaborations

ECSCW'05 Proceedings of the ninth conference on European Conference on Computer Supported Cooperative Work
The role of presence awareness in organizational communication: An exploratory field experiment

Behaviour & Information Technology
Sampling and pooling of decision-relevant information: Comparing the efficiency of face-to-face and GSS supported groups

Information and Management
Message visualizer: a visualization tool for chat messages

Proceedings of the 2012 iConference

Quantified Score

Hi-index	0.01

Visualization

Abstract

We present a study of the effects of instant messaging (IM) on individuals' management of work across multiple collaborative projects. Groups of four participants completed four web design tasks. Each participant worked on two tasks, each task with a different partner who was either co-located or remote, connected via IM. In one condition, each participant had one co-located and one remote partner. In a second condition, both partners were remote. We examined communication, division of labor, and task performance as a function of condition. The results indicated that nearly all participants divided their time unequally between projects, but less unequally in the remote/remote condition. In the co-located/remote condition, participants favored the task with the co-located partner. The results show that the effects of IM differ depending on people's multiple tasks are distributed across space. We propose a new IM interface that promotes awareness of multiple collaborators on multiple tasks.