Informal workplace communication: what is it like and how might we support it?
CHI '94 Proceedings of the SIGCHI Conference on Human Factors in Computing Systems
The adoption and use of “BABBLE”: a field study of chat in the workplace
Proceedings of the Sixth European conference on Computer supported cooperative work
Interaction and outeraction: instant messaging in action
CSCW '00 Proceedings of the 2000 ACM conference on Computer supported cooperative work
Introducing instant messaging and chat in the workplace
Proceedings of the SIGCHI Conference on Human Factors in Computing Systems
When conventions collide: the tensions of instant messaging attributed
Proceedings of the SIGCHI Conference on Human Factors in Computing Systems
What is chat doing in the workplace?
CSCW '02 Proceedings of the 2002 ACM conference on Computer supported cooperative work
The character, functions, and styles of instant messaging in the workplace
CSCW '02 Proceedings of the 2002 ACM conference on Computer supported cooperative work
Instant messaging in teen life
CSCW '02 Proceedings of the 2002 ACM conference on Computer supported cooperative work
Work rhythms: analyzing visualizations of awareness histories of distributed groups
CSCW '02 Proceedings of the 2002 ACM conference on Computer supported cooperative work
Lilsys: Sensing Unavailability
CSCW '04 Proceedings of the 2004 ACM conference on Computer supported cooperative work
QnA: augmenting an instant messaging client to balance user responsiveness and performance
CSCW '04 Proceedings of the 2004 ACM conference on Computer supported cooperative work
Responsiveness in instant messaging: predictive models supporting inter-personal communication
Proceedings of the SIGCHI Conference on Human Factors in Computing Systems
Coordinate: probabilistic forecasting of presence and availability
UAI'02 Proceedings of the Eighteenth conference on Uncertainty in artificial intelligence
Planetary-scale views on a large instant-messaging network
Proceedings of the 17th international conference on World Wide Web
Domain knowledge query conversation bots in instant messaging (IM)
Knowledge-Based Systems
Conversations Amidst Computing: A Study of Interruptions and Recovery of Task Activity
UM '07 Proceedings of the 11th international conference on User Modeling
IM waiting: timing and responsiveness in semi-synchronous communication
Proceedings of the 2008 ACM conference on Computer supported cooperative work
Understanding the implications of social translucence for systems supporting communication at work
Proceedings of the 2008 ACM conference on Computer supported cooperative work
Creating a conversational context through video blogging: A case study of Geriatric1927
Computers in Human Behavior
INTERACT '09 Proceedings of the 12th IFIP TC 13 International Conference on Human-Computer Interaction: Part I
A tobit model on message transfer and control in instant message systems
WiCOM'09 Proceedings of the 5th International Conference on Wireless communications, networking and mobile computing
Conversas online: a synchronous communication tool integrated to inclusive social networks
Proceedings of the IX Symposium on Human Factors in Computing Systems
Proceedings of the 13th International Conference on Human Computer Interaction with Mobile Devices and Services
Interactive or interruptive? Instant messaging at work
Decision Support Systems
Secure instant messaging in enterprise-like networks
Computer Networks: The International Journal of Computer and Telecommunications Networking
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Instant Messaging is a popular medium for both social and work-related communication. In this paper we report an investigation of the effect of interpersonal relationship on underlying basic communication characteristics (such as messaging rate and duration) using a large corpus of instant messages. Our results show that communication characteristics differ significantly for communications between users who are in a work relationship and between users who are in a social relationship. We used our findings to inform the creation of statistical models that predict the relationship between users without the use of message content -- achieving an accuracy of nearly 80% for one such model. We discuss the results of our analyses and potential uses of these models.