Trust breaks down in electronic contexts but can be repaired by some initial face-to-face contact
Proceedings of the SIGCHI Conference on Human Factors in Computing Systems
Video helps remote work: speakers who need to negotiate common ground benefit from seeing each other
Proceedings of the SIGCHI conference on Human Factors in Computing Systems
Meaning-making across remote sites: how delays in transmission affect interaction
Proceedings of the Sixth European conference on Computer supported cooperative work
Video-Mediated Communication
Video matters!: when communication ability is stressed, video helps
CHI EA '97 CHI '97 Extended Abstracts on Human Factors in Computing Systems
Communications of the ACM
An empirical study of human Web assistants: implications for user support in Web information systems
Proceedings of the SIGCHI Conference on Human Factors in Computing Systems
Decreasing online 'bad' behavior
CHI '02 Extended Abstracts on Human Factors in Computing Systems
Trust and epistemic communities in biodiversity data sharing
Proceedings of the 2nd ACM/IEEE-CS joint conference on Digital libraries
Why distance matters: effects on cooperation, persuasion and deception
CSCW '02 Proceedings of the 2002 ACM conference on Computer supported cooperative work
Groupware and computer-supported cooperative work
The human-computer interaction handbook
The researcher's dilemma: evaluating trust in computer-mediated communication
International Journal of Human-Computer Studies - Special issue: Trust and technology
Impromptu: managing networked audio applications for mobile users
Proceedings of the 2nd international conference on Mobile systems, applications, and services
Supporting the distributed family: the need for a conversational context
Proceedings of the third Nordic conference on Human-computer interaction
The mechanics of trust: a framework for research and design
International Journal of Human-Computer Studies
ACM Transactions on Computer-Human Interaction (TOCHI)
Sounds good to me: effects of photo and voice profiles on gaming partner choice
CSCW '06 Proceedings of the 2006 20th anniversary conference on Computer supported cooperative work
Typing or messaging? Modality effect on deception detection in computer-mediated communication
Decision Support Systems
Proceedings of the SIGCHI Conference on Human Factors in Computing Systems
A Prototype for Future Spoken Dialog Systems Using an Embodied Conversational Agent
PIT '08 Proceedings of the 4th IEEE tutorial and research workshop on Perception and Interactive Technologies for Speech-Based Systems: Perception in Multimodal Dialogue Systems
Operationalization of technology use and cooperation in CSCW
Proceedings of the 2008 ACM conference on Computer supported cooperative work
Decision Support Systems
Whose job is it anyway? a study of human-robot interaction in a collaborative task
Human-Computer Interaction
Real-time prosody-driven synthesis of body language
ACM SIGGRAPH Asia 2009 papers
Saros: an eclipse plug-in for distributed party programming
Proceedings of the 2010 ICSE Workshop on Cooperative and Human Aspects of Software Engineering
Effects of community size and contact rate in synchronous social q&a
Proceedings of the SIGCHI Conference on Human Factors in Computing Systems
Supporting remote collaboration through structured activity logging
GCC'05 Proceedings of the 4th international conference on Grid and Cooperative Computing
"Friendly, don't shoot!": how communication design can enable novel social interactions
Proceedings of the 24th Australian Computer-Human Interaction Conference
Smartphone use does not have to be rude: making phones a collaborative presence in meetings
Proceedings of the 15th international conference on Human-computer interaction with mobile devices and services
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One of the most robust findings in the sociological literature is the positive effect of communication on cooperation and trust. When individuals are able to communicate, cooperation increases significantly. How does the choice of communication modality influence this effect? We adapt the social dilemma research paradigm to quantitatively analyze different modes of communication. Using this method, we compare four forms of communication: no communication, text-chat, text-to-speech, and voice. We found statistically significant differences between different forms of communication, with the voice condition resulting in the highest levels of cooperation. Our results highlight the importance of striving towards the use of more immediate forms of communication in online environments, especially where trust and cooperation are essential. In addition, our research demonstrates the applicability of the social dilemma paradigm in testing the extent to which communication modalities promote the development of trust and cooperation.