Characteristics of application software maintenance
Communications of the ACM
Data Processing, 1980-85
Critical success factors of decision support systems: An experimental study
ACM SIGMIS Database
IT valuation in turbulent times
The Journal of Strategic Information Systems
The priority factor model for customer relationship management system success
Expert Systems with Applications: An International Journal
Exploring the relationships between user information satisfaction and job satisfaction
International Journal of Information Management: The Journal for Information Professionals
Enterprise architecture, IT effectiveness and the mediating role of IT alignment in US hospitals
Information Systems Journal
Case study: Service quality from the other side: Information systems management at Duquesne Light
International Journal of Information Management: The Journal for Information Professionals
Identifying critical factors for corporate implementing virtualization technology
Computers in Human Behavior
Information Systems and e-Business Management
Information Resources Management Journal
End-User Computing Success Factors: Further Evidence from a Developing Nation
Information Resources Management Journal
The Impact of User Satisfaction on Computer-Mediated Communication Acceptance: A Causal Path Model
Information Resources Management Journal
Information Resources Management Journal
Information Resources Management Journal
Organizing knowledge workforce for specified iterative software development tasks
Decision Support Systems
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While the sue and costs of Management Information Systems (MIS) have become highly visible, little attention has been paid to assessing and communicating system effectiveness. Evaluation of system effectiveness is difficult due to its multidimensionality, its qualitative and quantitative aspects, and the multiple, and often conflicting, evaluator viewpoints. This article provides an overview of what system effectiveness means and how it should be measured. It is the first of two articles to appear in consecutive issues of the MIS Quarterly. Starting with a definition of system effectiveness, this article examines evaluation of system effectiveness in terms of a conceptual hierarchy of system objectives. The hierarchy is used to discuss problems in, and recommendations for, evaluating system effectiveness, and to compare MIS evaluation approaches. The second article characterizes and compares the evaluator viewpoints on system effectiveness for decision makers in several functional groups involved in MIS implementation ᾢ user, MIS, internal audit, and management. The second article recommends several MIS evaluation approaches for incorporating multiple dimensions and multiple evaluator viewpoints into evaluations of information system effectiveness.