Sharing awareness information improves interruption timing and social attraction

Authors:
Dai Tang;Jeremy Birnholtz
Affiliations:
Cornell University, Ithaca, NY, USA;Cornell University, Ithaca, NY, USA
Venue:
CHI '10 Extended Abstracts on Human Factors in Computing Systems
Year:
2010

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Abstract

In distant collaborations, interruptions increase significantly due to the limited awareness of colleagues' availability. In this paper we evaluate OpenMessenger, an instant messaging prototype that provides awareness information. Results suggest that the use of OM benefits group task performance and the social attraction developed between group members. Experiment observation also suggests that people use OM both to predict their partner's availability and to explain the causes of their partner's late response.