A foundation for the study of group decision support systems
Management Science
Information and Management
The adoption and use of “BABBLE”: a field study of chat in the workplace
Proceedings of the Sixth European conference on Computer supported cooperative work
Interaction and outeraction: instant messaging in action
CSCW '00 Proceedings of the 2000 ACM conference on Computer supported cooperative work
What is chat doing in the workplace?
CSCW '02 Proceedings of the 2002 ACM conference on Computer supported cooperative work
Instant messaging in teen life
CSCW '02 Proceedings of the 2002 ACM conference on Computer supported cooperative work
Effects of instant messaging interruptions on computing tasks
CHI '00 Extended Abstracts on Human Factors in Computing Systems
An analysis of communication mode in group support systems research
Decision Support Systems
The influence of communication mode and incentive structure on GDSS process and outcomes
Decision Support Systems
Reexamining Media Capacity Theories Using Workplace Instant Messaging
HICSS '06 Proceedings of the 39th Annual Hawaii International Conference on System Sciences - Volume 01
CSCW '06 Proceedings of the 2006 20th anniversary conference on Computer supported cooperative work
Chatting with teenagers: Considering the place of chat technologies in teen life
ACM Transactions on Computer-Human Interaction (TOCHI)
Typing or messaging? Modality effect on deception detection in computer-mediated communication
Decision Support Systems
The scope and importance of human interruption in human-computer interaction design
Human-Computer Interaction
Human-Computer Interaction
Media, affect, concession, and agreement in negotiation: IM versus telephone
Decision Support Systems
Interactive or interruptive? Instant messaging at work
Decision Support Systems
Review and functional classification of collaborative systems
International Journal of Information Management: The Journal for Information Professionals
Localization in e-learning semantics (DSi model approach)
Proceedings of the 6th Balkan Conference in Informatics
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Instant messenger technologies have become a common place for collaborative work and group decision support. Managers need to understand the potential impact of using IM in an organization. This paper contributes to the literature on instant messaging and primary task performance by theorizing and empirically testing how the interruption frequency of IM could intertwine with the social characteristics of IM communication and jointly influence user task performance and perceived workload. Using experimental design, we found that the effect of interruption on primary task completion time is dependent upon the hierarchical level of the message sender. Interruptions from a supervisor were found to reduce primary task completion time whereas interruptions from a peer increased primary task completion time. On the other hand, interruptions from a supervisor aggravated the negative impact of interruptions on task quality. Thus, it may be important for members and leaders of group decision teams to be more careful in the use of instant messaging with their peers and subordinates.