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Social translucence: an approach to designing systems that support social processes
ACM Transactions on Computer-Human Interaction (TOCHI) - Special issue on human-computer interaction in the new millennium, Part 1
Providing presence cues to telephone users
CSCW '00 Proceedings of the 2000 ACM conference on Computer supported cooperative work
ConNexus to awarenex: extending awareness to mobile users
Proceedings of the SIGCHI Conference on Human Factors in Computing Systems
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Proceedings of the SIGCHI Conference on Human Factors in Computing Systems
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Proceedings of the SIGCHI Conference on Human Factors in Computing Systems
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Proceedings of the SIGCHI Conference on Human Factors in Computing Systems
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Proceedings of the SIGCHI Conference on Human Factors in Computing Systems
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CSCW '04 Proceedings of the 2004 ACM conference on Computer supported cooperative work
Presence versus availability: the design and evaluation of a context-aware communication client
International Journal of Human-Computer Studies
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Proceedings of the SIGCHI Conference on Human Factors in Computing Systems
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ACM Transactions on Computer-Human Interaction (TOCHI)
The language of privacy: Learning from video media space analysis and design
ACM Transactions on Computer-Human Interaction (TOCHI)
Proceedings of the SIGCHI Conference on Human Factors in Computing Systems
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ACM Transactions on Computer-Human Interaction (TOCHI)
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ECSCW'05 Proceedings of the ninth conference on European Conference on Computer Supported Cooperative Work
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Proceedings of the 2007 international ACM conference on Supporting group work
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Proceedings of the SIGCHI Conference on Human Factors in Computing Systems
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Building for social translucence: a domain analysis and prototype system
Proceedings of the ACM 2012 conference on Computer Supported Cooperative Work
When privacy and utility are in harmony: towards better design of presence technologies
Personal and Ubiquitous Computing
An initial model for designing socially translucent systems for behavior change
Proceedings of the Biannual Conference of the Italian Chapter of SIGCHI
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In this paper we describe a study that explored the implications of the Social Translucence framework for designing systems that support communications at work. Two systems designed for communicating availability status were empirically evaluated to understand what constitutes a successful way to achieve Visibility of people's communicative state. Some aspects of the Social Translucence constructs: Visibility, Awareness and Accountability were further operationalized into a questionnaire and tested relationships between these constructs through path modeling techniques. We found that to improve Visibility systems should support people in presenting their status in a contextualized yet abstract manner. Visibility was also found to have an impact on Awareness and Accountability but no significant relationship was seen between Awareness and Accountability. We argue that to design socially translucent systems it is insufficient to visualize people's availability status. It is also necessary to introduce mechanisms stimulating mutual Awareness that allow for maintaining shared, reciprocical knowledge about communicators' availability state, which then can encourage them to act in a socially responsible way.