What makes Web sites credible?: a report on a large quantitative study
Proceedings of the SIGCHI Conference on Human Factors in Computing Systems
"Trust me, I'm an online vendor": towards a model of trust for e-commerce system design
CHI '00 Extended Abstracts on Human Factors in Computing Systems
Analysis of web sites with the repertory grid technique
CHI '01 Extended Abstracts on Human Factors in Computing Systems
Shiny happy people building trust?: photos on e-commerce websites and consumer trust
Proceedings of the SIGCHI Conference on Human Factors in Computing Systems
Social Science Computer Review - Special issue: Psychology and the internet
Trust-building measures: a review of consumer health portals
Communications of the ACM - Multimodal interfaces that flex, adapt, and persist
Trust and mistrust of online health sites
Proceedings of the SIGCHI Conference on Human Factors in Computing Systems
Personalisation and trust: a reciprocal relationship?
Designing personalized user experiences in eCommerce
Individual Trust in Online Firms: Scale Development and Initial Test
Journal of Management Information Systems
Social Science Computer Review
BCS-HCI '08 Proceedings of the 22nd British HCI Group Annual Conference on People and Computers: Culture, Creativity, Interaction - Volume 2
Towards a design theory for online communities
Proceedings of the 4th International Conference on Design Science Research in Information Systems and Technology
A model for online consumer health information quality
Journal of the American Society for Information Science and Technology
It won't happen to me: Promoting secure behaviour among internet users
Computers in Human Behavior
International Journal of Web Based Communities
Trust in health websites: a review of an emerging field
Proceedings of the 1st ACM International Health Informatics Symposium
Proceedings of the 5th Annual ACM Web Science Conference
Understanding trust formation in digital information sources: The case of Wikipedia
Journal of Information Science
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In recent years the number of health related websites has increased dramatically and so have concerns regarding the quality of online information. The sheer volume of sites and the variety of information available have left health consumers potentially with greater choice but it is not clear whether these online changes are reflected in user behaviour. This study addresses whether users are becoming more proficient in searching for credible, high quality information and whether they are more demanding of the type of information being sought and less ready to trust online health advice. This paper describes changes in the use of the Internet for health advice over a five-year period. It compares findings from two large-scale online questionnaire studies undertaken in 2000 and 2005. Key changes and similarities in usage and trust practices are noted. The rise in unregulated sites is discussed in terms of patients ''acting as scientists'' using websites to test out theories regarding their health. The increasing importance of design issues is also highlighted and implications for website designers and content providers are presented.