Effects of four computer-mediated communications channels on trust development
Proceedings of the SIGCHI Conference on Human Factors in Computing Systems
Trust without touch: jumpstarting long-distance trust with initial social activities
Proceedings of the SIGCHI Conference on Human Factors in Computing Systems
The researcher's dilemma: evaluating trust in computer-mediated communication
International Journal of Human-Computer Studies - Special issue: Trust and technology
Is anybody out there?: antecedents of trust in global virtual teams
Journal of Management Information Systems - Special section: Managing virtual workplaces and teleworking with information technology
Multiview: improving trust in group video conferencing through spatial faithfulness
Proceedings of the SIGCHI Conference on Human Factors in Computing Systems
Emotion rating from short blog texts
Proceedings of the SIGCHI Conference on Human Factors in Computing Systems
Linguistic mimicry and trust in text-based CMC
Proceedings of the 2008 ACM conference on Computer supported cooperative work
Perceptions of trustworthiness online: the role of visual and textual information
Proceedings of the 2010 ACM conference on Computer supported cooperative work
Groups in groups: conversational similarity in online multicultural multiparty brainstorming
Proceedings of the 2010 ACM conference on Computer supported cooperative work
The role of soft information in trust building: evidence from online social lending
TRUST'10 Proceedings of the 3rd international conference on Trust and trustworthy computing
Language use as a reflection of socialization in online communities
LSM '11 Proceedings of the Workshop on Languages in Social Media
The temporal communication behaviors of global software development student teams
Computers in Human Behavior
ACES: a cross-discipline platform and method for communication and language research
Proceedings of the 2013 conference on Computer supported cooperative work
Trust in virtual teams: theory and tools
Proceedings of the 2013 conference on Computer supported cooperative work companion
Online chronemics convey social information
Computers in Human Behavior
Analyzing users' narratives to understand experience with interactive products
Proceedings of the SIGCHI Conference on Human Factors in Computing Systems
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This paper examines how different forms of linguistic similarity in a text-chat environment relate to the establishment of interpersonal trust. Sixty-two pairs played an iterative social dilemma investment game and periodically communicated via Instant Messenger (IM). Novel automated and manual analysis techniques identify linguistic similarity at content, structural and stylistic levels. Results reveal that certain types of content (some positive emotion words, task-related words), structural (verb tense, phrasal entrainment), and stylistic (emoticons) similarity characterize high trusting pairs while other types of similarity (e.g., negative emotion words) characterize low trusting pairs. Contrary to previous literature, this suggests that not all similarity is good similarity.