The essential role of trusted third parties in electronic commerce
Readings in electronic commerce
Building consumer trust online
Communications of the ACM
Decision Support Systems - Special issue: Formal modeling and electronic commerce
Consumer trust in an Internet store
Information Technology and Management
Initial trust and the adoption of B2C e-commerce: The case of internet banking
ACM SIGMIS Database
What Trust Means in E-Commerce Customer Relationships: An Interdisciplinary Conceptual Typology
International Journal of Electronic Commerce
A Trust Model for Consumer Internet Shopping
International Journal of Electronic Commerce
International Journal of Electronic Commerce
Individual Trust in Online Firms: Scale Development and Initial Test
Journal of Management Information Systems
Trust and mistrust of online health sites
Proceedings of the SIGCHI Conference on Human Factors in Computing Systems
Personalisation and trust: a reciprocal relationship?
Designing personalized user experiences in eCommerce
Design and e-loyalty across cultures in electronic commerce
ICEC '04 Proceedings of the 6th international conference on Electronic commerce
The mechanics of trust: a framework for research and design
International Journal of Human-Computer Studies
Research of trust on B2C electronic commerce
ICEC '05 Proceedings of the 7th international conference on Electronic commerce
Trust building with explanation interfaces
Proceedings of the 11th international conference on Intelligent user interfaces
A framework for understanding trust factors in web-based health advice
International Journal of Human-Computer Studies
International Journal of Human-Computer Studies
Perspectives of online trust and similar constructs: a conceptual clarification
ICEC '06 Proceedings of the 8th international conference on Electronic commerce: The new e-commerce: innovations for conquering current barriers, obstacles and limitations to conducting successful business on the internet
Hybrid critiquing-based recommender systems
Proceedings of the 12th international conference on Intelligent user interfaces
Health Websites that people can trust - the case of hypertension
Interacting with Computers
Towards a formalization of value-centric trust in agent societies
Web Intelligence and Agent Systems
International Journal of Human-Computer Studies
Journal of Management Information Systems
Trust-inspiring explanation interfaces for recommender systems
Knowledge-Based Systems
Foundations and Trends in Web Science
Exploring consumer adoption of mobile payments - A qualitative study
The Journal of Strategic Information Systems
Sociological factors affecting trust development in virtual communities
International Journal of Networking and Virtual Organisations
Trust and the virtual environment: research and methodological considerations
International Journal of Networking and Virtual Organisations
Online stickiness: its antecedents and effect on purchasing intention
Behaviour & Information Technology
Reflecting on the invisible: understanding end-user perceptions of ubiquitous computing
UbiComp '08 Proceedings of the 10th international conference on Ubiquitous computing
Would you share? Predicting the potential use of a new technology
Telematics and Informatics
Assessing anti-phishing preparedness: A study of online banks in Hong Kong
Decision Support Systems
Effect of indirect information on system trust and control allocation
Behaviour & Information Technology
A cross-cultural user evaluation of product recommender interfaces
Proceedings of the 2008 ACM conference on Recommender systems
Effect of Brand Associations on Consumer Reactions to Unknown On-Line Brands
International Journal of Electronic Commerce
Journal of Management Information Systems
In Justice We Trust: Predicting User Acceptance of E-Customer Services
Journal of Management Information Systems
Trust modelling for online transactions: a phishing scenario
Proceedings of the 2006 International Conference on Privacy, Security and Trust: Bridge the Gap Between PST Technologies and Business Services
A trust framework model for situational contexts
Proceedings of the 2006 International Conference on Privacy, Security and Trust: Bridge the Gap Between PST Technologies and Business Services
Subtle persuasion: the unobtrusive effect of website-banner congruence on trust
Proceedings of the 4th International Conference on Persuasive Technology
Information Systems Research
Interaction design guidelines on critiquing-based recommender systems
User Modeling and User-Adapted Interaction
RFID and privacy: what consumers really want and fear
Personal and Ubiquitous Computing
Evaluating critiquing-based recommender agents
AAAI'06 Proceedings of the 21st national conference on Artificial intelligence - Volume 1
Proceedings of the Symposium on Human Interface 2009 on Human Interface and the Management of Information. Information and Interaction. Part II: Held as part of HCI International 2009
The crucial role of user's perceived trust in the orchestration and adoption of IT-ecosystems
Proceedings of the International Conference on Management of Emergent Digital EcoSystems
A distributed agent-based reputation framework enhancing trust in e-commerce
ASC '07 Proceedings of The Eleventh IASTED International Conference on Artificial Intelligence and Soft Computing
Experiments on the preference-based organization interface in recommender systems
ACM Transactions on Computer-Human Interaction (TOCHI)
Privacy-enhanced web personalization
The adaptive web
Determinants of consumers' perceived trust in IT-ecosystems
Journal of Theoretical and Applied Electronic Commerce Research
Towards a decision model based on trust and security risk management
AISC '09 Proceedings of the Seventh Australasian Conference on Information Security - Volume 98
Trust in health websites: a review of an emerging field
Proceedings of the 1st ACM International Health Informatics Symposium
USAB'10 Proceedings of the 6th international conference on HCI in work and learning, life and leisure: workgroup human-computer interaction and usability engineering
Antecedents of application service continuance: A synthesis of satisfaction and trust
Expert Systems with Applications: An International Journal
Trust management methodologies for the web
RW'11 Proceedings of the 7th international conference on Reasoning web: semantic technologies for the web of data
Expert Systems with Applications: An International Journal
INTERACT'11 Proceedings of the 13th IFIP TC 13 international conference on Human-computer interaction - Volume Part III
A user-centric evaluation framework for recommender systems
Proceedings of the fifth ACM conference on Recommender systems
To buy or not to buy: Influence of seller photos and reputation on buyer trust and purchase behavior
International Journal of Human-Computer Studies
Effect of Recovery Efforts on Consumer Trust and Loyalty in E-Tail: A Contingency Model
International Journal of Electronic Commerce
The role of inter-channel trust transfer in establishing mobile commerce trust
Electronic Commerce Research and Applications
Trust: from cognition to conceptual models and design
CAiSE'06 Proceedings of the 18th international conference on Advanced Information Systems Engineering
Toward multi-dimensional trust: exploring antecedents to trust in a complex domain
International Journal of Business Information Systems
Exploring trust of mobile applications based on user behaviors
INTRUST'09 Proceedings of the First international conference on Trusted Systems
Electronic Commerce Research
International Journal of Information Management: The Journal for Information Professionals
Factors influencing intention to use e-government services among citizens in Malaysia
International Journal of Information Management: The Journal for Information Professionals
TruBeRepec: a trust-behavior-based reputation and recommender system for mobile applications
Personal and Ubiquitous Computing
The influence of knowledgeable explanations on users' perception of a recommender system
Proceedings of the sixth ACM conference on Recommender systems
Proceedings of the 12th International Conference on Electronic Commerce: Roadmap for the Future of Electronic Business
Journal of Computer-Mediated Communication
An experimental study of reputation with heterogeneous goods
Decision Support Systems
Arguing about social evaluations: From theory to experimentation
International Journal of Approximate Reasoning
Proceedings of the 5th ACM SIGCHI symposium on Engineering interactive computing systems
Computational trust and reputation models for open multi-agent systems: a review
Artificial Intelligence Review
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Lack of trust is one of the most frequently cited reasons for consumers not purchasing from Internet vendors. During the last four years a number of empirical studies have investigated the role of trust in the specific context of e-commerce, focusing on different aspects of this multi-dimensional construct. However, empirical research in this area is beset by conflicting conceptualizations of the trust construct, inadequate understanding of the relationships between trust, its antecedents and consequents, and the frequent use of trust scales that are neither theoretically derived nor rigorously validated. The major objective of this paper is to provide an integrative review of the empirical literature on trust in e-commerce in order to allow cumulative analysis of results. The interpretation and comparison of different empirical studies on on-line trust first requires conceptual clarification. A set of trust constructs is proposed that reflects, both institutional phenomena (system trust) and personal and interpersonal forms of trust (dispositional trust, trusting beliefs, trusting intentions and trust-related behaviours), thus facilitating a multi-level and multi-dimensional analysis of research problems related to trust in e-commerce.