Interaction and outeraction: instant messaging in action
CSCW '00 Proceedings of the 2000 ACM conference on Computer supported cooperative work
The character, functions, and styles of instant messaging in the workplace
CSCW '02 Proceedings of the 2002 ACM conference on Computer supported cooperative work
Work rhythms: analyzing visualizations of awareness histories of distributed groups
CSCW '02 Proceedings of the 2002 ACM conference on Computer supported cooperative work
"Constant, constant, multi-tasking craziness": managing multiple working spheres
Proceedings of the SIGCHI Conference on Human Factors in Computing Systems
A diary study of task switching and interruptions
Proceedings of the SIGCHI Conference on Human Factors in Computing Systems
Examining the robustness of sensor-based statistical models of human interruptibility
Proceedings of the SIGCHI Conference on Human Factors in Computing Systems
Controlling interruptions: awareness displays and social motivation for coordination
CSCW '04 Proceedings of the 2004 ACM conference on Computer supported cooperative work
Lilsys: Sensing Unavailability
CSCW '04 Proceedings of the 2004 ACM conference on Computer supported cooperative work
CSCW '04 Proceedings of the 2004 ACM conference on Computer supported cooperative work
Presence versus availability: the design and evaluation of a context-aware communication client
International Journal of Human-Computer Studies
No task left behind?: examining the nature of fragmented work
Proceedings of the SIGCHI Conference on Human Factors in Computing Systems
A qualitative cross-national study of cultural influences on mobile data service design
Proceedings of the SIGCHI Conference on Human Factors in Computing Systems
Understanding email use: predicting action on a message
Proceedings of the SIGCHI Conference on Human Factors in Computing Systems
Responsiveness in instant messaging: predictive models supporting inter-personal communication
Proceedings of the SIGCHI Conference on Human Factors in Computing Systems
CSCW '06 Proceedings of the 2006 20th anniversary conference on Computer supported cooperative work
Cultural differences in the use of instant messaging in Asia and North America
CSCW '06 Proceedings of the 2006 20th anniversary conference on Computer supported cooperative work
Disruption and recovery of computing tasks: field study, analysis, and directions
Proceedings of the SIGCHI Conference on Human Factors in Computing Systems
When can i expect an email response? a study of rhythms in email usage
ECSCW'03 Proceedings of the eighth conference on European Conference on Computer Supported Cooperative Work
Behaviour & Information Technology
Human-Computer Interaction
Delays and interruptions: A self-perpetuating paradox of communication technology use
Information and Organization
INTERACT '09 Proceedings of the 12th IFIP TC 13 International Conference on Human-Computer Interaction: Part I
Sharing awareness information improves interruption timing and social attraction
CHI '10 Extended Abstracts on Human Factors in Computing Systems
Proceedings of Graphics Interface 2010
Being there with others: copresence and technologies for informal interaction
Proceedings of the 22nd Conference of the Computer-Human Interaction Special Interest Group of Australia on Computer-Human Interaction
Effects of community size and contact rate in synchronous social q&a
Proceedings of the SIGCHI Conference on Human Factors in Computing Systems
A framework for supporting joint interpersonal attention in distributed groups
INTERACT'11 Proceedings of the 13th IFIP TC 13 international conference on Human-computer interaction - Volume Part I
Again?!! the emotional experience of social notification interruptions
INTERACT'11 Proceedings of the 13th IFIP TC 13 international conference on Human-computer interaction - Volume Part II
The temporal communication behaviors of global software development student teams
Computers in Human Behavior
Learning how to feel again: towards affective workplace presence and communication technologies
Proceedings of the SIGCHI Conference on Human Factors in Computing Systems
Emotion as an indicator for future interruptive notification experiences
CHI '12 Extended Abstracts on Human Factors in Computing Systems
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Responsiveness, or the time until a person responds to communication, can affect the dynamics of a conversation as well as participants' perceptions of one another. In this paper, we present a careful examination of responsiveness to instant messaging communication, showing, for example, that work-fragmentation significantly correlates with faster responsiveness. We show also that the presentation of the incoming communication significantly affects responsiveness (even more so than indicators that the communication was ongoing), suggesting the potential for dynamically influencing responsiveness. This work contributes to a better understanding of computer-mediated communication and to the design of new tools for computer-mediated communication.