Impact of consultants on computerization success in small businesses
Information and Management
The 3-D model of information systems success: the search for the dependent variable continues
Information Resources Management Journal - Special issue: information systems success measurement
A model and instrument for measuring small business user satisfaction with information technology
Information and Management
The measurement of user information satisfaction
Communications of the ACM
Satisfiers and dissatisfiers: a two-factor model for website design and evaluation
Journal of the American Society for Information Science
European Journal of Information Systems
Developing and Validating Trust Measures for e-Commerce: An Integrative Typology
Information Systems Research
Assessing the Validity of IS Success Models: An Empirical Testand Theoretical Analysis
Information Systems Research
Understanding it adoption decisions in small business: integrating current theories
Information and Management
A Two-Factor Theory for Website Design
HICSS '00 Proceedings of the 33rd Hawaii International Conference on System Sciences-Volume 6 - Volume 6
Empirical research in on-line trust: a review and critical assessment
International Journal of Human-Computer Studies - Special issue: Trust and technology
Building Effective Online Marketplaces with Institution-Based Trust
Information Systems Research
A theory of application service provider (ASP) use from a client perspective
Information and Management
Beyond concern: a privacy-trust-behavioral intention model of electronic commerce
Information and Management
A Theoretical Integration of User Satisfaction and Technology Acceptance
Information Systems Research
International Journal of Human-Computer Studies - Human-computer interaction research in the managemant information systems discipline
An integrated model of information systems adoption in small businesses
Journal of Management Information Systems
The effect of service quality and partnership on the outsourcing of information systems functions
Journal of Management Information Systems
A balanced thinking-feelings model of information systems continuance
International Journal of Human-Computer Studies
Journal of Management Information Systems
Determinants of success for application service provider: An empirical test in small businesses
International Journal of Human-Computer Studies
Expert Systems with Applications: An International Journal
Modeling Web Site Design Across Cultures: Relationships to Trust, Satisfaction, and E-Loyalty
Journal of Management Information Systems
Cultivating Trust and Harvesting Value in Virtual Communities
Management Science
Information Systems Research
An exploratory study into factors of service quality for application service providers
Information and Management
The impact of service level on the acceptance of application service oriented medical records
Information and Management
Validating instruments in MIS research
MIS Quarterly
Information Resources Management Journal
Collaboration-based medical knowledge recommendation
Artificial Intelligence in Medicine
Hi-index | 12.05 |
Although ASP (Application Service Provider) has the potential to fundamentally change the manner in which IT services are provided for user firms, current ASPs often fail to provide good results in accumulating and retaining customers. To fill the gap between the expected benefits of application service and its disappointing results in the real world, we present a conceptual model including three quality measures - System Quality, Information Quality, and Service Quality. To extend the horizons of ASP acceptance, this study sharpens the model that these quality measures regulate Satisfaction and Trust, which lead to Continuance Intention. We test the research model and hypotheses through the use of the data from 203 small and medium enterprises with application service experience. Data analysis results using LISREL reveal that Satisfaction and Trust have significant effects on a client firm's Continuance Intention. Trust is found to be the most salient determinant while previous studies mainly focused on the role of Satisfaction. Furthermore, an empirical support is found for the direct effect of Service Quality on Continuance Intention as well as its mediating effects.