Trust breaks down in electronic contexts but can be repaired by some initial face-to-face contact
Proceedings of the SIGCHI Conference on Human Factors in Computing Systems
Effects of four computer-mediated communications channels on trust development
Proceedings of the SIGCHI Conference on Human Factors in Computing Systems
Learning to Ignore Online Help Requests
Computational & Mathematical Organization Theory
Understanding email use: predicting action on a message
Proceedings of the SIGCHI Conference on Human Factors in Computing Systems
Responsiveness in instant messaging: predictive models supporting inter-personal communication
Proceedings of the SIGCHI Conference on Human Factors in Computing Systems
Special Issue: Trust in Online Environments
Journal of Management Information Systems
In CMC we trust: the role of similarity
Proceedings of the SIGCHI Conference on Human Factors in Computing Systems
Entrainment in Human-Agent Text Communication
Agent Computing and Multi-Agent Systems
Using linguistic cues for the automatic recognition of personality in conversation and text
Journal of Artificial Intelligence Research
Perceptions of trustworthiness online: the role of visual and textual information
Proceedings of the 2010 ACM conference on Computer supported cooperative work
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Chronemic research explores the involvement of time-related messages in communication, and has shown that time is an important component of the message in both traditional and online communication. Social information processing (SIP) theory posits that online communicators exchange social information through chronemic cues. This study points to a gap in SIP theory research, and proceeds to close the gap by demonstrating that changes in socially important attributes are reflected in measurable chronemic changes. A two-person social dilemma online game is used to demonstrate that changes in a simple chronemic variable, interpost pause, reflect differences in the players' personality (level of extraversion), as well as differences in trust within the dyad. These findings support SIP theory by showing how online chronemics provide cues to important personal and situational information.