Trust without touch: jumpstarting long-distance trust with initial social activities
Proceedings of the SIGCHI Conference on Human Factors in Computing Systems
Trust, authenticity, and discursive power in cyberspace
Communications of the ACM - Robots: intelligence, versatility, adaptivity
Face it - photos don't make a web site trustworthy
CHI '02 Extended Abstracts on Human Factors in Computing Systems
A picture says more than a thousand words: photographs as trust builders in e-commerce websites
CHI '02 Extended Abstracts on Human Factors in Computing Systems
Persuasive Technology: Using Computers to Change What We Think and Do
Persuasive Technology: Using Computers to Change What We Think and Do
Trustbuilders and Trustbusters
I3E '01 Proceedings of the IFIP Conference on Towards The E-Society: E-Commerce, E-Business, E-Government
The researcher's dilemma: evaluating trust in computer-mediated communication
International Journal of Human-Computer Studies - Special issue: Trust and technology
Frictionless Commerce? A Comparison of Internet and Conventional Retailers
Management Science
Interpersonal cues and consumer trust in e-commerce
CHI '03 Extended Abstracts on Human Factors in Computing Systems
The researcher's dilemma: evaluating trust in computer-mediated communication
International Journal of Human-Computer Studies - Special issue: Trust and technology
Trust and mistrust of online health sites
Proceedings of the SIGCHI Conference on Human Factors in Computing Systems
Personalisation and trust: a reciprocal relationship?
Designing personalized user experiences in eCommerce
Can Emotional Design Change People's Attitude on the Web Site?
ICALT '05 Proceedings of the Fifth IEEE International Conference on Advanced Learning Technologies
Bridging the gap between organizational and user perspectives of security in the clinical domain
International Journal of Human-Computer Studies - Special isssue: HCI research in privacy and security is critical now
A framework for understanding trust factors in web-based health advice
International Journal of Human-Computer Studies
How does personality affect trust in B2C e-commerce?
ICEC '06 Proceedings of the 8th international conference on Electronic commerce: The new e-commerce: innovations for conquering current barriers, obstacles and limitations to conducting successful business on the internet
Health Websites that people can trust - the case of hypertension
Interacting with Computers
The role of social presence in establishing loyalty in e-Service environments
Interacting with Computers
Going online for health advice: Changes in usage and trust practices over the last five years
Interacting with Computers
Trust on the world wide web: a survey
Foundations and Trends in Web Science
A multitheoretical approach for solving trust problems in B2C e-commerce
International Journal of Networking and Virtual Organisations
Collective information practice: emploring privacy and security as social and cultural phenomena
Human-Computer Interaction
Trust modelling for online transactions: a phishing scenario
Proceedings of the 2006 International Conference on Privacy, Security and Trust: Bridge the Gap Between PST Technologies and Business Services
A card-sorting probe of e-banking trust perceptions
BCS-HCI '07 Proceedings of the 21st British HCI Group Annual Conference on People and Computers: HCI...but not as we know it - Volume 1
Journal of Management Information Systems
Proceedings of the 23rd British HCI Group Annual Conference on People and Computers: Celebrating People and Technology
Privacy-enhanced web personalization
The adaptive web
Persuasive effects of embodied conversational agent teams
HCI'07 Proceedings of the 12th international conference on Human-computer interaction: intelligent multimodal interaction environments
Is it me or is it what i say? source image and persuasion
PERSUASIVE'07 Proceedings of the 2nd international conference on Persuasive technology
It won't happen to me: Promoting secure behaviour among internet users
Computers in Human Behavior
Trust in social Q&A: the impact of text and photo cues of expertise
Proceedings of the 73rd ASIS&T Annual Meeting on Navigating Streams in an Information Ecosystem - Volume 47
Social presence as a conduit to the social dimensions of online trust
PERSUASIVE'06 Proceedings of the First international conference on Persuasive technology for human well-being
To buy or not to buy: Influence of seller photos and reputation on buyer trust and purchase behavior
International Journal of Human-Computer Studies
Trust: from cognition to conceptual models and design
CAiSE'06 Proceedings of the 18th international conference on Advanced Information Systems Engineering
The structure of the sense of security, anshin
CRITIS'07 Proceedings of the Second international conference on Critical Information Infrastructures Security
The sense of security and a countermeasure for the false sense
SP'11 Proceedings of the 19th international conference on Security Protocols
SP'12 Proceedings of the 20th international conference on Security Protocols
User Interface Design and E-Commerce Security Perception: An Empirical Study
International Journal of E-Business Research
Computers in Human Behavior
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Designing for trust in technology-mediated interaction is an increasing concern in CHI. In advertising, images of people have long been used to create positive attitudes to products or trust in brands. However, the evidence as to whether placing photographs of people on e-commerce web sites has the intended effect has been mixed. This paper reports a study that examined the effect of adding such photographs to 12 existing e-commerce sites, whose reputation had been established through customer ratings. In an experiment with 115 participants, trust was measured using methods that induced financial risk, adapted from experimental economics. Averaging across sites, neither the presence of a photo, nor trustworthiness of the person depicted, had a significant effect. However, the presence of photos reduced participants' ability to identify vendors with good and bad reputations -- the perceived trustworthiness of poorly performing vendors was increased, whereas that of vendors with good reputation was decreased. This result advocates caution when using photos on e-commerce sites to boost trustworthiness, and demonstrates the need for further research into interpersonal cues and on-line trust.