Structuring computer-mediated communication systems to avoid information overload
Communications of the ACM
More than just a communication system: diversity in the use of electronic mail
CSCW '88 Proceedings of the 1988 ACM conference on Computer-supported cooperative work
The temporal structure of cooperative activity
CSCW '90 Proceedings of the 1990 ACM conference on Computer-supported cooperative work
Email overload: exploring personal information management of email
Proceedings of the SIGCHI Conference on Human Factors in Computing Systems
Identifying and analyzing multiple threads in computer-mediated and face-to-face conversations
CSCW '96 Proceedings of the 1996 ACM conference on Computer supported cooperative work
Concept features in Re:Agent, an intelligent Email agent
AGENTS '98 Proceedings of the second international conference on Autonomous agents
MailCat: an intelligent assistant for organizing e-mail
Proceedings of the third annual conference on Autonomous Agents
Extreme programming explained: embrace change
Extreme programming explained: embrace change
Keystroke level analysis of email message organization
Proceedings of the SIGCHI conference on Human Factors in Computing Systems
ACM president's letter: electronic junk
Communications of the ACM
An experimental framework for email categorization and management
Proceedings of the 24th annual international ACM SIGIR conference on Research and development in information retrieval
Reinventing the inbox: supporting the management of pending tasks in email
CHI '02 Extended Abstracts on Human Factors in Computing Systems
DIS '02 Proceedings of the 4th conference on Designing interactive systems: processes, practices, methods, and techniques
CAFE: A Conceptual Model for Managing Information in Electronic Mail
HICSS '98 Proceedings of the Thirty-First Annual Hawaii International Conference on System Sciences-Volume 5 - Volume 5
Supporting activity-centric collaboration through peer-to-peer shared objects
GROUP '03 Proceedings of the 2003 international ACM SIGGROUP conference on Supporting group work
"Constant, constant, multi-tasking craziness": managing multiple working spheres
Proceedings of the SIGCHI Conference on Human Factors in Computing Systems
Effects of instant messaging on the management of multiple project trajectories
Proceedings of the SIGCHI Conference on Human Factors in Computing Systems
One-hundred days in an activity-centric collaboration environment based on shared objects
Proceedings of the SIGCHI Conference on Human Factors in Computing Systems
A social proxy for distributed tasks: design and evaluation of a working prototype
Proceedings of the SIGCHI Conference on Human Factors in Computing Systems
Proceedings of the SIGCHI Conference on Human Factors in Computing Systems
What a to-do: studies of task management towards the design of a personal task list manager
Proceedings of the SIGCHI Conference on Human Factors in Computing Systems
CHI '04 Extended Abstracts on Human Factors in Computing Systems
Collections: flexible, essential tools for information management
CHI '04 Extended Abstracts on Human Factors in Computing Systems
Email task management styles: the cleaners and the keepers
CHI '04 Extended Abstracts on Human Factors in Computing Systems
In pursuit of desktop evolution: User problems and practices with modern desktop systems
ACM Transactions on Computer-Human Interaction (TOCHI)
Eliciting reactive and reflective feedback for a social communication tool: a multi-session approach
DIS '04 Proceedings of the 5th conference on Designing interactive systems: processes, practices, methods, and techniques
Automated email activity management: an unsupervised learning approach
Proceedings of the 10th international conference on Intelligent user interfaces
TaskTracer: a desktop environment to support multi-tasking knowledge workers
Proceedings of the 10th international conference on Intelligent user interfaces
Computer Supported Cooperative Work
Documents at Hand: Learning from Paper to Improve Digital Technologies
Proceedings of the SIGCHI Conference on Human Factors in Computing Systems
No task left behind?: examining the nature of fragmented work
Proceedings of the SIGCHI Conference on Human Factors in Computing Systems
Understanding email use: predicting action on a message
Proceedings of the SIGCHI Conference on Human Factors in Computing Systems
Patterns of media use in an activity-centric collaborative environment
Proceedings of the SIGCHI Conference on Human Factors in Computing Systems
Managers' email: beyond tasks and to-dos
CHI '05 Extended Abstracts on Human Factors in Computing Systems
Using intimacy, chronology and zooming to visualize rhythms in email experience
CHI '05 Extended Abstracts on Human Factors in Computing Systems
Project view IM: a tool for juggling multiple projects and teams
CHI '05 Extended Abstracts on Human Factors in Computing Systems
Inner circle: people centered email client
CHI '05 Extended Abstracts on Human Factors in Computing Systems
Beyond "from" and "received": exploring the dynamics of email triage
CHI '05 Extended Abstracts on Human Factors in Computing Systems
Roles and relationships for unified activity management
GROUP '05 Proceedings of the 2005 international ACM SIGGROUP conference on Supporting group work
Data unification in personal information management
Communications of the ACM - Personal information management
Automatically classifying emails into activities
Proceedings of the 11th international conference on Intelligent user interfaces
SWISH: semantic analysis of window titles and switching history
Proceedings of the 11th international conference on Intelligent user interfaces
Managing availability: Supporting lightweight negotiations to handle interruptions
ACM Transactions on Computer-Human Interaction (TOCHI)
Student progress monitoring tool using treeview
Proceedings of the 37th SIGCSE technical symposium on Computer science education
Support for activity-based computing in a personal computing operating system
Proceedings of the SIGCHI Conference on Human Factors in Computing Systems
Share and share alike: exploring the user interface affordances of file sharing
Proceedings of the SIGCHI Conference on Human Factors in Computing Systems
Fast, flexible filtering with phlat
Proceedings of the SIGCHI Conference on Human Factors in Computing Systems
To have and to hold: exploring the personal archive
Proceedings of the SIGCHI Conference on Human Factors in Computing Systems
Visualizing email content: portraying relationships from conversational histories
Proceedings of the SIGCHI Conference on Human Factors in Computing Systems
Synchronous broadcast messaging: the use of ICT
Proceedings of the SIGCHI Conference on Human Factors in Computing Systems
Revisiting Whittaker & Sidner's "email overload" ten years later
CSCW '06 Proceedings of the 2006 20th anniversary conference on Computer supported cooperative work
CSCW '06 Proceedings of the 2006 20th anniversary conference on Computer supported cooperative work
Going with the flow: email awareness and task management
CSCW '06 Proceedings of the 2006 20th anniversary conference on Computer supported cooperative work
Intelligent tutoring system for CS-I and II laboratory
Proceedings of the 44th annual Southeast regional conference
BuzzTrack: topic detection and tracking in email
Proceedings of the 12th international conference on Intelligent user interfaces
Business activity patterns: a new model for collaborative business applications
IBM Systems Journal
Activity explorer: activity-centric collaboration from research to product
IBM Systems Journal
Uncovering the to-dos hidden in your in-box
IBM Systems Journal
Understanding memory triggers for task tracking
Proceedings of the SIGCHI Conference on Human Factors in Computing Systems
Recent shortcuts: using recent interactions to support shared activities
Proceedings of the SIGCHI Conference on Human Factors in Computing Systems
Vio: a mixed-initiative approach to learning and automating procedural update tasks
Proceedings of the SIGCHI Conference on Human Factors in Computing Systems
Semantic web HCI: discussing research implications
CHI '07 Extended Abstracts on Human Factors in Computing Systems
Management of personal information scraps
CHI '07 Extended Abstracts on Human Factors in Computing Systems
Addressing constraints: multiple usernames task spillage and notions of identity
CHI '07 Extended Abstracts on Human Factors in Computing Systems
Working together inside an emailbox
ECSCW'05 Proceedings of the ninth conference on European Conference on Computer Supported Cooperative Work
Managing currents of work: multi-tasking among multiple collaborations
ECSCW'05 Proceedings of the ninth conference on European Conference on Computer Supported Cooperative Work
Learning information intent via observation
Proceedings of the 16th international conference on World Wide Web
Comparing episodic and semantic interfaces for task boundary identification
CASCON '07 Proceedings of the 2007 conference of the center for advanced studies on Collaborative research
Predicting individual priorities of shared activities using support vector machines
Proceedings of the sixteenth ACM conference on Conference on information and knowledge management
EUD for enterprise process and information management
Proceedings of the 4th international workshop on End-user software engineering
Automatically finding and recommending resources to support knowledge workers' activities
Proceedings of the 13th international conference on Intelligent user interfaces
Towards intelligent assistance for to-do lists
Proceedings of the 13th international conference on Intelligent user interfaces
Exploring memory in email refinding
ACM Transactions on Information Systems (TOIS)
Proceedings of the Second ACM-IEEE international symposium on Empirical software engineering and measurement
Breadcrumbs of interaction: situating personal information management
Proceedings of the 5th Nordic conference on Human-computer interaction: building bridges
Introduction to this special issue on revisiting and reinventing e-mail
Human-Computer Interaction
In search of coherence: a review of e-mail research
Human-Computer Interaction
Supporting collaborative task management in e-mail
Human-Computer Interaction
Quality versus quantity: e-mail-centric task management and its relation with overload
Human-Computer Interaction
Understanding and supporting personal activity management by IT service workers
Proceedings of the 2nd ACM Symposium on Computer Human Interaction for Management of Information Technology
Message Flow: Design and Architecture of a Message Flow Management System
KES '07 Knowledge-Based Intelligent Information and Engineering Systems and the XVII Italian Workshop on Neural Networks on Proceedings of the 11th International Conference
Making Space for a New Medium: On the Use of Electronic Mail in a Newspaper Newsroom
Computer Supported Cooperative Work
Detecting and correcting user activity switches: algorithms and interfaces
Proceedings of the 14th international conference on Intelligent user interfaces
Discovering frequent work procedures from resource connections
Proceedings of the 14th international conference on Intelligent user interfaces
SEA: Segment-enrich-annotate paradigm for adapting dialog-based content for improved accessibility
ACM Transactions on Information Systems (TOIS)
Lightweight tagging expands information and activity management practices
Proceedings of the SIGCHI Conference on Human Factors in Computing Systems
Coordinating tasks on the commons: designing for personal goals, expertise and serendipity
Proceedings of the SIGCHI Conference on Human Factors in Computing Systems
Designing for email response management
CHI '09 Extended Abstracts on Human Factors in Computing Systems
A design evaluation of a user interface for tending long-term tasks
CHI '09 Extended Abstracts on Human Factors in Computing Systems
Collaborative workflow assistant for organizational effectiveness
Proceedings of the 2009 ACM symposium on Applied Computing
Cueing digital memory: how and why do digital notes help us remember?
BCS-HCI '08 Proceedings of the 22nd British HCI Group Annual Conference on People and Computers: Culture, Creativity, Interaction - Volume 1
Activity-based computing for medical work in hospitals
ACM Transactions on Computer-Human Interaction (TOCHI)
Two Issues for an Ambient Reminding System: Context-Awareness and User Feedback
Proceedings of the 2007 conference on Advances in Ambient Intelligence
Predicting task-specific webpages for revisiting
AAAI'06 proceedings of the 21st national conference on Artificial intelligence - Volume 2
User-Centered Design and Evaluation --- The Big Picture
Proceedings of the 13th International Conference on Human-Computer Interaction. Part I: New Trends
AAAI'05 Proceedings of the 20th national conference on Artificial intelligence - Volume 4
Automating to-do lists for users: interpretation of to-dos for selecting and tasking agents
AAAI'08 Proceedings of the 23rd national conference on Artificial intelligence - Volume 2
RADAR: a personal assistant that learns to reduce email overload
AAAI'08 Proceedings of the 23rd national conference on Artificial intelligence - Volume 3
A demonstration of the RADAR personal assistant
AAAI'08 Proceedings of the 23rd national conference on Artificial intelligence - Volume 3
Segmenting email message text into zones
EMNLP '09 Proceedings of the 2009 Conference on Empirical Methods in Natural Language Processing: Volume 2 - Volume 2
Requirements for the design of a personal document-management system
Journal of the American Society for Information Science and Technology
PIM-Mail: consolidating task and email management
CHI '10 Extended Abstracts on Human Factors in Computing Systems
Using social metadata in email triage: lessons from the field
Proceedings of the 2007 conference on Human interface: Part II
Smart artefacts as affordances for awareness in distributed teams
The disappearing computer
Supporting the planning and organization of multiple activities in the workplace
INTERACT'07 Proceedings of the 11th IFIP TC 13 international conference on Human-computer interaction
A framework for light-weight composition and management of ad-hoc business processes
TAMODIA'07 Proceedings of the 6th international conference on Task models and diagrams for user interface design
Lightweight collaborative activity patterns in project management
EPCE'07 Proceedings of the 7th international conference on Engineering psychology and cognitive ergonomics
Detecting emails containing requests for action
HLT '10 Human Language Technologies: The 2010 Annual Conference of the North American Chapter of the Association for Computational Linguistics
Knowledge work support by semantic task management
Computers in Industry
Socio-technical systems: From design methods to systems engineering
Interacting with Computers
'Dealing with My Emails': Latent user needs in email management.
Computers in Human Behavior
Information at your fingertips: contextual IR in enterprise email
Proceedings of the 16th international conference on Intelligent user interfaces
Topika: integrating collaborative sharing with email
Proceedings of the SIGCHI Conference on Human Factors in Computing Systems
Should I open this email?: inbox-level cues, curiosity and attention to email
Proceedings of the SIGCHI Conference on Human Factors in Computing Systems
Am I wasting my time organizing email?: a study of email refinding
Proceedings of the SIGCHI Conference on Human Factors in Computing Systems
Using email to facilitate wiki-based coordinated, collaborative authoring
Proceedings of the SIGCHI Conference on Human Factors in Computing Systems
E-mail as a Source and Symbol of Stress
Organization Science
From personal to collaborative information management: a design science's approach
HCII'11 Proceedings of the 1st international conference on Human interface and the management of information: interacting with information - Volume Part II
Myngle: unifying and filtering web content for unplanned access between multiple personal devices
Proceedings of the 13th international conference on Ubiquitous computing
Understanding information preview in mobile email processing
Proceedings of the 13th International Conference on Human Computer Interaction with Mobile Devices and Services
Discovery and analysis of e-mail-driven business processes
Information Systems
WindowScape: Lessons learned from a task-centric window manager
ACM Transactions on Computer-Human Interaction (TOCHI)
Keeping Found Things Found: The Study and Practice of Personal Information Management: The Study and Practice of Personal Information Management
Email between private use and organizational purpose
Proceedings of the 21st international conference companion on World Wide Web
Context-sensitive business process support based on emails
Proceedings of the 21st international conference companion on World Wide Web
Individual differences in personal task management: a field study in an academic setting
Proceedings of Graphics Interface 2012
Capturing Common Knowledge about Tasks: Intelligent Assistance for To-Do Lists
ACM Transactions on Interactive Intelligent Systems (TiiS) - Special Issue on Common Sense for Interactive Systems
Personal environment management
ECDL'07 Proceedings of the 11th European conference on Research and Advanced Technology for Digital Libraries
Workplace learning: how we keep track of relevant information
EC-TEL'07 Proceedings of the Second European conference on Technology Enhanced Learning: creating new learning experiences on a global scale
Proceedings of the 2013 conference on Computer supported cooperative work
EmailValet: managing email overload through private, accountable crowdsourcing
Proceedings of the 2013 conference on Computer supported cooperative work
Activity-centric support for ad hoc knowledge work: a case study of co-activity manager
Proceedings of the SIGCHI Conference on Human Factors in Computing Systems
TaskGenies: Automatically Providing Action Plans Helps People Complete Tasks
ACM Transactions on Computer-Human Interaction (TOCHI)
Understanding the management and need for awareness of temporal information in email
AUIC '13 Proceedings of the Fourteenth Australasian User Interface Conference - Volume 139
Re-thinking bookmark management --- less choice is more efficient
DUXU'13 Proceedings of the Second international conference on Design, User Experience, and Usability: web, mobile, and product design - Volume Part IV
International Journal of Web Engineering and Technology
Threading centric approach towards email client
Proceedings of the 25th Australian Computer-Human Interaction Conference: Augmentation, Application, Innovation, Collaboration
Vision of the future of email featuring upcoming technology to enhance the user experience
Proceedings of the 25th Australian Computer-Human Interaction Conference: Augmentation, Application, Innovation, Collaboration
Convergent location-based messaging: design for the future email ecosystem
Proceedings of the 25th Australian Computer-Human Interaction Conference: Augmentation, Application, Innovation, Collaboration
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Email has come to play a central role in task management, yet email tool features have remained relatively static in recent years, lagging behind users? evolving practices. The Taskmaster system narrows this gap by recasting email as task management and embedding task-centric resources directly in the client. In this paper, we describe the field research that inspired Taskmaster and the principles behind its design. We then describe how user studies conducted with ?live? email data over a two-week period revealed the value of a task-centric approach to email system design and its potential benefits for overloaded users.