An investigation of user-led system design: rational and political perspectives
Communications of the ACM - Special section on management of information systems
Information and Management
Computerized performance monitoring systems: use and abuse
Communications of the ACM
Educating the CBIS user: a case analysis
ACM SIGMIS Database
Cost-Benefit Analysis in Information Systems Development and Operation
ACM Computing Surveys (CSUR)
Evolution and organizational information systems: an assessment of Nolan's stage model
Communications of the ACM
The management of end user computing
Communications of the ACM
The measurement of user information satisfaction
Communications of the ACM
Problem solving for effective systems analysis: an experimental exploration
Communications of the ACM
The impact of alternative IS acquisition strategies upon IS success
ACM SIGCPR Computer Personnel
Top management support in small business information systems implementation: how important is it?
SIGCPR '93 Proceedings of the 1993 conference on Computer personnel research
SIGCPR '96 Proceedings of the 1996 ACM SIGCPR/SIGMIS conference on Computer personnel research
Sources of dissatisfaction in end-user support: an empirical study
ACM SIGMIS Database
Information Technology and Management
Factors influencing the web access behavior in the workplace: a structural equation approach
Managing web usage in the workplace
Management's contribution to internet commerce benefit: experiences of online small businesses
Creating business value with information technology
The implementation of electronic commerce in SMEs in Singapore
E-commerce and cultural values
The impact of user attitudes toward microcomputer usage on system usage and user satisfaction
ACM SIGCPR Computer Personnel
The role of exogenous factors in technology acceptance: the case of object-oriented technology
Information and Management
How they manage IT: SMEs in Canada and the U.S.
Communications of the ACM - Software product line
An integrated model of information systems adoption in small businesses
Journal of Management Information Systems
Journal of Management Information Systems
Engagement of external expertise in information systems implementation
Journal of Management Information Systems - Special section: Strategic and competitive information systems
Critical failure factors that discourage the growth of electronic commerce
International Journal of Electronic Commerce
Information and Management
The effect of switching costs on intent to switch: an application in IS service provision markets
International Journal of Mobile Communications
A study of the effectiveness of electronic document management systems
International Journal of Information Technology and Management
Institutional effects on the intention to adopt e-learning for business studies
International Journal of Learning Technology
Information and Management
The role of exogenous factors in technology acceptance: The case of object-oriented technology
Information and Management
Small-firm computing: motivators and inhibitors
MIS Quarterly
Guidelines for the Successful Adoption of Information Technology in Small and Medium Enterprises
International Journal of Information Management: The Journal for Information Professionals
Exploring the relationships between user information satisfaction and job satisfaction
International Journal of Information Management: The Journal for Information Professionals
Analysis of Information Technology Success in Small Firms in New Zealand
International Journal of Information Management: The Journal for Information Professionals
Why aren't organizations adopting virtual worlds?
Computers in Human Behavior
End-User Computing Success Factors: Further Evidence from a Developing Nation
Information Resources Management Journal
The Impact of User Satisfaction on Computer-Mediated Communication Acceptance: A Causal Path Model
Information Resources Management Journal
Information Resources Management Journal
Achieving IT Infusion: A Conceptual Model for Small Businesses
Information Resources Management Journal
International Journal of Business Information Systems
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This study reports an empirical investigation of some of the relationship that exist between organizational characteristics and end-user satisfaction associated with computer-based information systems (CBIS) in small businesses. Eight hypotheses were tested using data collected in a two-phase study of 83 small firms. The major findings show that end-use satisfaction is correlated with the number of systems analysts present within a firm, with the degree of analysis of information requirements, with the level of participation, and with end users' level of computer literacy. In addition, it was found that decentralization of the decision-making process tends to create a need for more effective CBIS. As a result, end-user satisfaction as found to be higher in firms that were less centralized. Furthermore, there was a strong correlation between the end users and data processing personnel's satisfaction with the CBIS environment.