Proceedings of the SIGCHI conference on Human Factors in Computing Systems
Socially translucent systems: social proxies, persistent conversation, and the design of “babble”
Proceedings of the SIGCHI conference on Human Factors in Computing Systems
Semiotics in information systems engineering
Semiotics in information systems engineering
Rise of the Network Society
Participatory Design: Principles and Practices
Participatory Design: Principles and Practices
CSCW '06 Proceedings of the 2006 20th anniversary conference on Computer supported cooperative work
Perspectives on the evaluation of affective quality in social software
International Journal of Web Based Communities
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Computer-Mediated Communication tools as Instant Messaging are currently built for those who are already accustomed to the digital technology. When considering contexts of vast socio-economical diversity found in developing countries (e.g. China, India and Brazil), this type of tools may not be adequate. Focusing on average users when developing communication tools usually results in non inclusive solutions. This paper first describes our attempt to change this scenario by eliciting ordinary people's requirements in the context of the Brazilian population for the development of a synchronous communication tool integrated to an Inclusive Social Network. Following we present our prototype and practices with a target audience. As results, we point out considerations that may guide designers in developing Instant Messaging tools that are supposed to be used in contexts of vast diversity of user profile.