The Impact of User Satisfaction on Computer-Mediated Communication Acceptance: A Causal Path Model

Authors:
Abdulla H. Abdul-Gader
Affiliations:
King Fahd University of Petroleum and Minerals
Venue:
Information Resources Management Journal
Year:
1996

Citing 18
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Abstract

An increasing number of business organizations rely on Computer-Mediated Communication Systems CMCS to enhance management communication. After identifying the underlying factor structure of CMCS user satisfaction, this study tests a causal path model that examines the impact of CMCS user satisfaction on CMCS acceptance. A structural equation modeling approach LISREL was used to analyze data from 136 CMCS users who have been using CMCS for an extended period of time. Research measurements exhibit satisfactory levels of reliability, convergence, and discriminant validity. The results indicated that satisfaction, among other determinants of CMCS acceptance, accounted for the highest variation in CMCS acceptance. Several research and organizational implications are discussed.