Intellectual teamwork
Identifying and analyzing multiple threads in computer-mediated and face-to-face conversations
CSCW '96 Proceedings of the 1996 ACM conference on Computer supported cooperative work
Conversation trees and threaded chats
CSCW '00 Proceedings of the 2000 ACM conference on Computer supported cooperative work
Wired Style: Principles of English Usage in the Digital Age
Wired Style: Principles of English Usage in the Digital Age
The character, functions, and styles of instant messaging in the workplace
CSCW '02 Proceedings of the 2002 ACM conference on Computer supported cooperative work
Interactional Coherence in CMC
HICSS '99 Proceedings of the Thirty-Second Annual Hawaii International Conference on System Sciences-Volume 2 - Volume 2
GROUP '03 Proceedings of the 2003 international ACM SIGGROUP conference on Supporting group work
CSCW '04 Proceedings of the 2004 ACM conference on Computer supported cooperative work
Board-based collaboration in cross-cultural pairs
CHI '06 Extended Abstracts on Human Factors in Computing Systems
Cultural difference and adaptation of communication styles in computer-mediated group brainstorming
Proceedings of the SIGCHI Conference on Human Factors in Computing Systems
Supporting content and process common ground in computer-supported teamwork
Proceedings of the SIGCHI Conference on Human Factors in Computing Systems
Exploring a technological hermeneutic: understanding the interpretation of computer-mediated messaging systems
What's it worth to you?: the costs and affordances of CMC tools to asian and american users
Proceedings of the 2010 ACM conference on Computer supported cooperative work
Groups in groups: conversational similarity in online multicultural multiparty brainstorming
Proceedings of the 2010 ACM conference on Computer supported cooperative work
Instant annotation: early design experiences in supporting cross-cultural group chat
Proceedings of the 30th ACM international conference on Design of communication
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Cross-cultural communication has become increasingly prevalent in organizations and education systems. Such communication often takes place in a distributed fashion, and many studies have examined the impact of computer-mediated communication (CMC) on distributed cross-cultural groups. For example the literature points to cultural factors that could cause communication failures, such as individualism vs. collectivism, high context vs. low context, and power distance. We contend that language proficiency, a basic and fundamental difference between people from English speaking countries and other countries, is often neglected by researchers. Therefore, we have begun a detailed investigation of cross-cultural group chat. We chose text chat as a target technology because previous studies reported it as non-native speakers' preferred choice for CMC. Our study revealed that language proficiency played a pivotal role in cross-cultural group chat. When people conversed at different levels of proficiency, turn taking was severely disrupted, causing confusion and neglect of discussion points. We also found that some native speakers hold back ideas to accommodate the non-fluency of non-native speakers, slowing down the group process and outcomes. Working from these findings, we discuss possible designs that could assist both non-native and native speakers in cross-cultural group chat.