Typing or messaging? Modality effect on deception detection in computer-mediated communication

Authors:
Lina Zhou;Dongsong Zhang
Affiliations:
Department of Information Systems, University of Maryland, Baltimore County, 1000 Hilltop Circle, Baltimore, MD 21250, USA;Department of Information Systems, University of Maryland, Baltimore County, 1000 Hilltop Circle, Baltimore, MD 21250, USA
Venue:
Decision Support Systems
Year:
2007

Citing 17
Cited 4

Attention, intentions, and the structure of discourse

Computational Linguistics
The measurement of end-user computing satisfaction

MIS Quarterly
Informal workplace communication: what is it like and how might we support it?

CHI '94 Proceedings of the SIGCHI Conference on Human Factors in Computing Systems
The effect of communication modality on cooperation in online environments

Proceedings of the SIGCHI conference on Human Factors in Computing Systems
A proposed model and measurement instrument for the formation of IS satisfaction: the case of end-user computing satisfaction

ICIS '00 Proceedings of the twenty first international conference on Information systems
Testing Media Richness Theory in the New Media: the Effects of Cues, Feedback, and Task Equivocality

Information Systems Research
The Measurement of Web-Customer Satisfaction: An Expectation and Disconfirmation Approach

Information Systems Research
Deceived: under target online

Communications of the ACM - Mobile computing opportunities and challenges
Deception Detection under Varying Electronic Media and Warning Conditions

HICSS '04 Proceedings of the Proceedings of the 37th Annual Hawaii International Conference on System Sciences (HICSS'04) - Track 1 - Volume 1
The Social Construction of Meaning: An Alternative Perspective on Information Sharing

Information Systems Research
Deception and design: the impact of communication technology on lying behavior

Proceedings of the SIGCHI Conference on Human Factors in Computing Systems
An empirical investigation of decision-making satisfaction in web-based decision support systems

Decision Support Systems
Heuristics and Modalities in Determining Truth Versus Deception

HICSS '05 Proceedings of the Proceedings of the 38th Annual Hawaii International Conference on System Sciences (HICSS'05) - Track 1 - Volume 01
Modality Effects in Deception Detection and Applications in Automatic-Deception-Detection

HICSS '05 Proceedings of the Proceedings of the 38th Annual Hawaii International Conference on System Sciences (HICSS'05) - Track 1 - Volume 01
Gender Differences in Deception and Its Detection Under Varying Electronic Media Conditions

HICSS '05 Proceedings of the Proceedings of the 38th Annual Hawaii International Conference on System Sciences (HICSS'05) - Track 1 - Volume 01
Understanding fit and appropriation effects in group support systems via meta-analysis

MIS Quarterly
Measuring the effectiveness of computer-based information systems in the financial services sector

MIS Quarterly

Decision support for determining veracity via linguistic-based cues

Decision Support Systems
Effects of Automated and Participative Decision Support in Computer-Aided Credibility Assessment

Journal of Management Information Systems
Should I send this message? Understanding the impact of interruptions, social hierarchy and perceived task complexity on user performance and perceived workload

Decision Support Systems
Detecting Deceptive Chat-Based Communication Using Typing Behavior and Message Cues

ACM Transactions on Management Information Systems (TMIS)

Quantified Score

Hi-index	0.00

Visualization

Abstract

Motivated by the practical significance of deception detection to both organizations and individuals and the recent surge of research interests in deception in computer-mediated communication (CMC), this study examines whether and how the modality of communication media can influence deception detection in CMC. The results of empirical evaluations revealed that the messaging and the chatting modalities were more conducive to deception detection than the typing modality, and the chatting modality is the most preferred for the process of deception detection. Additionally, the effect of message veracity was also investigated. The findings raise broader issues about media properties for deception detection.