A case study of CSCW in a dispersed organization
CHI '88 Proceedings of the SIGCHI Conference on Human Factors in Computing Systems
Information-seeking strategies of novices using a full-text electronic encyclopedia
Journal of the American Society for Information Science
What is chat doing in the workplace?
CSCW '02 Proceedings of the 2002 ACM conference on Computer supported cooperative work
Emotional Awareness in Collaborative Systems
SPIRE '99 Proceedings of the String Processing and Information Retrieval Symposium & International Workshop on Groupware
GROUP '03 Proceedings of the 2003 international ACM SIGGROUP conference on Supporting group work
Information Processing and Management: an International Journal
Beyond the search process - Exploring group members' information behavior in context
Information Processing and Management: an International Journal
Learning design principles for a collaborative information seeking system
CHI '09 Extended Abstracts on Human Factors in Computing Systems
Collaborative information seeking and retrieval
Annual Review of Information Science and Technology
Information Processing and Management: an International Journal - Special issue: Formal methods for information retrieval
MIRA'99 Proceedings of the 1999 international conference on Final Mira
Evaluating the synergic effect of collaboration in information seeking
Proceedings of the 34th international ACM SIGIR conference on Research and development in Information Retrieval
Spatial context in collaborative information seeking
Journal of Information Science
Modeling search processes using hidden states in collaborative exploratory web search
Proceedings of the 17th ACM conference on Computer supported cooperative work & social computing
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Many theories and models exist for understanding and explaining information seeking processes (ISP) for individuals. Such is not the case for collaborative information seeking (CIS), despite its growing importance. In this paper we take Kuhlthau's ISP model, designed for individual information seeking, and map it to a CIS situation. We present a laboratory study with 84 participants in 42 pairs and demonstrate how their information seeking processes over two sessions can be mapped to various stages of the ISP model. In addition, we explore the affective dimension of information seeking as well as perceived relevance expressed by the participants through their interactions. We discuss similarities and disparities of ISP for individuals and collaborative information seeking. In particular, we show that there is a logical progression from uncertainty about the task to being satisfied about the collected information among the participants; and at the same time, there is a lack of clear segmentation between stages of formulating information need, exploring information, and collecting it. The latter can be attributed to exploratory search tasks and interactions among the collaborators.