Disembodied conduct: communication through video in a multi-media office environment
CHI '91 Proceedings of the SIGCHI Conference on Human Factors in Computing Systems
Intellectual teamwork
Talk and embodiment in collaborative virtual environments
Proceedings of the SIGCHI Conference on Human Factors in Computing Systems
Identifying and analyzing multiple threads in computer-mediated and face-to-face conversations
CSCW '96 Proceedings of the 1996 ACM conference on Computer supported cooperative work
Proceedings of the SIGCHI conference on Human Factors in Computing Systems
It's all in the words: supporting work activites with lightweight tools
GROUP '99 Proceedings of the international ACM SIGGROUP conference on Supporting group work
The adoption and use of “BABBLE”: a field study of chat in the workplace
Proceedings of the Sixth European conference on Computer supported cooperative work
Machinery in the new factories: interaction and technology in a bank's telephone call centre
CSCW '00 Proceedings of the 2000 ACM conference on Computer supported cooperative work
Interaction and outeraction: instant messaging in action
CSCW '00 Proceedings of the 2000 ACM conference on Computer supported cooperative work
Conversation trees and threaded chats
CSCW '00 Proceedings of the 2000 ACM conference on Computer supported cooperative work
Effects of communication medium on interpersonal perceptions
GROUP '01 Proceedings of the 2001 International ACM SIGGROUP Conference on Supporting Group Work
Wired Style: Principles of English Usage in the Digital Age
Wired Style: Principles of English Usage in the Digital Age
Technology in Action
Culture,Technology,Communication
Culture,Technology,Communication
What is chat doing in the workplace?
CSCW '02 Proceedings of the 2002 ACM conference on Computer supported cooperative work
CHI '04 Extended Abstracts on Human Factors in Computing Systems
ACM SIGGROUP Bulletin
CSCW at play: 'there' as a collaborative virtual environment
CSCW '04 Proceedings of the 2004 ACM conference on Computer supported cooperative work
Designing a large-scale video chat application
Proceedings of the 13th annual ACM international conference on Multimedia
Instant messaging on handhelds: an affective gesture approach
SAICSIT '05 Proceedings of the 2005 annual research conference of the South African institute of computer scientists and information technologists on IT research in developing countries
A study of the foundations of artifact-mediated collaboration
CSCL '05 Proceedings of th 2005 conference on Computer support for collaborative learning: learning 2005: the next 10 years!
A structured chat framework for distributed educational settings
CSCL '05 Proceedings of th 2005 conference on Computer support for collaborative learning: learning 2005: the next 10 years!
Explicit referencing in chat supports collaborative learning
CSCL '05 Proceedings of th 2005 conference on Computer support for collaborative learning: learning 2005: the next 10 years!
CSCL '05 Proceedings of th 2005 conference on Computer support for collaborative learning: learning 2005: the next 10 years!
A comparison of chat and audio in media rich environments
CSCW '06 Proceedings of the 2006 20th anniversary conference on Computer supported cooperative work
Using empirical data to reason about internet research ethics
ECSCW'05 Proceedings of the ninth conference on European Conference on Computer Supported Cooperative Work
SWIM: an alternative interface for MSN messenger
AUIC '07 Proceedings of the eight Australasian conference on User interface - Volume 64
Domain knowledge query conversation bots in instant messaging (IM)
Knowledge-Based Systems
Effects of communication media on the interpretation of critical feedback
Proceedings of the 2008 ACM conference on Computer supported cooperative work
Reports, requests, and recipient design: The management of patron queries in online reference chats
Journal of the American Society for Information Science and Technology
Thread-based analysis of patterns of collaborative interaction in chat
Proceedings of the 2005 conference on Artificial Intelligence in Education: Supporting Learning through Intelligent and Socially Informed Technology
Proceedings of the 2006 conference on Cooperative Systems Design: Seamless Integration of Artifacts and Conversations -- Enhanced Concepts of Infrastructure for Communication
Microanalysis of Mathematical Discourse in a Quasi-Synchronous Chat Environment
Proceedings of the 2007 conference on Supporting Learning Flow through Integrative Technologies
How online small groups create and use mathematical objects to do collaborative problem solving
CSCL'07 Proceedings of the 8th iternational conference on Computer supported collaborative learning
Turn-taking and mode-switching in grounding text-based communication in the classroom
ICLS'08 Proceedings of the 8th international conference on International conference for the learning sciences - Volume 3
Context-based message expansion for disentanglement of interleaved text conversations
NAACL '09 Proceedings of Human Language Technologies: The 2009 Annual Conference of the North American Chapter of the Association for Computational Linguistics
Making semantic topicality robust through term abstraction
DEW '09 Proceedings of the Workshop on Semantic Evaluations: Recent Achievements and Future Directions
Interactional achievement of shared mathematical understanding in a virtual math team
ICLS '10 Proceedings of the 9th International Conference of the Learning Sciences - Volume 1
Exploring information seeking processes in collaborative search tasks
Proceedings of the 73rd ASIS&T Annual Meeting on Navigating Streams in an Information Ecosystem - Volume 47
Computational Linguistics
Disentangling chat with local coherence models
HLT '11 Proceedings of the 49th Annual Meeting of the Association for Computational Linguistics: Human Language Technologies - Volume 1
Road talk: a roadside location-dependent audio message system for car drivers
Journal of Mobile Multimedia
A theoretical agenda for feminist HCI
Interacting with Computers
Online conversation mining for author characterization and topic identification
Proceedings of the 4th workshop on Workshop for Ph.D. students in information & knowledge management
Journal of the American Society for Information Science and Technology
Adapting grounded theory to construct a taxonomy of affect in collaborative online chat
Proceedings of the 30th ACM international conference on Design of communication
At a different tempo: what goes wrong in online cross-cultural group chat?
Proceedings of the 17th ACM international conference on Supporting group work
Hierarchical conversation structure prediction in multi-party chat
SIGDIAL '12 Proceedings of the 13th Annual Meeting of the Special Interest Group on Discourse and Dialogue
Proceedings of the 17th ACM conference on Computer supported cooperative work & social computing
Chatrooms in MOOCs: all talk and no action
Proceedings of the first ACM conference on Learning @ scale conference
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Synchronous text communication is becoming recognized as a valuable workplace communication medium yet some studies of group text chat indicate that its properties can lead to interactional incoherence. We consider this issue through a detailed analytic examination of text chat transcripts by showing how participants manage their interactions through considering multiple threads, turn taking and topic change. We reveal the routine practices that participants employ to create and manage coherent interaction. These practices arise from the turn taking system in operation, which facilitates straightforward repair of misunderstandings. We conclude by considering the implications of this for design and for the organisation and management of interactions of various forms.