Documenting information systems for management: a key to maintaining user satisfaction
Information and Management
Communications of the ACM
A study of organizational effectiveness and its predictors
Management Science
Financial impact of information processing
Journal of Management Information Systems
1985 Opinion survey of MIS managers: Key issues
MIS Quarterly
The influence of troubleshooting, education, and documentation on computer user satisfaction
IEEE Transactions on Systems, Man and Cybernetics
Validating and applying user satisfaction as a measure of mis success in small organizations
Information and Management
A short-form measure of user information satisfaction: a psychometric evaluation and notes on use
Journal of Management Information Systems
An assessment of the contingency theory of management information systems
Journal of Management Information Systems
Effect of the quality of user documentation on user satisfaction with information systems
Information and Management
Bringing automated support to large groups: the Burr-Brown experience
Information and Management
What is being done to measure user satisfaction with EDF/MIS
Information and Management
Communications of the ACM - Special issue on computer graphics: state of the arts
Productivity measures for information systems
Information and Management
A measure for determining the strategic relevance of IS to the organization
Information and Management
Firm size and the information technology investment intensity of life insurers
MIS Quarterly - Special issue on the strategic use of information systems
Corporate systems management: an overview and research perspective
Communications of the ACM
The place and value of documentation in end-user computing
Information and Management
The productivity paradox of information technology
Communications of the ACM
Converging end-user and corporate computing
Communications of the ACM
Measuring performance of the information systems function
Journal of Management Information Systems
New rules, new ratings as IS reengineers
Datamation
Users to vendors: quality, quality, quality
Datamation
Is user satisfaction a valid measure of system effectiveness?
Information and Management
Productivity and information technology: the elusive connection
Management Science
Cost-Benefit Analysis in Information Systems Development and Operation
ACM Computing Surveys (CSUR)
The measurement of user information satisfaction
Communications of the ACM
The Business Value of Computers: An Executive's Guide
The Business Value of Computers: An Executive's Guide
Effective Information Centers: Guidelines for MIS and IC Managers
Effective Information Centers: Guidelines for MIS and IC Managers
Information Systems Management: Analytical Tools and Techniques
Information Systems Management: Analytical Tools and Techniques
Assessment of the information systems function: a study of the is/organizational interface
Assessment of the information systems function: a study of the is/organizational interface
Journal of Management Information Systems - Special section: Navigation in information-intensive environments
Technological support for group process modeling
Journal of Management Information Systems - Special section: Information technology and IT organizational impact
Measuring the organizational impact of information technology investment: an exploratory study
Journal of Management Information Systems - Special section: Realizing value from information technology investment
Information systems management issues for the 1990s
MIS Quarterly
Toward a comprehensive framework for MIS research
MIS Quarterly
SMIS members: a membership analysis
MIS Quarterly
Key information systems issues for the 1980's
MIS Quarterly
How to survive a management assessment
MIS Quarterly
Key issues in information systems management
MIS Quarterly
Information technology to support electronic meetings
MIS Quarterly
Evaluating management informatoin systems
MIS Quarterly
What is the value of investment in information systems?
MIS Quarterly
Antecedents of application service continuance: A synthesis of satisfaction and trust
Expert Systems with Applications: An International Journal
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Information Systems IS managers are under increasing pressure to justify the value and contribution of IS expenditures to the productivity, quality, and competitiveness of the organization. This paper examines the need for IS assessment and suggests a comprehensive IS assessment framework linked to organizational performance using existing IS assessment theory as a base and incorporating measurement concepts from other disciplines. The existing models of IS success are updated to include the emerging IS success dimensions of service quality and work group impact and provide a comprehensive method for organizing the various measures of IS success. In addition, many new measures from recent research are presented to supplement the lists supplied by previous research. Additional research is suggested to advance the IS assessment contingency theory. Such a theory has the potential to contribute to the quality and productivity of the IS function and the larger organization by providing feedback to manage and improve the IS function to better meet the needs of the organization.