Timespace in the workplace: dealing with interruptions
CHI '95 Conference Companion on Human Factors in Computing Systems
Wrappers for feature subset selection
Artificial Intelligence - Special issue on relevance
Interaction and outeraction: instant messaging in action
CSCW '00 Proceedings of the 2000 ACM conference on Computer supported cooperative work
Providing presence cues to telephone users
CSCW '00 Proceedings of the 2000 ACM conference on Computer supported cooperative work
Proceedings of the SIGCHI Conference on Human Factors in Computing Systems
When conventions collide: the tensions of instant messaging attributed
Proceedings of the SIGCHI Conference on Human Factors in Computing Systems
The character, functions, and styles of instant messaging in the workplace
CSCW '02 Proceedings of the 2002 ACM conference on Computer supported cooperative work
Instant messaging in teen life
CSCW '02 Proceedings of the 2002 ACM conference on Computer supported cooperative work
Work rhythms: analyzing visualizations of awareness histories of distributed groups
CSCW '02 Proceedings of the 2002 ACM conference on Computer supported cooperative work
Predicting human interruptibility with sensors: a Wizard of Oz feasibility study
Proceedings of the SIGCHI Conference on Human Factors in Computing Systems
Learning and reasoning about interruption
Proceedings of the 5th international conference on Multimodal interfaces
Examining the robustness of sensor-based statistical models of human interruptibility
Proceedings of the SIGCHI Conference on Human Factors in Computing Systems
Controlling interruptions: awareness displays and social motivation for coordination
CSCW '04 Proceedings of the 2004 ACM conference on Computer supported cooperative work
Predictors of availability in home life context-mediated communication
CSCW '04 Proceedings of the 2004 ACM conference on Computer supported cooperative work
BusyBody: creating and fielding personalized models of the cost of interruption
CSCW '04 Proceedings of the 2004 ACM conference on Computer supported cooperative work
Lilsys: Sensing Unavailability
CSCW '04 Proceedings of the 2004 ACM conference on Computer supported cooperative work
QnA: augmenting an instant messaging client to balance user responsiveness and performance
CSCW '04 Proceedings of the 2004 ACM conference on Computer supported cooperative work
Presence versus availability: the design and evaluation of a context-aware communication client
International Journal of Human-Computer Studies
Examining task engagement in sensor-based statistical models of human interruptibility
Proceedings of the SIGCHI Conference on Human Factors in Computing Systems
Data Mining: Practical Machine Learning Tools and Techniques, Second Edition (Morgan Kaufmann Series in Data Management Systems)
Behaviour & Information Technology
Coordinate: probabilistic forecasting of presence and availability
UAI'02 Proceedings of the Eighteenth conference on Uncertainty in artificial intelligence
CSCW '06 Proceedings of the 2006 20th anniversary conference on Computer supported cooperative work
Biases in human estimation of interruptibility: effects and implications for practice
Proceedings of the SIGCHI Conference on Human Factors in Computing Systems
IM waiting: timing and responsiveness in semi-synchronous communication
Proceedings of the 2008 ACM conference on Computer supported cooperative work
Why and why not explanations improve the intelligibility of context-aware intelligent systems
Proceedings of the SIGCHI Conference on Human Factors in Computing Systems
"You've Got IMs!" How People Manage Concurrent Instant Messages
Proceedings of the 13th International Conference on Human-Computer Interaction. Part I: New Trends
INTERACT '09 Proceedings of the 12th IFIP TC 13 International Conference on Human-Computer Interaction: Part I
Effect of Peripheral Communication Pace on Attention Allocation in a Dual-Task Situation
INTERACT '09 Proceedings of the 12th IFIP TC 13 International Conference on Human-Computer Interaction: Part II
Assessing demand for intelligibility in context-aware applications
Proceedings of the 11th international conference on Ubiquitous computing
Pêle-Mêle, une étude de la communication multi-échelles
Proceedings of the 21st International Conference on Association Francophone d'Interaction Homme-Machine
Toolkit to support intelligibility in context-aware applications
Proceedings of the 12th ACM international conference on Ubiquitous computing
Supporting synchronous social q&a throughout the question lifecycle
Proceedings of the 20th international conference on World wide web
Learning how to feel again: towards affective workplace presence and communication technologies
Proceedings of the SIGCHI Conference on Human Factors in Computing Systems
Online chronemics convey social information
Computers in Human Behavior
Recommending targeted strangers from whom to solicit information on social media
Proceedings of the 2013 international conference on Intelligent user interfaces
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For the majority of us, inter-personal communication is an essential part of our daily lives. Instant Messaging, or IM, has been growing in popularity for personal and work-related communication. The low cost of sending a message, combined with the limited awareness provided by current IM systems result in messages often arriving at inconvenient or disruptive times. In a step towards solving this problem, we created statistical models that successfully predict responsiveness to incoming instant messages -- simply put: whether the receiver is likely to respond to a message within a certain time period. These models were constructed using a large corpus of real IM interaction collected from 16 participants, including over 90,000 messages. The models we present can predict, with accuracy as high as 90.1%, whether a message sent to begin a new session of communication would get a response within 30 seconds, 1, 2, 5, and 10 minutes. This type of prediction can be used, for example, to drive online-status indicators, or in services aimed at finding potential communicators.