The elements of computer credibility
Proceedings of the SIGCHI conference on Human Factors in Computing Systems
What makes people trust online gambling sites?
CHI '02 Extended Abstracts on Human Factors in Computing Systems
Journal of the American Society for Information Science and Technology
Trust and epistemic communities in biodiversity data sharing
Proceedings of the 2nd ACM/IEEE-CS joint conference on Digital libraries
Web credibility research: a method for online experiments and early study results
CHI '01 Extended Abstracts on Human Factors in Computing Systems
User Modelling for Live Help Systems
WELCOM '01 Proceedings of the Second International Workshop on Electronic Commerce
The human-computer interaction handbook
Motivating, influencing, and persuading users
The human-computer interaction handbook
The human-computer interaction handbook
Social Science Computer Review - Special issue: Psychology and the internet
Understanding educator perceptions of "quality" in digital libraries
Proceedings of the 3rd ACM/IEEE-CS joint conference on Digital libraries
On-line trust: concepts, evolving themes, a model
International Journal of Human-Computer Studies - Special issue: Trust and technology
Models of trust in business-to-consumer electronic commerce
Seeking sucess in E-business
Toward an information technology research agenda for public administration
Public information technology
Technologies for Trust in Electronic Commerce
Electronic Commerce Research
Developing trust in internet commerce
CASCON '03 Proceedings of the 2003 conference of the Centre for Advanced Studies on Collaborative research
Usability of websites contributing to trust in e-commerce
Trust in knowledge management and systems in organizations
Audience design: interacting with networked media
interactions
Measuring user perceptions of web site reputation
Information Processing and Management: an International Journal
Managing distributed collections: evaluating web page changes, movement, and replacement
Proceedings of the 4th ACM/IEEE-CS joint conference on Digital libraries
How do users evaluate the credibility of Web sites?: a study with over 2,500 participants
Proceedings of the 2003 conference on Designing for user experiences
Personalisation and trust: a reciprocal relationship?
Designing personalized user experiences in eCommerce
Perceptions of credibility of scholarly information on the web
Information Processing and Management: an International Journal
Guidelines for developing trust in health websites
WWW '05 Special interest tracks and posters of the 14th international conference on World Wide Web
Omnivore: risk management through bidirectional transparency
NSPW '04 Proceedings of the 2004 workshop on New security paradigms
Evolution of web site design patterns
ACM Transactions on Information Systems (TOIS)
The influence of structural and message features on Web site credibility
Journal of the American Society for Information Science and Technology
High-cost banner blindness: Ads increase perceived workload, hinder visual search, and are forgotten
ACM Transactions on Computer-Human Interaction (TOCHI)
Proceedings of the SIGCHI Conference on Human Factors in Computing Systems
Do security toolbars actually prevent phishing attacks?
Proceedings of the SIGCHI Conference on Human Factors in Computing Systems
An investigation of web-page credibility
Journal of Computing Sciences in Colleges
Power strips, prophylactics, and privacy, oh my!
SOUPS '06 Proceedings of the second symposium on Usable privacy and security
Implementation and evaluation of a quality-based search engine
Proceedings of the seventeenth conference on Hypertext and hypermedia
A framework for understanding trust factors in web-based health advice
International Journal of Human-Computer Studies
Health Websites that people can trust - the case of hypertension
Interacting with Computers
Going online for health advice: Changes in usage and trust practices over the last five years
Interacting with Computers
Website error analysis of colleges and universities on Long Island in New York
ACM SIGCSE Bulletin
Vendor credibility in e-shops design in Poland: an empirical study
Proceedings of the 13th Eurpoean conference on Cognitive ergonomics: trust and control in complex socio-technical systems
Journal of Management Information Systems
Factors and effects of information credibility
Proceedings of the ninth international conference on Electronic commerce
Dynamic trust assessment of software services
2nd international workshop on Service oriented software engineering: in conjunction with the 6th ESEC/FSE joint meeting
Understanding web credibility: a synthesis of the research literature
Foundations and Trends in Human-Computer Interaction
You've been warned: an empirical study of the effectiveness of web browser phishing warnings
Proceedings of the SIGCHI Conference on Human Factors in Computing Systems
International Journal of Learning Technology
Trust on the world wide web: a survey
Foundations and Trends in Web Science
Information Processing and Management: an International Journal
A multitheoretical approach for solving trust problems in B2C e-commerce
International Journal of Networking and Virtual Organisations
Supporting Judgment of Fact Trustworthiness Considering Temporal and Sentimental Aspects
WISE '08 Proceedings of the 9th international conference on Web Information Systems Engineering
Effect of indirect information on system trust and control allocation
Behaviour & Information Technology
Using Cartoons to Teach Internet Security
Cryptologia
On the credibility of wikipedia: an accessibility perspective
Proceedings of the 2nd ACM workshop on Information credibility on the web
Persuading users to perform follow-on tasks: an initial case study
ECCE '08 Proceedings of the 15th European conference on Cognitive ergonomics: the ergonomics of cool interaction
A service science perspective for interfaces of online service applications
Proceedings of the VIII Brazilian Symposium on Human Factors in Computing Systems
Web search and information credibility analysis: bridging the gap between Web1.0 and Web2.0
Proceedings of the 3rd International Conference on Ubiquitous Information Management and Communication
What do you see when you're surfing?: using eye tracking to predict salient regions of web pages
Proceedings of the SIGCHI Conference on Human Factors in Computing Systems
Timing is everything?: the effects of timing and placement of online privacy indicators
Proceedings of the SIGCHI Conference on Human Factors in Computing Systems
Automatically assessing resource quality for educational digital libraries
Proceedings of the 3rd workshop on Information credibility on the web
Computers in Human Behavior
International Journal of Electronic Commerce
Automatically characterizing resource quality for educational digital libraries
Proceedings of the 9th ACM/IEEE-CS joint conference on Digital libraries
Supportive Web Design for Users from Different Culture Origins in E-Commerce
IDGD '09 Proceedings of the 3rd International Conference on Internationalization, Design and Global Development: Held as Part of HCI International 2009
Does Branding Need Web Usability? A Value-Oriented Empirical Study
INTERACT '09 Proceedings of the 12th IFIP TC 13 International Conference on Human-Computer Interaction: Part II
Assisting the validity assessment of items based on composition similarity
CEA '09 Proceedings of the ACM multimedia 2009 workshop on Multimedia for cooking and eating activities
Identifying Information Sender Configuration of Web Pages
WI-IAT '09 Proceedings of the 2009 IEEE/WIC/ACM International Joint Conference on Web Intelligence and Intelligent Agent Technology - Volume 01
Finding Comparative Facts and Aspects for Judging the Credibility of Uncertain Facts
WISE '09 Proceedings of the 10th International Conference on Web Information Systems Engineering
WISE '09 Proceedings of the 10th International Conference on Web Information Systems Engineering
Journal of the American Society for Information Science and Technology
HCI'07 Proceedings of the 12th international conference on Human-computer interaction: applications and services
Modulating video credibility via visualization of quality evaluations
Proceedings of the 4th workshop on Information credibility
INTERACT'07 Proceedings of the 11th IFIP TC 13 international conference on Human-computer interaction - Volume Part II
PERSUASIVE'07 Proceedings of the 2nd international conference on Persuasive technology
Phishing IQ tests measure fear, not ability
FC'07/USEC'07 Proceedings of the 11th International Conference on Financial cryptography and 1st International conference on Usable Security
Ethics and Information Technology
The motivations for citizens' adoption of e-government: an empirical study in the UAE
International Journal of Business Information Systems
The impact of anonymity on weblog credibility
International Journal of Human-Computer Studies
It won't happen to me: Promoting secure behaviour among internet users
Computers in Human Behavior
Crying wolf: an empirical study of SSL warning effectiveness
SSYM'09 Proceedings of the 18th conference on USENIX security symposium
On the design of a "moody" keyboard
Proceedings of the 8th ACM Conference on Designing Interactive Systems
Empirical investigation of web design attributes affecting brand perception
Proceedings of the 6th Nordic Conference on Human-Computer Interaction: Extending Boundaries
Effects of specialization in computers, web sites, and web agents on e-commerce trust
International Journal of Human-Computer Studies
Perceived credibility of Internet encyclopedias
Computers & Education
The impact of user experience levels on web credibility judgments
Proceedings of the 73rd ASIS&T Annual Meeting on Navigating Streams in an Information Ecosystem - Volume 47
Crowdsourcing credibility: the impact of audience feedback on web page credibility
Proceedings of the 73rd ASIS&T Annual Meeting on Navigating Streams in an Information Ecosystem - Volume 47
What factors influence online brand trust: evidence from online tickets buyers in Malaysia
Journal of Theoretical and Applied Electronic Commerce Research
Avatar appearance & information credibility in Second Life®
Proceedings of the 2011 iConference
Web information analysis for open-domain decision support: system design and user evaluation
Proceedings of the 2011 Joint WICOW/AIRWeb Workshop on Web Quality
Enhancing credibility judgment of web search results
Proceedings of the SIGCHI Conference on Human Factors in Computing Systems
Augmenting web pages and search results to support credibility assessment
Proceedings of the SIGCHI Conference on Human Factors in Computing Systems
Does domain highlighting help people identify phishing sites?
Proceedings of the SIGCHI Conference on Human Factors in Computing Systems
Donate for credibility: how contribution incentives can improve credibility
Proceedings of the SIGCHI Conference on Human Factors in Computing Systems
CHI '11 Extended Abstracts on Human Factors in Computing Systems
ImageAlert: credibility analysis of text-image pairs on the web
Proceedings of the 2011 ACM Symposium on Applied Computing
Different people different styles: impact of personality style in web sites credibility judgement
HI'11 Proceedings of the 2011 international conference on Human interface and the management of information - Volume Part I
Interpreting user-generated content: what makes a blog believeable?
OCSC'11 Proceedings of the 4th international conference on Online communities and social computing
To buy or not to buy: Influence of seller photos and reputation on buyer trust and purchase behavior
International Journal of Human-Computer Studies
Automatic Assessment of Document Quality in Web Collaborative Digital Libraries
Journal of Data and Information Quality (JDIQ)
The Signaling Role of IT Features in Influencing Trust and Participation in Online Communities
International Journal of Electronic Commerce
An empirical study of visual security cues to prevent the SSLstripping attack
Proceedings of the 27th Annual Computer Security Applications Conference
A fuzzy classification approach to assess e-commerce security perception
International Journal of Business Information Systems
Evaluating credibility of web information
Proceedings of the 4th International Conference on Uniquitous Information Management and Communication
Do websites influence the nature of voting intentions? The case of two national elections in Greece
Computers in Human Behavior
Age differences in credibility judgment of online health information
Proceedings of the 2nd ACM SIGHIT International Health Informatics Symposium
Proceedings of the 2nd ACM SIGHIT International Health Informatics Symposium
APWeb'06 Proceedings of the 8th Asia-Pacific Web conference on Frontiers of WWW Research and Development
Trust: from cognition to conceptual models and design
CAiSE'06 Proceedings of the 18th international conference on Advanced Information Systems Engineering
FindCredPg: a novel method to find credible pages based on trust web graph
APWeb'12 Proceedings of the 14th Asia-Pacific international conference on Web Technologies and Applications
Social Issue Emergence on the Web: A Dual Structurational Model
Journal of Computer-Mediated Communication
A decentralized recommender system for effective web credibility assessment
Proceedings of the 21st ACM international conference on Information and knowledge management
Electronic Commerce Research and Applications
User Interface Design and E-Commerce Security Perception: An Empirical Study
International Journal of E-Business Research
A Social-Feedback Enriched Interface for Software Download
Journal of Organizational and End User Computing
How people assess cooperatively authored information resources
Proceedings of the Eighth Annual International Symposium on Wikis and Open Collaboration
Supporting visual security cues for WebView-based Android apps
Proceedings of the 28th Annual ACM Symposium on Applied Computing
Defending imitating attacks in web credibility evaluation systems
Proceedings of the 22nd international conference on World Wide Web companion
Online stores' credibility: the moderating role of customers' gender and self-efficacy
Proceedings of the International Conference on Multimedia, Interaction, Design and Innovation
Unveiling the link between logical fallacies and web persuasion
Proceedings of the 5th Annual ACM Web Science Conference
Characterizing and Predicting the Multifaceted Nature of Quality in Educational Web Resources
ACM Transactions on Interactive Intelligent Systems (TiiS)
Age differences in credibility judgments of online health information
ACM Transactions on Computer-Human Interaction (TOCHI)
On credibility improvements for automotive navigation systems
Personal and Ubiquitous Computing
Exploring the impact of trust information visualization on mobile application usage
Personal and Ubiquitous Computing
Proceedings of the 23rd international conference on World wide web
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The credibility of web sites is becoming an increasingly important area to understand. To expand knowledge in this domain, we conducted an online study that investigated how different elements of Web sites affect people's perception of credibility. Over 1400 people participated in this study, both from the U.S. and Europe, evaluating 51 different Web site elements. The data showed which elements boost and which elements hurt perceptions of Web credibility. Through analysis we found these elements fell into one of seven factors. In order of impact, the five types of elements that increased credibility perceptions were “real-world feel”, “ease of use”, “expertise”, “trustworthiness”, and “tailoring”. The two types of elements that hurt credibility were “commercial implications&rdquo ;and “amateurism”. This large-scale study lays the groundwork for further research into the elements that affect Web credibility. The results also suggest implications for designing credible Web sites.