Effects of communication media on the interpretation of critical feedback

Authors:
Matthew J. Bietz
Affiliations:
University of California, Irvine, Irvine, CA, USA
Venue:
Proceedings of the 2008 ACM conference on Computer supported cooperative work
Year:
2008

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Abstract

This paper presents an experimental study of how interpersonal critical feedback is interpreted and used in electronically mediated communication environments. In a pair of experiments, Writers receive feedback about a document from Critics over instant messaging (IM) or videoconferencing. The results suggest that when Writers cannot see and hear the Critic, they interpret feedback to be more negative and less credible, and are less likely to incorporate suggested changes.