Groups in groups: conversational similarity in online multicultural multiparty brainstorming

Authors:
Hao-Chuan Wang;Susan Fussell
Affiliations:
Cornell University, Ithaca, NY, USA;Cornell University, Ithaca, NY, USA
Venue:
Proceedings of the 2010 ACM conference on Computer supported cooperative work
Year:
2010

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Abstract

Online collaboration, in comparison to face-to-face collaboration, is advantageous in making multiparty teamwork possible at a very low cost. As multicultural multiparty collaboration becomes ubiquitous, it is crucial to understand how communication processes are shaped in the social and media environments that computer-mediated communication affords. We conducted a laboratory study investigating how different types of cultural asymmetry in group composition (Chinese of the majority versus American of the majority) and communication media (text-only versus video-enabled chatroom) influence conversational similarity between Chinese and Americans. The paper presents an analysis identifying that the selection of media and the cultural composition of the group jointly shape intercultural conversational closeness.