Computer systems and the design of organizational interaction
ACM Transactions on Information Systems (TOIS)
Patterns of contact and communication in scientific research collaborations
Intellectual teamwork
Voice messaging, coordination, and communication
Intellectual teamwork
Informing HCI design through conversation analysis
International Journal of Man-Machine Studies
Evaluating video as a technology for informal communication
CHI '92 Proceedings of the SIGCHI Conference on Human Factors in Computing Systems
Portholes: supporting awareness in a distributed work group
CHI '92 Proceedings of the SIGCHI Conference on Human Factors in Computing Systems
Media spaces: bringing people together in a video, audio, and computing environment
Communications of the ACM
Montage: providing teleproximity for distributed groups
CHI '94 Proceedings of the SIGCHI Conference on Human Factors in Computing Systems
Informal workplace communication: what is it like and how might we support it?
CHI '94 Proceedings of the SIGCHI Conference on Human Factors in Computing Systems
Supporting distributed groups with a Montage of lightweight interactions
CSCW '94 Proceedings of the 1994 ACM conference on Computer supported cooperative work
CSCW '96 Proceedings of the 1996 ACM conference on Computer supported cooperative work
Piazza: a desktop environment supporting impromptu and planned interactions
CSCW '96 Proceedings of the 1996 ACM conference on Computer supported cooperative work
Principles of mixed-initiative user interfaces
Proceedings of the SIGCHI conference on Human Factors in Computing Systems
Social translucence: an approach to designing systems that support social processes
ACM Transactions on Computer-Human Interaction (TOCHI) - Special issue on human-computer interaction in the new millennium, Part 1
Interaction and outeraction: instant messaging in action
CSCW '00 Proceedings of the 2000 ACM conference on Computer supported cooperative work
ConNexus to awarenex: extending awareness to mobile users
Proceedings of the SIGCHI Conference on Human Factors in Computing Systems
Interacting with the telephone
International Journal of Human-Computer Studies
Proceedings of the SIGCHI Conference on Human Factors in Computing Systems
When conventions collide: the tensions of instant messaging attributed
Proceedings of the SIGCHI Conference on Human Factors in Computing Systems
Work rhythms: analyzing visualizations of awareness histories of distributed groups
CSCW '02 Proceedings of the 2002 ACM conference on Computer supported cooperative work
Fully Embodied Conversational Avatars: Making Communicative Behaviors Autonomous
Autonomous Agents and Multi-Agent Systems
Controlling interruptions: awareness displays and social motivation for coordination
CSCW '04 Proceedings of the 2004 ACM conference on Computer supported cooperative work
The AWARE architecture: supporting context-mediated social awareness in mobile cooperation
CSCW '04 Proceedings of the 2004 ACM conference on Computer supported cooperative work
Predicting human interruptibility with sensors
ACM Transactions on Computer-Human Interaction (TOCHI)
Human-Computer Interaction
UAI'99 Proceedings of the Fifteenth conference on Uncertainty in artificial intelligence
Lilsys: Sensing Unavailability
CSCW '04 Proceedings of the 2004 ACM conference on Computer supported cooperative work
Understanding the implications of social translucence for systems supporting communication at work
Proceedings of the 2008 ACM conference on Computer supported cooperative work
Butler lies: awareness, deception and design
Proceedings of the SIGCHI Conference on Human Factors in Computing Systems
Creating a conversational context through video blogging: A case study of Geriatric1927
Computers in Human Behavior
INTERACT '09 Proceedings of the 12th IFIP TC 13 International Conference on Human-Computer Interaction: Part I
Effect of Peripheral Communication Pace on Attention Allocation in a Dual-Task Situation
INTERACT '09 Proceedings of the 12th IFIP TC 13 International Conference on Human-Computer Interaction: Part II
Pêle-Mêle, une étude de la communication multi-échelles
Proceedings of the 21st International Conference on Association Francophone d'Interaction Homme-Machine
Independence and interaction: understanding seniors' privacy and awareness needs for aging in place
Proceedings of the SIGCHI Conference on Human Factors in Computing Systems
Comparing awareness and distraction between desktop and peripheral-vision displays
CHI '10 Extended Abstracts on Human Factors in Computing Systems
Sharing awareness information improves interruption timing and social attraction
CHI '10 Extended Abstracts on Human Factors in Computing Systems
Antecedents of awareness in virtual teams
CRIWG'09 Proceedings of the 15th international conference on Groupware: design, implementation, and use
Proceedings of Graphics Interface 2010
A framework for supporting joint interpersonal attention in distributed groups
INTERACT'11 Proceedings of the 13th IFIP TC 13 international conference on Human-computer interaction - Volume Part I
Computers in Human Behavior
Do you see that I see?: effects of perceived visibility on awareness checking behavior
Proceedings of the SIGCHI Conference on Human Factors in Computing Systems
Butler lies from both sides: actions and perceptions of unavailability management in texting
Proceedings of the 2013 conference on Computer supported cooperative work
The evolving braid: how an organization in Uganda achieved reliable communications
Proceedings of the Sixth International Conference on Information and Communication Technologies and Development: Full Papers - Volume 1
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A major difference between face-to-face interaction and computer-mediated communication is how contact negotiation---the way in which people start and end conversations---is managed. Contact negotiation is especially problematic for distributed group members who are separated by distance and thus do not share many of the cues needed to help mediate interaction. An understanding of what resources and cues people use to negotiate making contact when face-to-face identifies ways to design support for contact negotiation in new technology to support remote collaboration. This perspective is used to analyze the design and use experiences with three communication prototypes: Desktop Conferencing Prototype, Montage, and Awarenex. These prototypes use text, video, and graphic indicators to share the cues needed to gracefully start and end conversations. Experiences with using these prototypes focused on how these designs support the interactional commitment of the participants---when they have to commit their attention to an interaction and how flexibly that can be negotiated. Reviewing what we learned from these research experiences identifies directions for future research in supporting contact negotiation in computer-mediated communication.