Envoys in electronic mail systems
COCS '86 Proceedings of the third ACM-SIGOIS conference on Office information systems
The information lens: an intelligent system for information sharing in organizations
CHI '86 Proceedings of the SIGCHI Conference on Human Factors in Computing Systems
Electronic mail and weak ties in organizations
Office Technology and People - Computer-Supported Cooperative Work
Computer systems and the design of organizational interaction
ACM Transactions on Information Systems (TOIS)
In the age of the smart machine: the future of work and power
In the age of the smart machine: the future of work and power
A case study of CSCW in a dispersed organization
CHI '88 Proceedings of the SIGCHI Conference on Human Factors in Computing Systems
Work group structures and computer support: a field experiment
ACM Transactions on Information Systems (TOIS)
CSCW '88 Proceedings of the 1988 ACM conference on Computer-supported cooperative work
Cooperative work in the Andrew message system
CSCW '88 Proceedings of the 1988 ACM conference on Computer-supported cooperative work
More than just a communication system: diversity in the use of electronic mail
CSCW '88 Proceedings of the 1988 ACM conference on Computer-supported cooperative work
How do experienced information lens users use rules?
CHI '89 Proceedings of the SIGCHI Conference on Human Factors in Computing Systems
Strudel—an extensible electronic conversation toolkit
CSCW '90 Proceedings of the 1990 ACM conference on Computer-supported cooperative work
Learning from user experience with groupware
CSCW '90 Proceedings of the 1990 ACM conference on Computer-supported cooperative work
Connections: new ways of working in the networked organization
Connections: new ways of working in the networked organization
The interplay of work group structures and computer support
Intellectual teamwork
Communication and performance in ad hoc task groups
Intellectual teamwork
Electronic social fields in bureaucracies
Communications of the ACM
Computational mail as network infrastructure for computer-supported cooperative work
CSCW '92 Proceedings of the 1992 ACM conference on Computer-supported cooperative work
Active mail—a framework for implementing groupware
CSCW '92 Proceedings of the 1992 ACM conference on Computer-supported cooperative work
Flexible, active support for collaborative work with ConversationBuilder
CSCW '92 Proceedings of the 1992 ACM conference on Computer-supported cooperative work
COCS '93 Proceedings of the conference on Organizational computing systems
Reducing user effort in collaboration support
IUI '93 Proceedings of the 1st international conference on Intelligent user interfaces
Electronic messaging and communication effectiveness in an ongoing work group
Information and Management
The marks are on the knowledge worker
CHI '94 Proceedings of the SIGCHI Conference on Human Factors in Computing Systems
Situating conversations within the language/action perspective: the Milan conversation model
CSCW '94 Proceedings of the 1994 ACM conference on Computer supported cooperative work
Finding and reminding: file organization from the desktop
ACM SIGCHI Bulletin
Context and consciousness: activity theory and human-computer interaction
Context and consciousness: activity theory and human-computer interaction
Email overload: exploring personal information management of email
Proceedings of the SIGCHI Conference on Human Factors in Computing Systems
“Finding and reminding” reconsidered
ACM SIGCHI Bulletin
An experimental system for transactional messaging
GROUP '97 Proceedings of the international ACM SIGGROUP conference on Supporting group work: the integration challenge
Computers and design in context
EmVis—a visual e-mail analysis tool
NPIV '97 Proceedings of the 1997 workshop on New paradigms in information visualization and manipulation
Concept features in Re:Agent, an intelligent Email agent
AGENTS '98 Proceedings of the second international conference on Autonomous agents
Work, friendship, and media use for information exchange in a networked organization
Journal of the American Society for Information Science
MailCat: an intelligent assistant for organizing e-mail
Proceedings of the third annual conference on Autonomous Agents
Computer Supported Cooperative Work
Representation of electronic mail filtering profiles: a user study
Proceedings of the 5th international conference on Intelligent user interfaces
Using email and WWW in a distributed participatory design project
ACM SIGGROUP Bulletin
How do people organize their desks?: Implications for the design of office information systems
ACM Transactions on Information Systems (TOIS)
How can cooperative work tools support dynamic group process? bridging the specificity frontier
CSCW '00 Proceedings of the 2000 ACM conference on Computer supported cooperative work
Visualization components for persistent conversations
Proceedings of the SIGCHI Conference on Human Factors in Computing Systems
Virtual Politicking: Playing Politics in Electronically Linked Organizations
Virtual Politicking: Playing Politics in Electronically Linked Organizations
Understanding Computers and Cognition: A New Foundation for Design
Understanding Computers and Cognition: A New Foundation for Design
The Problem with 'Awareness': Introductory Remarks on 'Awareness in CSCW'
Computer Supported Cooperative Work
Taking email to task: the design and evaluation of a task management centered email tool
Proceedings of the SIGCHI Conference on Human Factors in Computing Systems
Proceedings of the SIGCHI Conference on Human Factors in Computing Systems
Post-cognitivist HCI: second-wave theories
CHI '03 Extended Abstracts on Human Factors in Computing Systems
CAFE: A Conceptual Model for Managing Information in Electronic Mail
HICSS '98 Proceedings of the Thirty-First Annual Hawaii International Conference on System Sciences-Volume 5 - Volume 5
HICSS '99 Proceedings of the Thirty-Second Annual Hawaii International Conference on System Sciences-Volume 2 - Volume 2
HICSS '99 Proceedings of the Thirty-second Annual Hawaii International Conference on System Sciences-Volume 6 - Volume 6
Digital Artifacts for Remembering and Storytelling: PostHistory and Social Network Fragments
HICSS '04 Proceedings of the Proceedings of the 37th Annual Hawaii International Conference on System Sciences (HICSS'04) - Track 4 - Volume 4
HICSS '04 Proceedings of the Proceedings of the 37th Annual Hawaii International Conference on System Sciences (HICSS'04) - Track 4 - Volume 4
Routing email automatically by purpose not topic
Natural Language Engineering
When can i expect an email response? a study of rhythms in email usage
ECSCW'03 Proceedings of the eighth conference on European Conference on Computer Supported Cooperative Work
Conversation Map: An Interface for Very Large-Scale Conversations
Journal of Management Information Systems
Ceci n'est pas un objet? talking about objects in E-mail
Human-Computer Interaction
Quality versus quantity: e-mail-centric task management and its relation with overload
Human-Computer Interaction
UAI'99 Proceedings of the Fifteenth conference on Uncertainty in artificial intelligence
Information Sciences: an International Journal
Latent social structure in open source projects
Proceedings of the 16th ACM SIGSOFT International Symposium on Foundations of software engineering
Learning to classify threatening e-mail
International Journal of Artificial Intelligence and Soft Computing
Introduction to this special issue on revisiting and reinventing e-mail
Human-Computer Interaction
E-mail characteristics, work performance and distress
Computers in Human Behavior
Bloom: an interactive, organic visualization of starred emails
ACM SIGGRAPH 2010 Posters
Coping with information overload in email communication: Evaluation of a training intervention
Computers in Human Behavior
A semantic framework for modelling quotes in email conversations
Proceedings of the 1st International Conference on Intelligent Semantic Web-Services and Applications
Look ma, no email!: blogs and IRC as primary and preferred communication tools in a distributed firm
Proceedings of the ACM 2011 conference on Computer supported cooperative work
Should I open this email?: inbox-level cues, curiosity and attention to email
Proceedings of the SIGCHI Conference on Human Factors in Computing Systems
Feminist HCI meets facebook: Performativity and social networking sites
Interacting with Computers
Electronic mail usage at work: an analysis of the users' representations and affects
Proceedings of the 29th Annual European Conference on Cognitive Ergonomics
Effects of Email Utilization on Higher Education Professionals
International Journal of Technology and Human Interaction
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E-mail research encompasses a vast and diverse body of work that accumulated over the past 30 years. In this article, we take a critical look at the research literature and ask two simple questions: What is e-mail research? Can it help us reinvent e-mail? Rather than defining an overarching framework, we survey the literature and identify three metaphors that have guided e-mail research up to this day: e-mail as a file cabinet extending human information processing capabilities, e-mail as a production line and locus of work coordination, and, finally, e-mail as a communication genre supporting social and organizational processes. We propose this taxonomy so that designers of future e-mail systems can forge their own direction of research, with knowledge of other directions that have been explored in the past. As an illustration of the possible future work we want to encourage with this review, we conclude with a description of several guidelines for the reinvention of e-mail inspired by our journey through the literature.