Validating and applying user satisfaction as a measure of mis success in small organizations
Information and Management
Principles of software engineering management
Principles of software engineering management
People and computers: how to evaluate your company's new technology
People and computers: how to evaluate your company's new technology
Rethinking the concept of user involvement
MIS Quarterly
Information technology and organisational change
Information technology and organisational change
Systems development: analysis, design, and implementation (2nd ed.)
Systems development: analysis, design, and implementation (2nd ed.)
Negative consequences of information technology
Management impacts of information technology
Researching the impact of computer technology in the workplace: a psychological perspective
Management impacts of information technology
Designing the user interface (2nd ed.): strategies for effective human-computer interaction
Designing the user interface (2nd ed.): strategies for effective human-computer interaction
Factors that affect user-friendliness in interactive computer programs
Information and Management
User involvement and user satisfaction: an exploratory contingency model
Information and Management
Improving organization absorption of emerging technologies: a socio-technical approach
Information technology and organizations
Communications of the ACM
The management of end user computing
Communications of the ACM
Information Systems; Management Practices in Action
Information Systems; Management Practices in Action
The Nature and Determinants of IT Acceptance, Routinization, and Infusion
Proceedings of the IFIP TC8 Working Conference on Diffusion, Transfer and Implementation of Information Technology
International Journal of Information Management: The Journal for Information Professionals
Information Resources Management Journal
End-User's Disconfirmed Expectations and the Success of Information Systems
Information Resources Management Journal
The Impact of User Satisfaction on Computer-Mediated Communication Acceptance: A Causal Path Model
Information Resources Management Journal
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Over the last decade, researchers of user satisfaction have continued to examine the elusive failure of information systems IS amidst advances in computer technology. This paper suggests that despite the very important findings in the area of user satisfaction, very little is finding its way to the day-to-day practices. The paper continues to suggest that even more alarming is the notion that most users expect that systems will be difficult to use and there is little demand by them for the inclusion of psychological or organisational aspects to be included in information systems. This is supported by results of a pilot study examining criteria used for purchase/re-purchase of computing technology. Finally, the paper briefly examines the organisational culture which appears to prevent users demanding more attention to user satisfaction criteria and proposes some necessary inclusions for an infrastructure; users will begin to expect and demand the inclusion of psychological and organisational aspects in the development and implementation of information systems.