Trust without touch: jumpstarting long-distance trust with initial social activities
Proceedings of the SIGCHI Conference on Human Factors in Computing Systems
Web credibility research: a method for online experiments and early study results
CHI '01 Extended Abstracts on Human Factors in Computing Systems
Shiny happy people building trust?: photos on e-commerce websites and consumer trust
Proceedings of the SIGCHI Conference on Human Factors in Computing Systems
Designing User Interaction for Face Tracking Applications
DSV-IS '02 Proceedings of the 9th International Workshop on Interactive Systems. Design, Specification, and Verification
Interpersonal cues and consumer trust in e-commerce
CHI '03 Extended Abstracts on Human Factors in Computing Systems
Usability of websites contributing to trust in e-commerce
Trust in knowledge management and systems in organizations
The mechanics of trust: a framework for research and design
International Journal of Human-Computer Studies
A web trust-inducing model for e-commerce and empirical research
ICEC '05 Proceedings of the 7th international conference on Electronic commerce
An investigation of web-page credibility
Journal of Computing Sciences in Colleges
Measuring trust in wi-fi hotspots
Proceedings of the SIGCHI Conference on Human Factors in Computing Systems
A theory of personalisation of appearance: quantitative evaluation of qualitatively derived data
Behaviour & Information Technology
Are people drawn to faces on webpages?
CHI '09 Extended Abstracts on Human Factors in Computing Systems
To buy or not to buy: Influence of seller photos and reputation on buyer trust and purchase behavior
International Journal of Human-Computer Studies
The motivations and experiences of the on-demand mobile workforce
Proceedings of the 17th ACM conference on Computer supported cooperative work & social computing
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Use of staff photographs is frequently advocated as a means of increasing customer confidence in an e-shop. However, these claims are not conceptually or empirically grounded. In this paper we describe a qualitative study, which elicited customer reactions towards an e-commerce site that displayed staff photographs and links to richer media. The results suggest that employing social and affective cues, particularly in the form of photos, can be a risky strategy. To be effective they should be combined with functionality and targeted specifically at the user types we identified.