Designing trust into online experiences
Communications of the ACM
What makes Web sites credible?: a report on a large quantitative study
Proceedings of the SIGCHI Conference on Human Factors in Computing Systems
"Trust me, I'm an online vendor": towards a model of trust for e-commerce system design
CHI '00 Extended Abstracts on Human Factors in Computing Systems
Shiny happy people building trust?: photos on e-commerce websites and consumer trust
Proceedings of the SIGCHI Conference on Human Factors in Computing Systems
Social Science Computer Review - Special issue: Psychology and the internet
On-line trust: concepts, evolving themes, a model
International Journal of Human-Computer Studies - Special issue: Trust and technology
Empirical research in on-line trust: a review and critical assessment
International Journal of Human-Computer Studies - Special issue: Trust and technology
Trust-building measures: a review of consumer health portals
Communications of the ACM - Multimodal interfaces that flex, adapt, and persist
Trust and mistrust of online health sites
Proceedings of the SIGCHI Conference on Human Factors in Computing Systems
Considering trust in ambient societies
CHI '04 Extended Abstracts on Human Factors in Computing Systems
Personalisation and trust: a reciprocal relationship?
Designing personalized user experiences in eCommerce
TRUMMAR - A Trust Model for Mobile Agent Systems Based on Reputation
ICPS '04 Proceedings of the The IEEE/ACS International Conference on Pervasive Services
The mechanics of trust: a framework for research and design
International Journal of Human-Computer Studies
Changes in online health usage over the last 5 years
CHI '06 Extended Abstracts on Human Factors in Computing Systems
Individual Trust in Online Firms: Scale Development and Initial Test
Journal of Management Information Systems
Human-Computer Interaction
International Journal of Human-Computer Studies
A Trusted Approach to E-Commerce
SDM '08 Proceedings of the 5th VLDB workshop on Secure Data Management
International Journal of Web Based Communities
A card-sorting probe of e-banking trust perceptions
BCS-HCI '07 Proceedings of the 21st British HCI Group Annual Conference on People and Computers: HCI...but not as we know it - Volume 1
When too heavy is just fine: Creating trustworthy e-health advisors
International Journal of Human-Computer Studies
The Assessment of Credibility of e-Government: Users' Perspective
Proceedings of the Symposium on Human Interface 2009 on Human Interface and the Management of Information. Information and Interaction. Part II: Held as part of HCI International 2009
Early traces of usability as a science and as a profession
Interacting with Computers
Computers in Human Behavior
It won't happen to me: Promoting secure behaviour among internet users
Computers in Human Behavior
Trust in health websites: a review of an emerging field
Proceedings of the 1st ACM International Health Informatics Symposium
ACM Transactions on Computer-Human Interaction (TOCHI)
Towards a systematic approach for the credibility of humancentric web applications
Journal of Web Engineering
Why fat interface characters are better e-health advisors
IVA'06 Proceedings of the 6th international conference on Intelligent Virtual Agents
Age differences in credibility judgment of online health information
Proceedings of the 2nd ACM SIGHIT International Health Informatics Symposium
TRUST'12 Proceedings of the 5th international conference on Trust and Trustworthy Computing
Age differences in credibility judgments of online health information
ACM Transactions on Computer-Human Interaction (TOCHI)
Exploring the impact of trust information visualization on mobile application usage
Personal and Ubiquitous Computing
Trust models and applications in communication and multi-agent systems
International Journal of Knowledge-based and Intelligent Engineering Systems - Selected papers of KES2012-Part 2 of 2
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Trust is a key factor in consumer decisions about website engagement. Consumers will engage with sites they deem trustworthy and turn away from those they mistrust. In this paper, we present a framework for understanding trust factors in web-based health advice. The framework is derived from a staged model of trust and allows predictions to be made concerning user engagement with different health websites. The framework is then validated via a series of qualitative, longitudinal studies. In each study, genuine consumers searched online for information and advice concerning their specific health issue. They engaged in free searching and were directed towards sites previously reviewed using the framework. Thematic analysis of the group discussions provided support for the framework and for the staged model of trust wherein design appeal predicted rejection (mistrust) and credibility of information and personalization of content predicted selection (trust) of advice sites. The results are discussed in terms of the merits of the framework, its limitations and directions for future work.