Disembodied conduct: communication through video in a multi-media office environment
CHI '91 Proceedings of the SIGCHI Conference on Human Factors in Computing Systems
Turning away from talking heads: the use of video-as-data in neurosurgery
INTERCHI '93 Proceedings of the INTERCHI '93 conference on Human factors in computing systems
The effect of communication modality on cooperation in online environments
Proceedings of the SIGCHI conference on Human Factors in Computing Systems
Characterizing modes of coordination: a comparison between oral and artifact based coordination
GROUP '01 Proceedings of the 2001 International ACM SIGGROUP Conference on Supporting Group Work
Designing for loose coupling in mobile groups
GROUP '03 Proceedings of the 2003 international ACM SIGGROUP conference on Supporting group work
Technology for Care Networks of Elders
IEEE Pervasive Computing
The AWARE architecture: supporting context-mediated social awareness in mobile cooperation
CSCW '04 Proceedings of the 2004 ACM conference on Computer supported cooperative work
Mobility Work: The Spatial Dimension of Collaboration at a Hospital
Computer Supported Cooperative Work
Designing for transformations in collaboration: a study of the deployment of homecare technology
GROUP '05 Proceedings of the 2005 international ACM SIGGROUP conference on Supporting group work
Managing availability: Supporting lightweight negotiations to handle interruptions
ACM Transactions on Computer-Human Interaction (TOCHI)
A Review of 25 Years of CSCW Research in Healthcare: Contributions, Challenges and Future Agendas
Computer Supported Cooperative Work
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Many studies and concepts within CSCW deal with the temporal, spatial, social, and computational aspects of supporting collaborative work. In this paper we want to pay attention to another central aspect to the achievement of collaborative work, namely the competence of the people involved. In particular, we want to look at the dynamic quality of competences, and investigate how competence is mutually developed in coordinated work. We have termed this process competence articulation, a concept which tries to emphasize competence as well as social development of competence as part of cooperation. The concept has emerged out of a longitudinal participatory design process investigating telemedical treatment of diabetic foot ulcers using video phones. We analyze the transitions occurring with the introduction of synchronous telemedical consultations and detail how the online video facilitates communication options for competence articulation, which again improve collaboration and thus the quality of the treatment.