Trust without touch: jumpstarting long-distance trust with initial social activities
Proceedings of the SIGCHI Conference on Human Factors in Computing Systems
Face it - photos don't make a web site trustworthy
CHI '02 Extended Abstracts on Human Factors in Computing Systems
Persuasive Technology: Using Computers to Change What We Think and Do
Persuasive Technology: Using Computers to Change What We Think and Do
Shiny happy people building trust?: photos on e-commerce websites and consumer trust
Proceedings of the SIGCHI Conference on Human Factors in Computing Systems
Eye-Catcher of Blind Spot? The Effect of Photographs of Faces on eCommerce Sites
I3E '02 Proceedings of the IFIP Conference on Towards The Knowledge Society: E-Commerce, E-Business, E-Government
Trustbuilders and Trustbusters
I3E '01 Proceedings of the IFIP Conference on Towards The E-Society: E-Commerce, E-Business, E-Government
The researcher's dilemma: evaluating trust in computer-mediated communication
International Journal of Human-Computer Studies - Special issue: Trust and technology
To buy or not to buy: Influence of seller photos and reputation on buyer trust and purchase behavior
International Journal of Human-Computer Studies
Exploring the impact of trust information visualization on mobile application usage
Personal and Ubiquitous Computing
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E-commerce stretches interactions over space and time, and thus requires more trust than traditional shopping. Current approaches to trust-building in e-commerce focus on cognitive trust. Human trust decisions, however, are also based on affective reactions, which can be triggered by interpersonal cues. This research investigates the effect of visual interpersonal cues on users' trust in e-commerce. First results indicate that visual interpersonal cues in the form of photographs have an effect on users' decision-making. This effect, however, strongly depends on context variables, as well as individual differences. A further issue under investigation is the potential negative effect of interpersonal cues on task performance. Thus, in a next stage, this research will combine eye-tracking with physiological measurements to investigate effects on task performance and user cost.