An empirical study of the impact of user involvement on system usage and information satisfaction
Communications of the ACM - The MIT Press scientific computation series
Understanding and enhancing user acceptance of computer
IEEE Transactions on Systems, Man and Cybernetics
Socializing the human-computer environment
Socializing the human-computer environment
Using a computer-based tool to support collaboration: a field experiment
CSCW '86 Proceedings of the 1986 ACM conference on Computer-supported cooperative work
Why CSCW applications fail: problems in the design and evaluationof organizational interfaces
CSCW '88 Proceedings of the 1988 ACM conference on Computer-supported cooperative work
Issues in the design of computer support for co-authoring and commenting
CSCW '90 Proceedings of the 1990 ACM conference on Computer-supported cooperative work
Groupware and social dynamics: eight challenges for developers
Communications of the ACM
The evolution of artifacts in cooperative work: constructing meaning through activity
GROUP '03 Proceedings of the 2003 international ACM SIGGROUP conference on Supporting group work
ACSC '06 Proceedings of the 29th Australasian Computer Science Conference - Volume 48
In search of coherence: a review of e-mail research
Human-Computer Interaction
Theoretical foundations for conceptual modelling in information systems development
Decision Support Systems
Workflow management systems for process organisations
Workflow management systems for process organisations
Exploring information seeking processes in collaborative search tasks
Proceedings of the 73rd ASIS&T Annual Meeting on Navigating Streams in an Information Ecosystem - Volume 47
Phrases that signal workplace hierarchy
Proceedings of the ACM 2012 conference on Computer Supported Cooperative Work
International Journal of Information Management: The Journal for Information Professionals
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Pacific Bell conducted a trial of The Coordinator, a tool for computer-supported cooperative work. The trial group had diverse job functions and was dispersed across a variety of geographical locations and computing environments. The trial attempted to both measure the effectiveness of The Coordinator as a communications tool and to evaluate the speech act communications paradigm on which it is based. Only the first of these two goals was realized. Changes in subjects' cognition were assessed using a series of semantic differential scales. One negative cognitive shift was supported by the data. However, the anecdotal evidence was far more negative, suggesting that the experimental methodology be enhanced to include measurement of affective dimensions of group dynamics. Implementation and support for cooperative work systems were found to be more difficult than anticipated. The test group was not convinced that The Coordinator offered functionality that was worth the effort involved in learning to use the product. An improved interface, more flexible terminology, and better implementation support is needed for successful installation of The Coordinator, or similar products.