Trust between humans and machines, and the design of decision aids
International Journal of Man-Machine Studies - Special Issue: Cognitive Engineering in Dynamic Worlds
Soft systems methodology in action
Soft systems methodology in action
The media equation: how people treat computers, television, and new media like real people and places
International Journal of Human-Computer Studies
Trust breaks down in electronic contexts but can be repaired by some initial face-to-face contact
Proceedings of the SIGCHI Conference on Human Factors in Computing Systems
The effects of animated characters on anxiety, task performance, and evaluations of user interfaces
Proceedings of the SIGCHI conference on Human Factors in Computing Systems
The effect of communication modality on cooperation in online environments
Proceedings of the SIGCHI conference on Human Factors in Computing Systems
Designing trust into online experiences
Communications of the ACM
Trust and deception in virtual societies
Trust without touch: jumpstarting long-distance trust with initial social activities
Proceedings of the SIGCHI Conference on Human Factors in Computing Systems
Finding others online: reputation systems for social online spaces
Proceedings of the SIGCHI Conference on Human Factors in Computing Systems
Lessons learned: building and deploying shared virtual environments
The social life of avatars
Exposing profiles to build trust in a recommender
CHI '02 Extended Abstracts on Human Factors in Computing Systems
The effects of spatial and temporal video distortion on lie detection performance
CHI '02 Extended Abstracts on Human Factors in Computing Systems
Decreasing online 'bad' behavior
CHI '02 Extended Abstracts on Human Factors in Computing Systems
Face it - photos don't make a web site trustworthy
CHI '02 Extended Abstracts on Human Factors in Computing Systems
Trouble with Computers: Usefulness, Usability, and Productivity
Trouble with Computers: Usefulness, Usability, and Productivity
Prisoner's Dilemma
E-Commerce User Experience
Persuasive Technology: Using Computers to Change What We Think and Do
Persuasive Technology: Using Computers to Change What We Think and Do
Proceedings of the SIGCHI Conference on Human Factors in Computing Systems
Trustbuilders and Trustbusters
I3E '01 Proceedings of the IFIP Conference on Towards The E-Society: E-Commerce, E-Business, E-Government
Prominence-interpretation theory: explaining how people assess credibility online
CHI '03 Extended Abstracts on Human Factors in Computing Systems
The role of trust in automation reliance
International Journal of Human-Computer Studies - Special issue: Trust and technology
On-line trust: concepts, evolving themes, a model
International Journal of Human-Computer Studies - Special issue: Trust and technology
The researcher's dilemma: evaluating trust in computer-mediated communication
International Journal of Human-Computer Studies - Special issue: Trust and technology
Empirical research in on-line trust: a review and critical assessment
International Journal of Human-Computer Studies - Special issue: Trust and technology
Frictionless Commerce? A Comparison of Internet and Conventional Retailers
Management Science
Toward a more robust theory and measure of social presence: review and suggested criteria
Presence: Teleoperators and Virtual Environments
Trust Management: Second International Conference, Itrust 2004, Oxford, Uk, March 29 - April 1, 2004, Proceedings (LECTURE NOTES IN COMPUTER SCIENCE)
What Trust Means in E-Commerce Customer Relationships: An Interdisciplinary Conceptual Typology
International Journal of Electronic Commerce
A Trust Model for Consumer Internet Shopping
International Journal of Electronic Commerce
Toward a Generic Model of Trust for Electronic Commerce
International Journal of Electronic Commerce
Reinventing trust, collaboration and compliance in social systems
CHI '06 Extended Abstracts on Human Factors in Computing Systems
Divide and conquer: the role of trust and assurance in the design of secure socio-technical systems
NSPW '05 Proceedings of the 2005 workshop on New security paradigms
A framework for understanding trust factors in web-based health advice
International Journal of Human-Computer Studies
Perspectives of online trust and similar constructs: a conceptual clarification
ICEC '06 Proceedings of the 8th international conference on Electronic commerce: The new e-commerce: innovations for conquering current barriers, obstacles and limitations to conducting successful business on the internet
Trust 2.1: advancing the trust debate
CHI '07 Extended Abstracts on Human Factors in Computing Systems
Measuring trust in wi-fi hotspots
Proceedings of the SIGCHI Conference on Human Factors in Computing Systems
Recovering trust and avoiding escalation: an overlooked design goal of social systems
CHI '08 Extended Abstracts on Human Factors in Computing Systems
Secrets and lies in computer-mediated interaction: theory, methods and design.
CHI '08 Extended Abstracts on Human Factors in Computing Systems
In praise of forgiveness: Ways for repairing trust breakdowns in one-off online interactions
International Journal of Human-Computer Studies
Journal of Management Information Systems
Patterns of trust in ubiquitous environments
Proceedings of the 6th International Conference on Advances in Mobile Computing and Multimedia
Trust modelling for online transactions: a phishing scenario
Proceedings of the 2006 International Conference on Privacy, Security and Trust: Bridge the Gap Between PST Technologies and Business Services
The application of forgiveness in social system design
Proceedings of the SIGCHI Conference on Human Factors in Computing Systems
A card-sorting probe of e-banking trust perceptions
BCS-HCI '07 Proceedings of the 21st British HCI Group Annual Conference on People and Computers: HCI...but not as we know it - Volume 1
Is an apology enough?: how to resolve trust breakdowns in episodic online interactions
BCS-HCI '07 Proceedings of the 21st British HCI Group Annual Conference on People and Computers: HCI...but not as we know it - Volume 2
From pattern to practice: Evaluation of a design pattern fostering trust in virtual teams
Computers in Human Behavior
WidSets: A Usability Study of Widget Sharing
INTERACT '09 Proceedings of the 12th IFIP TC 13 International Conference on Human-Computer Interaction: Part II
Task-technology fit and user acceptance of online auction
International Journal of Human-Computer Studies
Small-world network inspired trustworthy web service evaluation and management model
GPC'07 Proceedings of the 2nd international conference on Advances in grid and pervasive computing
Proceedings of the 2007 conference on Human interface: Part II
International Journal of Human-Computer Studies
Towards a decision model based on trust and security risk management
AISC '09 Proceedings of the Seventh Australasian Conference on Information Security - Volume 98
Axiomatic and behavioural trust
TRUST'10 Proceedings of the 3rd international conference on Trust and trustworthy computing
The role of soft information in trust building: evidence from online social lending
TRUST'10 Proceedings of the 3rd international conference on Trust and trustworthy computing
Effects of displaying trust information on mobile application usage
ATC'10 Proceedings of the 7th international conference on Autonomic and trusted computing
Reliability, validity, and sensitivity of a single-item measure of online store usability
International Journal of Human-Computer Studies
Caring through technology: Using e-mail for Christian pastoral care
Interacting with Computers
The Effect of Online Privacy Information on Purchasing Behavior: An Experimental Study
Information Systems Research
Sequence-based trust in collaborative filtering for document recommendation
International Journal of Human-Computer Studies
Towards a systematic approach for the credibility of humancentric web applications
Journal of Web Engineering
Trusting to learn: trust and privacy issues in serious games
TRUST'11 Proceedings of the 4th international conference on Trust and trustworthy computing
To buy or not to buy: Influence of seller photos and reputation on buyer trust and purchase behavior
International Journal of Human-Computer Studies
Aggregating trust using triangular norms in the keynote trust management system
STM'10 Proceedings of the 6th international conference on Security and trust management
Consumers rule: How consumer reviews influence perceived trustworthiness of online stores
Electronic Commerce Research and Applications
A case study of non-adoption: the values of location tracking in the family
Proceedings of the ACM 2012 conference on Computer Supported Cooperative Work
BCS-HCI '11 Proceedings of the 25th BCS Conference on Human-Computer Interaction
Why trust seals don't work: a study of user perceptions and behavior
TRUST'12 Proceedings of the 5th international conference on Trust and Trustworthy Computing
Proceedings of the 3rd International Conference on Human Computer Interaction
Privacy is a process, not a PET: a theory for effective privacy practice
Proceedings of the 2012 workshop on New security paradigms
Novel personal and group-based trust models in collaborative filtering for document recommendation
Information Sciences: an International Journal
Federated identity to access e-government services: are citizens ready for this?
Proceedings of the 2013 ACM workshop on Digital identity management
Proceedings of the 17th ACM conference on Computer supported cooperative work & social computing
Exploring the impact of trust information visualization on mobile application usage
Personal and Ubiquitous Computing
Trust models and applications in communication and multi-agent systems
International Journal of Knowledge-based and Intelligent Engineering Systems - Selected papers of KES2012-Part 2 of 2
Hi-index | 0.00 |
With an increasing number of technologies supporting transactions over distance and replacing traditional forms of interaction, designing for trust in mediated interactions has become a key concern for researchers in human computer interaction (HCI). While much of this research focuses on increasing users' trust, we present a framework that shifts the perspective towards factors that support trustworthy behavior. In a second step, we analyze how the presence of these factors can be signalled. We argue that it is essential to take a systemic perspective for enabling well-placed trust and trustworthy behavior in the long term. For our analysis we draw on relevant research from sociology, economics, and psychology, as well as HCI. We identify contextual properties (motivation based on temporal, social, and institutional embeddedness) and the actor's intrinsic properties (ability, and motivation based on internalized norms and benevolence) that form the basis of trustworthy behavior. Our analysis provides a frame of reference for the design of studies on trust in technology-mediated interactions, as well as a guide for identifying trust requirements in design processes. We demonstrate the application of the framework in three scenarios: call centre interactions, B2C e-commerce, and voice-enabled on-line gaming.